Assessor Resource

PPMPRS320
Solve systemic problems in the workplace

Assessment tool

Version 1.0
Issue Date: March 2024


This unit of competency describes the outcomes required to identify, assess and solve systemic problems in the workplace, in the pulp and paper industry.

The unit applies to operators and production technicians who determine and implement a plan to solve systemic problems in the workplace, in a pulp and paper manufacturing facility.

No licensing, legislative, regulatory, or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1. Identify and describe the problem

1.1. Identify and describe the problem within documentation and procedures, work health and safety (WHS) procedures, environmental procedures, standard operating procedures (SOP), and housekeeping requirements.

1.2. Gather information to define thetype and extent of the problem.

1.3. Gather information on the effect of the problem on quality or productivity or operations.

2. Assess the situation and determine actions

2.1. Take immediate action if safety, quality or productivity are compromised.

2.2. Notify personnel, as required.

2.3. Refer problem to appropriate work group or department.

2.4. Assess and select the most appropriate problem solving methodologies.

3. Conduct analysis

3.1. Assemble team for analysis, if required.

3.2. Use selected problem solving methodology.

3.3. Determine possible solutions.

3.4. Conduct quick fixes, if required.

3.5. Determine favoured solutions.

4. Determine action plan

4.1. Develop an action plan considering contingencies.

4.2. Document the action plan according to SOP.

4.3. Communicate the action plan to personnel.

4.4. Gain approval for the action plan from appropriate personnel.

5. Implement plan

5.1. Identify and organise resources to implement the action plan and consider relevant WHS procedures, environmental procedures, SOP, and housekeeping requirements.

5.2. Schedule plan and communicate to team and other personnel.

5.3. Assist team members, where required.

5.4. Implement the planned changes, to solve the problem, through process adjustments, reporting to an appropriate person or rectifying the problem.

6. Monitor and evaluate the solution

6.1. Monitor changes.

6.2. Evaluate the effectiveness of the solution.

6.3. Implement contingency planning, if required.

7. Document and report changes

7.1. Finalise and complete report using the required documentation.

7.2. Report the outcome of the solution.

7.3. Communicate the outcome of the solution to team and appropriate personnel.

A person demonstrating competency in this unit must satisfy all of the elements, performance criteria and foundation skills of this unit, and must be able to provide evidence that they can:

identify the equipment maintenance, product quality and process inconsistency problems in a pulp or paper mill for at least two of the following operations:

coating systems

handling and preparing primary resources

steam generation

electrical power generation

handling and preparing waste paper for pulp production

waste paper operations

pulping operations

chemical recovery operations

finishing and converting

stock preparation operations

wet end operations

dry end operations

water services

identify the resources needed to address these problems including personnel, equipment, production process, materials or supplies or trouble shooting guides

select and apply suitable problem solving methodologies from the following list, according to the extent of problems:

industry specific methodologies:

e-learning tool

lean

root cause analysis techniques

5 whys

fish bone

sirf roundtable method

cause and effect diagrams

six sigma

Kepner - Tregoe

identify the type and extent of the problem

conduct an analysis and determine a solution

develop and implement an action plan to solve problems in operations

monitor and evaluate the effectiveness of the approach and the implementation of the action plan

report using the required documentation on the solution to the problem.

A person competent in this unit must be able to demonstrate knowledge of:

problem solving methodologies which can be applied to common systemic problems with equipment and product quality in a pulp or paper manufacturing facility

documentation and procedures relevant to problem solving, including risk and hazard identification, work health and safety (WHS), quality, environmental (including relevant sustainability requirements and practices), isolation, housekeeping and standard operating procedures.

system, processes and associated services sufficient for problem solving including:

plant layout

theory of operation

causes and effects of adjustments made to equipment and processes

relationships between system, processes and associated services

effects of process variables on production and quality

planning procedures to predict possible solutions for problem solving

monitoring and evaluation processes for problem solving techniques

problem solving reporting requirements according to SOP.

The following resources must be made available:

access to the full range of equipment involved in integrated continuous manufacturing, in a pulp or paper manufacturing facility

personal protective equipment required for working across all areas of a pulp and paper manufacturing facility

maintenance tools and associated equipment

workplace documentation and procedures required for solving systemic problems in a pulp and paper manufacturing plant

relevant personnel for the purposes of communicating information

Competency is to be assessed in the workplace or in a productive environment that accurately reflects performance in a workplace.

Assessor requirements

Assessors must:

hold the appropriate assessor competency standards as outlined in regulations; and

be able to demonstrate vocational competencies at least to the level being assessed; and

be able to demonstrate how they are continuing to develop their VET knowledge and skills as well as maintaining their industry currency and assessor competence.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1. Identify and describe the problem

1.1. Identify and describe the problem within documentation and procedures, work health and safety (WHS) procedures, environmental procedures, standard operating procedures (SOP), and housekeeping requirements.

1.2. Gather information to define thetype and extent of the problem.

1.3. Gather information on the effect of the problem on quality or productivity or operations.

2. Assess the situation and determine actions

2.1. Take immediate action if safety, quality or productivity are compromised.

2.2. Notify personnel, as required.

2.3. Refer problem to appropriate work group or department.

2.4. Assess and select the most appropriate problem solving methodologies.

3. Conduct analysis

3.1. Assemble team for analysis, if required.

3.2. Use selected problem solving methodology.

3.3. Determine possible solutions.

3.4. Conduct quick fixes, if required.

3.5. Determine favoured solutions.

4. Determine action plan

4.1. Develop an action plan considering contingencies.

4.2. Document the action plan according to SOP.

4.3. Communicate the action plan to personnel.

4.4. Gain approval for the action plan from appropriate personnel.

5. Implement plan

5.1. Identify and organise resources to implement the action plan and consider relevant WHS procedures, environmental procedures, SOP, and housekeeping requirements.

5.2. Schedule plan and communicate to team and other personnel.

5.3. Assist team members, where required.

5.4. Implement the planned changes, to solve the problem, through process adjustments, reporting to an appropriate person or rectifying the problem.

6. Monitor and evaluate the solution

6.1. Monitor changes.

6.2. Evaluate the effectiveness of the solution.

6.3. Implement contingency planning, if required.

7. Document and report changes

7.1. Finalise and complete report using the required documentation.

7.2. Report the outcome of the solution.

7.3. Communicate the outcome of the solution to team and appropriate personnel.

Not Applicable

A person demonstrating competency in this unit must satisfy all of the elements, performance criteria and foundation skills of this unit, and must be able to provide evidence that they can:

identify the equipment maintenance, product quality and process inconsistency problems in a pulp or paper mill for at least two of the following operations:

coating systems

handling and preparing primary resources

steam generation

electrical power generation

handling and preparing waste paper for pulp production

waste paper operations

pulping operations

chemical recovery operations

finishing and converting

stock preparation operations

wet end operations

dry end operations

water services

identify the resources needed to address these problems including personnel, equipment, production process, materials or supplies or trouble shooting guides

select and apply suitable problem solving methodologies from the following list, according to the extent of problems:

industry specific methodologies:

e-learning tool

lean

root cause analysis techniques

5 whys

fish bone

sirf roundtable method

cause and effect diagrams

six sigma

Kepner - Tregoe

identify the type and extent of the problem

conduct an analysis and determine a solution

develop and implement an action plan to solve problems in operations

monitor and evaluate the effectiveness of the approach and the implementation of the action plan

report using the required documentation on the solution to the problem.

A person competent in this unit must be able to demonstrate knowledge of:

problem solving methodologies which can be applied to common systemic problems with equipment and product quality in a pulp or paper manufacturing facility

documentation and procedures relevant to problem solving, including risk and hazard identification, work health and safety (WHS), quality, environmental (including relevant sustainability requirements and practices), isolation, housekeeping and standard operating procedures.

system, processes and associated services sufficient for problem solving including:

plant layout

theory of operation

causes and effects of adjustments made to equipment and processes

relationships between system, processes and associated services

effects of process variables on production and quality

planning procedures to predict possible solutions for problem solving

monitoring and evaluation processes for problem solving techniques

problem solving reporting requirements according to SOP.

The following resources must be made available:

access to the full range of equipment involved in integrated continuous manufacturing, in a pulp or paper manufacturing facility

personal protective equipment required for working across all areas of a pulp and paper manufacturing facility

maintenance tools and associated equipment

workplace documentation and procedures required for solving systemic problems in a pulp and paper manufacturing plant

relevant personnel for the purposes of communicating information

Competency is to be assessed in the workplace or in a productive environment that accurately reflects performance in a workplace.

Assessor requirements

Assessors must:

hold the appropriate assessor competency standards as outlined in regulations; and

be able to demonstrate vocational competencies at least to the level being assessed; and

be able to demonstrate how they are continuing to develop their VET knowledge and skills as well as maintaining their industry currency and assessor competence.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify and describe the problem within documentation and procedures, work health and safety (WHS) procedures, environmental procedures, standard operating procedures (SOP), and housekeeping requirements. 
Gather information to define thetype and extent of the problem. 
Gather information on the effect of the problem on quality or productivity or operations. 
Take immediate action if safety, quality or productivity are compromised. 
Notify personnel, as required. 
Refer problem to appropriate work group or department. 
Assess and select the most appropriate problem solving methodologies. 
Assemble team for analysis, if required. 
Use selected problem solving methodology. 
Determine possible solutions. 
Conduct quick fixes, if required. 
Determine favoured solutions. 
Develop an action plan considering contingencies. 
Document the action plan according to SOP. 
Communicate the action plan to personnel. 
Gain approval for the action plan from appropriate personnel. 
Identify and organise resources to implement the action plan and consider relevant WHS procedures, environmental procedures, SOP, and housekeeping requirements. 
Schedule plan and communicate to team and other personnel. 
Assist team members, where required. 
Implement the planned changes, to solve the problem, through process adjustments, reporting to an appropriate person or rectifying the problem. 
Monitor changes. 
Evaluate the effectiveness of the solution. 
Implement contingency planning, if required. 
Finalise and complete report using the required documentation. 
Report the outcome of the solution. 
Communicate the outcome of the solution to team and appropriate personnel. 

Forms

Assessment Cover Sheet

PPMPRS320 - Solve systemic problems in the workplace
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

PPMPRS320 - Solve systemic problems in the workplace

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: