Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes | Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section. |
1. Receive monies | 1.1 Obtain or confirm authorisations for the collection of monies in satisfaction of an order or warrant. 1.2 Undertake risk assessment and determine strategies to remove, control or minimise identified risks. 1.3 Respond to queries or requests for information using established customer service techniques. 1.4 Collect and receipt monies and implement contingencies to protect the safety of self and others as required. 1.5 Maintain security of monies and receipt books. |
2. Deposit monies received | 2.1 Secure or bank monies received according to designated timelines and legislative requirements for the type of process served and the jurisdiction. 2.2 Maintain receipts and banking data, process payments and complete records. |
The foundation skills demands of this unit have been mapped for alignment with the Australian Core Skills Framework (ACSF). The following tables outline the performance levels indicated for successful attainment of the unit.
Further information on ACSF and the foundation skills underpinning this unit can be found in the Foundation Skills Guide on the GSA website.
Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.
eliciting required payment from clients and clarifying processes
dealing with difficult customer service situations
receipting payments
completing and maintaining financial records
operating technology for credit card transactions or electronic funds transfer
problem-solving and responding to contingencies
applying legislation, regulations and policies relating to money handling
working in the field collecting monies to satisfy warrants and orders
Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.
legislation, regulations and organisational policy and procedures relating to control of monies received in satisfaction of warrants and orders
operational safety procedures
financial guidelines relating to the collection, receipting, security and banking of monies in the public sector
duty of care requirements relating to handling monies received in satisfaction of warrants and orders
software relating to financial administration
Assessment of this unit requires evidence gathered over time in a workplace environment or one that closely resembles normal work practice and replicates the diverse conditions likely to be encountered when handling monies received in satisfaction of warrants and orders.
Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist