Assessor Resource

PSPGEN015
Work effectively with diversity

Assessment tool

Version 1.0
Issue Date: March 2024


This unit describes the skills required to work effectively with a diverse range of clients and colleagues, while recognising and valuing individual differences.

This unit applies to those working with diversity in the workplace, in a workgroup and delivering a service to clients.

The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.

Those undertaking this unit would work independently and/or as part of a team where support is available for more complex situations, performing routine tasks in a range familiar of contexts.

No licensing, legislative or certification requirements apply to unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Recognise and value individual differences

1.1 Identify diversity of workgroup and the benefits this provides the organisation.

1.2 Acknowledge and use each person's individuality and strengths for the benefit of workplace activities, stakeholder relationships and outcomes.

1.3 Identify and value aspects of diversity which enhance the workplace environment for all.

2. Work effectively with diverse clients and colleagues

2.1 Develop a range of communication styles used to respect and reflect the diversity of the workplace.

2.2 Comply with the requirements of legislation relating to workplace diversity through personal conduct in the workplace.

2.3 Seek feedback from clients and the workgroup to continuously improve personal effectiveness in working with diversity.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

using communication styles to suit different audiences and purposes

demonstrating respect and inclusiveness to people from diverse backgrounds

accessing and reading documents, including legislation and codes of conduct, and applying them to work practices

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

cultural diversity, including issues of racism, harassment and victimisation

the benefits of workplace diversity

organisational policies and procedures

This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Recognise and value individual differences

1.1 Identify diversity of workgroup and the benefits this provides the organisation.

1.2 Acknowledge and use each person's individuality and strengths for the benefit of workplace activities, stakeholder relationships and outcomes.

1.3 Identify and value aspects of diversity which enhance the workplace environment for all.

2. Work effectively with diverse clients and colleagues

2.1 Develop a range of communication styles used to respect and reflect the diversity of the workplace.

2.2 Comply with the requirements of legislation relating to workplace diversity through personal conduct in the workplace.

2.3 Seek feedback from clients and the workgroup to continuously improve personal effectiveness in working with diversity.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

using communication styles to suit different audiences and purposes

demonstrating respect and inclusiveness to people from diverse backgrounds

accessing and reading documents, including legislation and codes of conduct, and applying them to work practices

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

cultural diversity, including issues of racism, harassment and victimisation

the benefits of workplace diversity

organisational policies and procedures

This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify diversity of workgroup and the benefits this provides the organisation. 
Acknowledge and use each person's individuality and strengths for the benefit of workplace activities, stakeholder relationships and outcomes. 
Identify and value aspects of diversity which enhance the workplace environment for all. 
Develop a range of communication styles used to respect and reflect the diversity of the workplace. 
Comply with the requirements of legislation relating to workplace diversity through personal conduct in the workplace. 
Seek feedback from clients and the workgroup to continuously improve personal effectiveness in working with diversity. 
Identify diversity of workgroup and the benefits this provides the organisation. 
Acknowledge and use each person's individuality and strengths for the benefit of workplace activities, stakeholder relationships and outcomes. 
Identify and value aspects of diversity which enhance the workplace environment for all. 
Develop a range of communication styles used to respect and reflect the diversity of the workplace. 
Comply with the requirements of legislation relating to workplace diversity through personal conduct in the workplace. 
Seek feedback from clients and the workgroup to continuously improve personal effectiveness in working with diversity. 

Forms

Assessment Cover Sheet

PSPGEN015 - Work effectively with diversity
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

PSPGEN015 - Work effectively with diversity

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: