Assessor Resource

PSPCRT006
Handle monies received in satisfaction of warrants and orders

Assessment tool

Version 1.0
Issue Date: March 2024


This unit describes the skills required to securely collect and bank monies received in satisfaction of warrants and orders. It includes dealing with difficult collection situations and applying knowledge of the policies, procedures and legislation relating to handling civil monies.

This unit applies to those working within the court system operating under procedures set by the court.

The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those set by the court.

Those undertaking this unit would generally work independently with occasional supervisory responsibilities. They would perform complex tasks in a range of familiar and unfamiliar contexts.

No licensing, legislative or certification requirements apply to unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Receive monies

1.1 Obtain or confirm authorisations for the collection of monies in satisfaction of an order or warrant.

1.2 Undertake risk assessment and determine strategies to remove, control or minimise identified risks.

1.3 Respond to queries or requests for information using established customer service techniques.

1.4 Collect and receipt monies and implement contingencies to protect the safety of self and others as required.

1.5 Maintain security of monies and receipt books.

2. Deposit monies received

2.1 Secure or bank monies received according to designated timelines and legislative requirements for the type of process served and the jurisdiction.

2.2 Maintain receipts and banking data, process payments and complete records.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

eliciting required payment from clients and clarifying processes

dealing with difficult customer service situations

receipting payments

completing and maintaining financial records

operating technology for credit card transactions or electronic funds transfer

problem-solving and responding to contingencies

applying legislation, regulations and policies relating to money handling

working in the field collecting monies to satisfy warrants and orders

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

legislation, regulations and organisational policy and procedures relating to control of monies received in satisfaction of warrants and orders

operational safety procedures

financial guidelines relating to the collection, receipting, security and banking of monies in the public sector

duty of care requirements relating to handling monies received in satisfaction of warrants and orders

software relating to financial administration

Assessment of this unit requires evidence gathered over time in a workplace environment or one that closely resembles normal work practice and replicates the diverse conditions likely to be encountered when handling monies received in satisfaction of warrants and orders.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Receive monies

1.1 Obtain or confirm authorisations for the collection of monies in satisfaction of an order or warrant.

1.2 Undertake risk assessment and determine strategies to remove, control or minimise identified risks.

1.3 Respond to queries or requests for information using established customer service techniques.

1.4 Collect and receipt monies and implement contingencies to protect the safety of self and others as required.

1.5 Maintain security of monies and receipt books.

2. Deposit monies received

2.1 Secure or bank monies received according to designated timelines and legislative requirements for the type of process served and the jurisdiction.

2.2 Maintain receipts and banking data, process payments and complete records.

The foundation skills demands of this unit have been mapped for alignment with the Australian Core Skills Framework (ACSF). The following tables outline the performance levels indicated for successful attainment of the unit.

Further information on ACSF and the foundation skills underpinning this unit can be found in the Foundation Skills Guide on the GSA website.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

eliciting required payment from clients and clarifying processes

dealing with difficult customer service situations

receipting payments

completing and maintaining financial records

operating technology for credit card transactions or electronic funds transfer

problem-solving and responding to contingencies

applying legislation, regulations and policies relating to money handling

working in the field collecting monies to satisfy warrants and orders

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

legislation, regulations and organisational policy and procedures relating to control of monies received in satisfaction of warrants and orders

operational safety procedures

financial guidelines relating to the collection, receipting, security and banking of monies in the public sector

duty of care requirements relating to handling monies received in satisfaction of warrants and orders

software relating to financial administration

Assessment of this unit requires evidence gathered over time in a workplace environment or one that closely resembles normal work practice and replicates the diverse conditions likely to be encountered when handling monies received in satisfaction of warrants and orders.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Obtain or confirm authorisations for the collection of monies in satisfaction of an order or warrant. 
Undertake risk assessment and determine strategies to remove, control or minimise identified risks. 
Respond to queries or requests for information using established customer service techniques. 
Collect and receipt monies and implement contingencies to protect the safety of self and others as required. 
Maintain security of monies and receipt books. 
Secure or bank monies received according to designated timelines and legislative requirements for the type of process served and the jurisdiction. 
Maintain receipts and banking data, process payments and complete records. 
Obtain or confirm authorisations for the collection of monies in satisfaction of an order or warrant. 
Undertake risk assessment and determine strategies to remove, control or minimise identified risks. 
Respond to queries or requests for information using established customer service techniques. 
Collect and receipt monies and implement contingencies to protect the safety of self and others as required. 
Maintain security of monies and receipt books. 
Secure or bank monies received according to designated timelines and legislative requirements for the type of process served and the jurisdiction. 
Maintain receipts and banking data, process payments and complete records. 

Forms

Assessment Cover Sheet

PSPCRT006 - Handle monies received in satisfaction of warrants and orders
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

PSPCRT006 - Handle monies received in satisfaction of warrants and orders

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: