Assessor Resource

POLGEN024
Deliver policing services

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the skills required to deliver policing services, including engaging with individuals and communities, and providing policing services.

This unit applies to those working in a policing environment, typically in a general duties role.

The skills and knowledge described in this unit must be applied within the current legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those related to codes of ethics and conduct, human rights and anti-discrimination.

Those undertaking this unit would primarily work independently or under limited supervision, while performing complex tasks in a broad range of contexts. They would be required to apply decision making and problem solving skills to interpret behaviours and develop solutions.

No licensing, legislative or certification requirements apply to unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Work with individuals/communities

1.1 Identify individual/community profiles and points of diversity to inform policing services.

1.2 Assess individual/community needs to prioritise policing services.

1.3 Evaluate service delivery options in line with service delivery standards of agency and jurisdictions.

1.4 Identify police service options in support of individuals and community needs.

1.5 Allocate resources to meet the needs of specific individuals/communities.

1.6 Communicate operational status and matters to individuals/communities.

1.7 Respond to feedback from individuals/communities to continually improve policing service delivery.

1.8 Identify special support services available from external stakeholders for referral purposes.

2. Engage with individuals with special needs

2.1 Assess special needs to inform policing services.

2.2 Identify support options for actioning or referral purposes.

2.3 Provide police services in an ethical manner.

3. Provide policing services

3.1 Plan engagement activities, taking into account environment and resourcing factors.

3.2 Assess individual/community engagement continually to identify changing needs, constraints and policing service requirements.

3.3 Demonstrate problem-solving/decision making skills when providing policing services.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

identifying and recognising the needs and expectations of individuals and communities

identifying cultural diversity issues and challenges to contribute to solutions

engaging with, actively listening to and responding to individuals and communities

providing advice regarding support services available to individuals and communities

developing, conducting and contributing to crime prevention and reduction activities

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

duty of care

codes of conduct

codes of ethics

human rights acts and legislation

anti-discrimination legislation

cultural, linguistic and religious diversity

freedom of information and privacy issues

capabilities, powers and authorities of services external to policing

This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.

Consideration must be given to holistic assessment for this unit. Refer to advice in the companion volumes.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Work with individuals/communities

1.1 Identify individual/community profiles and points of diversity to inform policing services.

1.2 Assess individual/community needs to prioritise policing services.

1.3 Evaluate service delivery options in line with service delivery standards of agency and jurisdictions.

1.4 Identify police service options in support of individuals and community needs.

1.5 Allocate resources to meet the needs of specific individuals/communities.

1.6 Communicate operational status and matters to individuals/communities.

1.7 Respond to feedback from individuals/communities to continually improve policing service delivery.

1.8 Identify special support services available from external stakeholders for referral purposes.

2. Engage with individuals with special needs

2.1 Assess special needs to inform policing services.

2.2 Identify support options for actioning or referral purposes.

2.3 Provide police services in an ethical manner.

3. Provide policing services

3.1 Plan engagement activities, taking into account environment and resourcing factors.

3.2 Assess individual/community engagement continually to identify changing needs, constraints and policing service requirements.

3.3 Demonstrate problem-solving/decision making skills when providing policing services.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

identifying and recognising the needs and expectations of individuals and communities

identifying cultural diversity issues and challenges to contribute to solutions

engaging with, actively listening to and responding to individuals and communities

providing advice regarding support services available to individuals and communities

developing, conducting and contributing to crime prevention and reduction activities

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

duty of care

codes of conduct

codes of ethics

human rights acts and legislation

anti-discrimination legislation

cultural, linguistic and religious diversity

freedom of information and privacy issues

capabilities, powers and authorities of services external to policing

This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.

Consideration must be given to holistic assessment for this unit. Refer to advice in the companion volumes.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify individual/community profiles and points of diversity to inform policing services. 
Assess individual/community needs to prioritise policing services. 
Evaluate service delivery options in line with service delivery standards of agency and jurisdictions. 
Identify police service options in support of individuals and community needs. 
Allocate resources to meet the needs of specific individuals/communities. 
Communicate operational status and matters to individuals/communities. 
Respond to feedback from individuals/communities to continually improve policing service delivery. 
Identify special support services available from external stakeholders for referral purposes. 
Assess special needs to inform policing services. 
Identify support options for actioning or referral purposes. 
Provide police services in an ethical manner. 
Plan engagement activities, taking into account environment and resourcing factors. 
Assess individual/community engagement continually to identify changing needs, constraints and policing service requirements. 
Demonstrate problem-solving/decision making skills when providing policing services. 
Identify individual/community profiles and points of diversity to inform policing services. 
Assess individual/community needs to prioritise policing services. 
Evaluate service delivery options in line with service delivery standards of agency and jurisdictions. 
Identify police service options in support of individuals and community needs. 
Allocate resources to meet the needs of specific individuals/communities. 
Communicate operational status and matters to individuals/communities. 
Respond to feedback from individuals/communities to continually improve policing service delivery. 
Identify special support services available from external stakeholders for referral purposes. 
Assess special needs to inform policing services. 
Identify support options for actioning or referral purposes. 
Provide police services in an ethical manner. 
Plan engagement activities, taking into account environment and resourcing factors. 
Assess individual/community engagement continually to identify changing needs, constraints and policing service requirements. 
Demonstrate problem-solving/decision making skills when providing policing services. 

Forms

Assessment Cover Sheet

POLGEN024 - Deliver policing services
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

POLGEN024 - Deliver policing services

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: