Assessor Resource

PSPGEN008
Write routine workplace materials

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the skills required to perform routine written communication. It includes extracting meaning from routine written information for workplace purposes and preparing routine written materials. The focus is on the content and structure of written materials and not on the use of computer technology, which is addressed by other competencies.

This unit applies to those working in generalist or specialist roles within the public sector.

The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.

Those undertaking this unit would work in teams or autonomously, performing routine tasks in a familiar context.

No licensing, legislative or certification requirements apply to unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Read, interpret and act on routine written materials

1.1 Determine intended recipients and purpose of incoming written materials with assistance from others.

1.2 Identify and use key points to record, store or forward incoming materials.

1.3 Use information from tables, charts and other graphic information to plan and organise work.

1.4 Read and follow procedural information to implement workplace routines or remedy problems.

1.5 Seek assistance with difficult or ambiguous materials.

2. Prepare routine written materials

2.1 Confirm and follow requirements of written materials in accordance with standard templates.

2.2 Include information that is accurate, clear and concise and meets organisational guidelines for the type of document.

2.3 Check material to ensure correct grammar, spelling and punctuation, and to correct any inaccuracies in content.

2.4 Present written information in accordance with organisational standards for format and accuracy.

2.5 Prepare and submit written information for approval/final editing within required timeframes.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

reading and writing at a level to cope with routine workplace materials

identifying key messages in written information

writing and sequencing paragraphs according to the required purpose of written material

linking ideas in written material through selection and use of words, language structures and punctuation appropriate to the purpose

spelling, punctuation and grammar for workplace documents at a practical level

implementing ergonomic requirements for office work

complying with environmental policies, including those relating to paper use/wastage/recycling

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

public sector legislation including work health and safety and environment

regulations, policies, procedures and guidelines relating to written materials, including privacy, freedom of information, information security, confidentiality, copyright

organisational policy for recordkeeping

principles of effective written communication

differences between requirements for written as opposed to spoken English

government style manual/writing guide

organisational writing/formatting guidelines

organisation processes and protocols

email protocols and records management

This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Read, interpret and act on routine written materials

1.1 Determine intended recipients and purpose of incoming written materials with assistance from others.

1.2 Identify and use key points to record, store or forward incoming materials.

1.3 Use information from tables, charts and other graphic information to plan and organise work.

1.4 Read and follow procedural information to implement workplace routines or remedy problems.

1.5 Seek assistance with difficult or ambiguous materials.

2. Prepare routine written materials

2.1 Confirm and follow requirements of written materials in accordance with standard templates.

2.2 Include information that is accurate, clear and concise and meets organisational guidelines for the type of document.

2.3 Check material to ensure correct grammar, spelling and punctuation, and to correct any inaccuracies in content.

2.4 Present written information in accordance with organisational standards for format and accuracy.

2.5 Prepare and submit written information for approval/final editing within required timeframes.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

reading and writing at a level to cope with routine workplace materials

identifying key messages in written information

writing and sequencing paragraphs according to the required purpose of written material

linking ideas in written material through selection and use of words, language structures and punctuation appropriate to the purpose

spelling, punctuation and grammar for workplace documents at a practical level

implementing ergonomic requirements for office work

complying with environmental policies, including those relating to paper use/wastage/recycling

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

public sector legislation including work health and safety and environment

regulations, policies, procedures and guidelines relating to written materials, including privacy, freedom of information, information security, confidentiality, copyright

organisational policy for recordkeeping

principles of effective written communication

differences between requirements for written as opposed to spoken English

government style manual/writing guide

organisational writing/formatting guidelines

organisation processes and protocols

email protocols and records management

This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Determine intended recipients and purpose of incoming written materials with assistance from others. 
Identify and use key points to record, store or forward incoming materials. 
Use information from tables, charts and other graphic information to plan and organise work. 
Read and follow procedural information to implement workplace routines or remedy problems. 
Seek assistance with difficult or ambiguous materials. 
Confirm and follow requirements of written materials in accordance with standard templates. 
Include information that is accurate, clear and concise and meets organisational guidelines for the type of document. 
Check material to ensure correct grammar, spelling and punctuation, and to correct any inaccuracies in content. 
Present written information in accordance with organisational standards for format and accuracy. 
Prepare and submit written information for approval/final editing within required timeframes. 
Determine intended recipients and purpose of incoming written materials with assistance from others. 
Identify and use key points to record, store or forward incoming materials. 
Use information from tables, charts and other graphic information to plan and organise work. 
Read and follow procedural information to implement workplace routines or remedy problems. 
Seek assistance with difficult or ambiguous materials. 
Confirm and follow requirements of written materials in accordance with standard templates. 
Include information that is accurate, clear and concise and meets organisational guidelines for the type of document. 
Check material to ensure correct grammar, spelling and punctuation, and to correct any inaccuracies in content. 
Present written information in accordance with organisational standards for format and accuracy. 
Prepare and submit written information for approval/final editing within required timeframes. 

Forms

Assessment Cover Sheet

PSPGEN008 - Write routine workplace materials
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

PSPGEN008 - Write routine workplace materials

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: