List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes | Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section. |
1. Communicate court practice and procedures | 1.1 Provide information, options and advice on legislation requirements and organisational policy and procedures. 1.2 Respond to questions related to client diversity and needs according to client service practice and standards. 1.3 Offer solutions to problems raised by clients and provide options and/or referrals in accordance with delegated authority. 1.4 Refer complex operational queries and obtain assistance when necessary. 1.5 Optimise information services through use of technical resources and digital information systems. |
2. Process incoming registry work | 2.1 Process incoming applications and other materials. 2.2 Transfer files using appropriate technical resources in accordance with listings and registry requirements. 2.3 Process and receipt fees. |
3. Handle lodged documents | 3.1 Receive and record documents. 3.2 Lodge documents and enter information into the file management system within set timeframes. |
Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.
gathering and analysing information
responding to queries
dealing effectively with diverse clients including offending parties, legal practitioners, judicial and sheriff’s officers and media
listening actively, showing empathy, building rapport, resolving conflict and managing situations
using case management systems
accessing relevant information on websites
reconciling accounts
applying legislative requirements relating to the provision of court registry and information services
Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context.
rules, Acts, procedures and legislation relating to court registry and information services
courts administration structure, including departmental organisation
principles of judicial independence
current approaches to courts administration
limits of authority to provide advice
procedure for referrals to legal assistance
court-specific software programs
records management procedures and protocols
Assessment of this unit requires evidence gathered over time in a workplace environment or one that closely resembles normal work practice and replicates the diverse conditions likely to be encountered when providing court registry and information services.
Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.