This unit describes the skills required to serve or attempt to serve process, as requested by a court, tribunal, agency or other party. It includes dealing with difficult collection situations, and completing preliminary requirements prior to serving process.

This unit applies to those working within the court system operating under procedures set by the court.

The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those set by the court.

Those undertaking this unit would generally work independently with occasional supervisory responsibilities. They would perform complex tasks in a range of familiar and unfamiliar contexts.

No licensing, legislative or certification requirements apply to unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.
1. Complete requirements prior to serving process	1.1 Process documents and forward incorrectly received documents to correct location for service. 1.2 Enter details of process to be served into data system.
2. Serve process	2.1 Attempt service of process according to the type of process being served, the jurisdiction and prescribed timeframes. 2.2 Verify the identity of the person being served and clarify the nature of the document to the person during personal service process. 2.3 Comply with legislative requirements during a non-personal service process. 2.4 Comply with prescribed timeframes within legislative requirements where there is non-service.
3. Complete administrative requirements	3.1 Obtain signatures acknowledging service and complete required reports. 3.2 Prepare sworn affidavits and dispatch with annexures. 3.3 Detail refusal to sign in affidavits of service. 3.4 Prepare and dispatch reports or notices of non-service.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

applying legislative requirements to serving process

understanding requirements of process to be served

identifying intended recipients

explaining nature of process

dealing effectively with contingencies

completing affidavits

maintaining records

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

legislation and rules relating to personal and non-personal service of process

jurisdiction policies and procedures relating to service of process

rules for swearing affidavits

procedures relating to public sector legislation, including WHS procedures for operational safety while serving process

Assessment of this unit requires evidence gathered over time in a workplace environment or one that closely resembles normal work practice and replicates the diverse conditions likely to be encountered when serving process.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.
1. Complete requirements prior to serving process	1.1 Process documents and forward incorrectly received documents to correct location for service. 1.2 Enter details of process to be served into data system.
2. Serve process	2.1 Attempt service of process according to the type of process being served, the jurisdiction and prescribed timeframes. 2.2 Verify the identity of the person being served and clarify the nature of the document to the person during personal service process. 2.3 Comply with legislative requirements during a non-personal service process. 2.4 Comply with prescribed timeframes within legislative requirements where there is non-service.
3. Complete administrative requirements	3.1 Obtain signatures acknowledging service and complete required reports. 3.2 Prepare sworn affidavits and dispatch with annexures. 3.3 Detail refusal to sign in affidavits of service. 3.4 Prepare and dispatch reports or notices of non-service.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

applying legislative requirements to serving process

understanding requirements of process to be served

identifying intended recipients

explaining nature of process

dealing effectively with contingencies

completing affidavits

maintaining records

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

legislation and rules relating to personal and non-personal service of process

jurisdiction policies and procedures relating to service of process

rules for swearing affidavits

procedures relating to public sector legislation, including WHS procedures for operational safety while serving process

Assessment of this unit requires evidence gathered over time in a workplace environment or one that closely resembles normal work practice and replicates the diverse conditions likely to be encountered when serving process.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice	Yes	No	Comments/feedback
Process documents and forward incorrectly received documents to correct location for service.
Enter details of process to be served into data system.
Attempt service of process according to the type of process being served, the jurisdiction and prescribed timeframes.
Verify the identity of the person being served and clarify the nature of the document to the person during personal service process.
Comply with legislative requirements during a non-personal service process.
Comply with prescribed timeframes within legislative requirements where there is non-service.
Obtain signatures acknowledging service and complete required reports.
Prepare sworn affidavits and dispatch with annexures.
Detail refusal to sign in affidavits of service.
Prepare and dispatch reports or notices of non-service.
Process documents and forward incorrectly received documents to correct location for service.
Enter details of process to be served into data system.
Attempt service of process according to the type of process being served, the jurisdiction and prescribed timeframes.
Verify the identity of the person being served and clarify the nature of the document to the person during personal service process.
Comply with legislative requirements during a non-personal service process.
Comply with prescribed timeframes within legislative requirements where there is non-service.
Obtain signatures acknowledging service and complete required reports.
Prepare sworn affidavits and dispatch with annexures.
Detail refusal to sign in affidavits of service.
Prepare and dispatch reports or notices of non-service.

Assessment Cover Sheet

PSPCRT005 - Serve process

Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

PSPCRT005 - Serve process

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: