List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
Elements describe the essential outcomes
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.
1. Suggest options for change
1.1 Identify and suggest possible changes to aspects of operational work that could improve efficiency and effectiveness.
1.2 Consider and discuss advantages, disadvantages and consequences of proposed suggestions with the workgroup.
1.3 Accept and consider other workgroup membersâ€™ input in suggesting options for change.
2. Contribute to the implementation of change
2.1 Implement specific changes in own routine operations and procedures as required.
2.2 Make changes in response to directions to achieve service standards and identified outcomes.
2.3 Access available resources and supports to assist in changing own work practices.
2.4 Discuss personal responses to change with the workgroup.
2.5 Consider effect of own actions and reactions to change on others.
2.6 Identify and access support mechanisms to assist with the implementation of change as required.
Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified, the candidate must demonstrate evidence of performance of the following on at least one occasion.
working in a team in a way that demonstrates consideration of the effect of change on others and the effect of oneâ€™s own reaction to change on others
communicating with team members on issues and personal reactions to change
implementing change as required
accessing assistance for coping with change
Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.
personal response to change
impact of change as it affects individuals and groups
public sector legislation, policy and guidelines
environmental and sustainability guidelines
workgroup practices and service standards
work health and safety and environmental impact of change including stress, and stress management
This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.
Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.