Assessor Resource

PSPCRT011
Provide court support to Indigenous clients

Assessment tool

Version 1.0
Issue Date: March 2024


This unit describes the skills required to assist Indigenous Australians in their dealings with the court. It includes providing advice and support to the court and the Indigenous community, and assisting Indigenous people in court. All support to Indigenous clients must observe the protocols for the sharing of information in a culturally appropriate manner.

This unit applies to those working within the court system operating under procedures set by the court.

The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those set by the court.

Those undertaking this unit would generally work independently with occasional supervisory responsibilities. They would perform complex tasks in a range of familiar and unfamiliar contexts.

No licensing, legislative or certification requirements apply to unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Provide information and options

1.1 Collect and access client information and identify Indigenous client's needs.

1.2 Use client information to identify specific services required, observing protocols for the sharing of information.

1.3 Identify and apply organisational policy and procedures relevant to Indigenous people in the provision of information and options, including alternative procedural options available to Indigenous people.

1.4 Address and clarify problems raised and provide assistance and/or referrals, including making necessary arrangements according to client needs.

2. Provide support to Indigenous Australians involved in court proceedings

2.1 Assist Indigenous people to access support services and available procedural options and to complete procedural requirements.

2.2 Inform Indigenous court users and their nominated representatives of procedural requirements and observe protocols for the sharing of information.

2.3 Explain obligations contained in orders and confirm understanding of the ramifications of non-compliance.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

applying legislation, regulations and policies relating to courts administration, including those relating to Indigenous people and communities

dealing effectively with Indigenous communities and people in a culturally appropriate manner

responding sensitively and appropriately to disclosure and cultural issues

maintaining confidentiality

negotiating, using collaborative skills, between court, client, client’s family and community, and other service providers

gathering and interpreting information

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

legislation, regulations, policies, procedures and guidelines relating to courts, court users and Indigenous communities

criminal and civil justice systems and legislation conferring jurisdiction

courts administration structure

principles of judicial independence

range of referral sources and associated protocols for working with Indigenous clients

policy approaches to courts administration that are specifically applicable to Indigenous people, including fine payment schemes, alternative sentencing options and flexible case management procedures

social, historical, political and economic context of Indigenous justice issues

Indigenous culture and customs

local Indigenous issues and social structures

procedures relating to public services legislation, including WHS and environment, in the context of court support services

principles of financial budgeting and assessment

equity and diversity principles

Assessment of this unit requires a workplace environment or one that closely resembles normal work practice and replicates the diverse conditions likely to be encountered when providing court support to Indigenous clients.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Provide information and options

1.1 Collect and access client information and identify Indigenous client's needs.

1.2 Use client information to identify specific services required, observing protocols for the sharing of information.

1.3 Identify and apply organisational policy and procedures relevant to Indigenous people in the provision of information and options, including alternative procedural options available to Indigenous people.

1.4 Address and clarify problems raised and provide assistance and/or referrals, including making necessary arrangements according to client needs.

2. Provide support to Indigenous Australians involved in court proceedings

2.1 Assist Indigenous people to access support services and available procedural options and to complete procedural requirements.

2.2 Inform Indigenous court users and their nominated representatives of procedural requirements and observe protocols for the sharing of information.

2.3 Explain obligations contained in orders and confirm understanding of the ramifications of non-compliance.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

applying legislation, regulations and policies relating to courts administration, including those relating to Indigenous people and communities

dealing effectively with Indigenous communities and people in a culturally appropriate manner

responding sensitively and appropriately to disclosure and cultural issues

maintaining confidentiality

negotiating, using collaborative skills, between court, client, client’s family and community, and other service providers

gathering and interpreting information

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

legislation, regulations, policies, procedures and guidelines relating to courts, court users and Indigenous communities

criminal and civil justice systems and legislation conferring jurisdiction

courts administration structure

principles of judicial independence

range of referral sources and associated protocols for working with Indigenous clients

policy approaches to courts administration that are specifically applicable to Indigenous people, including fine payment schemes, alternative sentencing options and flexible case management procedures

social, historical, political and economic context of Indigenous justice issues

Indigenous culture and customs

local Indigenous issues and social structures

procedures relating to public services legislation, including WHS and environment, in the context of court support services

principles of financial budgeting and assessment

equity and diversity principles

Assessment of this unit requires a workplace environment or one that closely resembles normal work practice and replicates the diverse conditions likely to be encountered when providing court support to Indigenous clients.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Collect and access client information and identify Indigenous client's needs. 
Use client information to identify specific services required, observing protocols for the sharing of information. 
Identify and apply organisational policy and procedures relevant to Indigenous people in the provision of information and options, including alternative procedural options available to Indigenous people. 
Address and clarify problems raised and provide assistance and/or referrals, including making necessary arrangements according to client needs. 
Assist Indigenous people to access support services and available procedural options and to complete procedural requirements. 
Inform Indigenous court users and their nominated representatives of procedural requirements and observe protocols for the sharing of information. 
Explain obligations contained in orders and confirm understanding of the ramifications of non-compliance. 
Collect and access client information and identify Indigenous client's needs. 
Use client information to identify specific services required, observing protocols for the sharing of information. 
Identify and apply organisational policy and procedures relevant to Indigenous people in the provision of information and options, including alternative procedural options available to Indigenous people. 
Address and clarify problems raised and provide assistance and/or referrals, including making necessary arrangements according to client needs. 
Assist Indigenous people to access support services and available procedural options and to complete procedural requirements. 
Inform Indigenous court users and their nominated representatives of procedural requirements and observe protocols for the sharing of information. 
Explain obligations contained in orders and confirm understanding of the ramifications of non-compliance. 

Forms

Assessment Cover Sheet

PSPCRT011 - Provide court support to Indigenous clients
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

PSPCRT011 - Provide court support to Indigenous clients

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: