Assessor Resource

PSPCRT405C
Handle monies received in satisfaction of warrants and orders

Assessment tool

Version 1.0
Issue Date: April 2024


The task of collecting, receiving and processing monies may be performed in either a civil or criminal court setting and will be undertaken by authorised court officials operating under strictly specified procedures.

This unit covers the ability to securely collect and bank monies received in satisfaction of warrants and orders. It includes dealing with difficult collection situations and applying knowledge of the policies, procedures and legislation relating to handling civil monies.

In practice, handling monies received in satisfaction of warrants and orders may overlap with other generalist or specialist public sector work activities, such as acting ethically, complying with legislation and applying government processes.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable.

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessment must confirm the ability to:

handle and process monies accurately and in accordance with legislation and organisational policy and procedures

apply appropriate risk management procedures to ensure safety in the workplace

Consistency in performance

Competency should be demonstrated by dealing with monies received and handled in satisfaction of warrants and orders in a range of or occasions, over time.

Context of and specific resources for assessment

Assessment must comply with:

applicable regulations and codes

workplace procedures and protocols

Access may be required to:

a workplace environment or one that closely resembles normal work practices and replicates the range of conditions likely to be encountered when handling monies received in satisfaction of warrants and orders, including coping with difficulties, irregularities and breakdowns in routine

legislation, policy, procedures and protocols relating to monies received in satisfaction of warrants and orders

case studies and workplace scenarios to capture the range of situations likely to be encountered when handling monies received in satisfaction of warrants and orders

Guidance information for assessment

The following assessment methods are suggested:

oral questioning about relevant legislation, acting ethically, and applying processes

observation of the candidate in a range of contexts to ensure achievement of the unit outcomes

feedback from peers and/or supervisor that the candidate consistently applies relevant workplace procedures

review of records completed by candidate or reports of performance

In all cases, practical assessment should be supported by questions to assess underpinning knowledge and those aspects of competency that are difficult to assess directly. Questioning techniques should suit the language and literacy levels of the candidate.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills to:

elicit required payment from clients and explain processes clearly

deal with difficult clients

interpersonal skills to respond to diversity, including gender and disability

planning and organising skills to maintain accurate records according to organisational and legislative requirements

numeracy skills to apply mathematical concepts and techniques to:

complete financial records

check for correct receipt of payment

operate technology for credit card transactions or electronic funds transfer

problem-solving skills to respond to contingencies that may arise

initiative and enterprise skills to:

apply legislation, regulations and policies relating to handling monies

apply procedures relating to public sector legislation, such as:

OHS relating to working in the court

working in the field collecting monies to satisfy warrants and orders

Required knowledge

legislation, regulations and organisational policy and procedures relating to control of monies received in satisfaction of warrants and orders

operational safety procedures

financial guidelines relating to the collection, receipting, security and banking of monies in the public sector

duty of care requirements relating to handling monies received in satisfaction of warrants and orders

equal employment opportunity principles

equity and diversity principles

working ethically

software relating to financial administration, which could vary depending on jurisdiction

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Monies may include:

fines

fees

judgements

cash

cheques

credit card transactions

electronic funds transfers

money orders

Organisational policy and procedures may include:

work instructions

standard operating procedures

guidelines, manuals or handbooks

financial audit Acts and guidelines

Contingencies may include:

physical or verbal threats

angry or aggressive clients

dogs

weather

Duty of care procedures may include:

segregation of duties

safeguarding of assets

internal controls

signing for receipt books

work with external security providers

Records may include:

receipts

books of account

daily banking summaries

account reconciliations

receipt registers

accountable documents

workplace records

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Authorisations for the collection of monies in satisfaction of an order or warrant are obtained or confirmed according to organisational policy and procedures and legislative requirements. 
Risk assessment is made according to organisational guidelines to ensure collection can be conducted safely. 
Queries or requests for information are responded to according to organisational policies and procedures and using appropriate customer service techniques. 
Monies are collected and receipted according to organisational policy and procedures and legislative requirements. 
Contingencies are dealt with and safety of self and others is protected according to organisational policy and procedures. 
Security of monies and receipt books is maintained according to duty of care procedures. 
Monies received are secured or banked according to organisational policy and procedures and designated timelines, legislative requirements for the type of process served, the jurisdiction and prescribed timeframes. 
Receipts and bank records are maintained according to organisational policy and procedures and legislative requirements. 
Payments are processed and records completed according to organisational policy and procedures and designated timelines. 

Forms

Assessment Cover Sheet

PSPCRT405C - Handle monies received in satisfaction of warrants and orders
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

PSPCRT405C - Handle monies received in satisfaction of warrants and orders

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: