Assessor Resource

PSPGEN011
Build and maintain internal networks

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the skills required to build and maintain internal networks. It includes identifying key internal stakeholders, building network links and participating in internal networks.

This unit applies to those working in a role where the exchange of information between workgroups depends on building and maintaining good internal networks.

The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.

Those undertaking this unit will be working independently where some support is available from a mentor, performing routine tasks in a familiar context.

No licensing, legislative or certification requirements apply to unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Identify key internal stakeholders

1.1 Identify key internal stakeholders and their needs, expectations and roles.

1.2 Identify organisational synergies of networking with key internal stakeholders.

2. Build network links with key internal stakeholders

2.1 Establish and use effective new network links between self and key internal stakeholders.

2.2 Identify and maintain existing effective links between key internal stakeholders and identify and initiate strategies to expand them.

2.3 Use networking strategies to maintain internal networks.

3. Participate in internal networks

3.1 Provide information to internal stakeholders to ensure an understanding of own role and to exchange information to increase workgroup effectiveness.

3.2 Obtain and assess internal stakeholder input and feedback and act upon if necessary.

3.3 Seek assistance to deal with any misunderstandings or conflict situations that arise within internal networks.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

applying legislation, regulations and policies relating to public sector environment

using interpersonal and group communication, including negotiation and consultation, within diverse internal networks using formal and informal organisational channels

identifying and obtaining assistance to resolve conflicts in a networking context

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

public sector legislation including work health and safety and environment, regulations, policies, procedures and guidelines relating to work in a public sector environment

organisational structure and protocols

principles of interpersonal, group, system and organisational communication

principles of conflict resolution

This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Identify key internal stakeholders

1.1 Identify key internal stakeholders and their needs, expectations and roles.

1.2 Identify organisational synergies of networking with key internal stakeholders.

2. Build network links with key internal stakeholders

2.1 Establish and use effective new network links between self and key internal stakeholders.

2.2 Identify and maintain existing effective links between key internal stakeholders and identify and initiate strategies to expand them.

2.3 Use networking strategies to maintain internal networks.

3. Participate in internal networks

3.1 Provide information to internal stakeholders to ensure an understanding of own role and to exchange information to increase workgroup effectiveness.

3.2 Obtain and assess internal stakeholder input and feedback and act upon if necessary.

3.3 Seek assistance to deal with any misunderstandings or conflict situations that arise within internal networks.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

applying legislation, regulations and policies relating to public sector environment

using interpersonal and group communication, including negotiation and consultation, within diverse internal networks using formal and informal organisational channels

identifying and obtaining assistance to resolve conflicts in a networking context

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

public sector legislation including work health and safety and environment, regulations, policies, procedures and guidelines relating to work in a public sector environment

organisational structure and protocols

principles of interpersonal, group, system and organisational communication

principles of conflict resolution

This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify key internal stakeholders and their needs, expectations and roles. 
Identify organisational synergies of networking with key internal stakeholders. 
Establish and use effective new network links between self and key internal stakeholders. 
Identify and maintain existing effective links between key internal stakeholders and identify and initiate strategies to expand them. 
Use networking strategies to maintain internal networks. 
Provide information to internal stakeholders to ensure an understanding of own role and to exchange information to increase workgroup effectiveness. 
Obtain and assess internal stakeholder input and feedback and act upon if necessary. 
Seek assistance to deal with any misunderstandings or conflict situations that arise within internal networks. 
Identify key internal stakeholders and their needs, expectations and roles. 
Identify organisational synergies of networking with key internal stakeholders. 
Establish and use effective new network links between self and key internal stakeholders. 
Identify and maintain existing effective links between key internal stakeholders and identify and initiate strategies to expand them. 
Use networking strategies to maintain internal networks. 
Provide information to internal stakeholders to ensure an understanding of own role and to exchange information to increase workgroup effectiveness. 
Obtain and assess internal stakeholder input and feedback and act upon if necessary. 
Seek assistance to deal with any misunderstandings or conflict situations that arise within internal networks. 

Forms

Assessment Cover Sheet

PSPGEN011 - Build and maintain internal networks
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

PSPGEN011 - Build and maintain internal networks

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: