Assessor Resource

PSPGEN007
Use technology in the workplace

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the skills required to perform various applications of technology and their use to achieve work outcomes. It includes selecting, using and maintaining technology.

This unit applies to those working in generalist or specialist roles within the public sector.

The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.

Those undertaking this unit would work in teams or autonomously, performing routine tasks in a familiar context.

No licensing, legislative or certification requirements apply to unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Select and use technology

1.1 Assess the technology requirements of tasks and select technology and/or software applications in accordance with task requirements and available workplace resources.

1.2 Adjust work area and use furniture and equipment in accordance with ergonomic requirements.

1.3 Use manuals, training booklets, online or telephone assistance or help desks to overcome basic difficulties with technology, and refer more complex problems for assistance.

1.4 Secure technology and data.

2. Maintain technology

2.1 Carry out and/or arrange routine maintenance to ensure that technology is maintained in accordance with manufacturers’ instructions.

2.2 Correct or report equipment faults in accordance with manufacturers’ instructions and service agreements.

2.3 Replace technology consumables as they are used in accordance with manufacturers’ instructions.

2.4 Use technology and dispose of used consumables in accordance with government and organisational environmental policies.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

planning technology use

identifying work requirements and selecting the equipment and software application of best fit in terms of timeliness, cost effectiveness and occupational health and safety conditions

using a keyboard

using communication to request advice, receive feedback and work with others

applying problem solving in relation to routine problems

following manufacturers’ instructions

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

legislation, procedures and guidelines relating to the use of technology in the workplace

work health and safety procedures and regulations

logon, backup, virus protection and shutdown procedures for computer equipment

basic technical terminology in relation to reading manuals and help files

methods of detecting faults in and solving problems with business technology

This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Select and use technology

1.1 Assess the technology requirements of tasks and select technology and/or software applications in accordance with task requirements and available workplace resources.

1.2 Adjust work area and use furniture and equipment in accordance with ergonomic requirements.

1.3 Use manuals, training booklets, online or telephone assistance or help desks to overcome basic difficulties with technology, and refer more complex problems for assistance.

1.4 Secure technology and data.

2. Maintain technology

2.1 Carry out and/or arrange routine maintenance to ensure that technology is maintained in accordance with manufacturers’ instructions.

2.2 Correct or report equipment faults in accordance with manufacturers’ instructions and service agreements.

2.3 Replace technology consumables as they are used in accordance with manufacturers’ instructions.

2.4 Use technology and dispose of used consumables in accordance with government and organisational environmental policies.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

planning technology use

identifying work requirements and selecting the equipment and software application of best fit in terms of timeliness, cost effectiveness and occupational health and safety conditions

using a keyboard

using communication to request advice, receive feedback and work with others

applying problem solving in relation to routine problems

following manufacturers’ instructions

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

legislation, procedures and guidelines relating to the use of technology in the workplace

work health and safety procedures and regulations

logon, backup, virus protection and shutdown procedures for computer equipment

basic technical terminology in relation to reading manuals and help files

methods of detecting faults in and solving problems with business technology

This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Assess the technology requirements of tasks and select technology and/or software applications in accordance with task requirements and available workplace resources. 
Adjust work area and use furniture and equipment in accordance with ergonomic requirements. 
Use manuals, training booklets, online or telephone assistance or help desks to overcome basic difficulties with technology, and refer more complex problems for assistance. 
Secure technology and data. 
Carry out and/or arrange routine maintenance to ensure that technology is maintained in accordance with manufacturers’ instructions. 
Correct or report equipment faults in accordance with manufacturers’ instructions and service agreements. 
Replace technology consumables as they are used in accordance with manufacturers’ instructions. 
Use technology and dispose of used consumables in accordance with government and organisational environmental policies. 
Assess the technology requirements of tasks and select technology and/or software applications in accordance with task requirements and available workplace resources. 
Adjust work area and use furniture and equipment in accordance with ergonomic requirements. 
Use manuals, training booklets, online or telephone assistance or help desks to overcome basic difficulties with technology, and refer more complex problems for assistance. 
Secure technology and data. 
Carry out and/or arrange routine maintenance to ensure that technology is maintained in accordance with manufacturers’ instructions. 
Correct or report equipment faults in accordance with manufacturers’ instructions and service agreements. 
Replace technology consumables as they are used in accordance with manufacturers’ instructions. 
Use technology and dispose of used consumables in accordance with government and organisational environmental policies. 

Forms

Assessment Cover Sheet

PSPGEN007 - Use technology in the workplace
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

PSPGEN007 - Use technology in the workplace

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: