Assessor Resource

PSPGEN017
Work in and with small, regional and remote organisations

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the skills required to work effectively in and with small, regional and remote organisations, by establishing organisational parameters observing protocols and dealing with difficult situations.

This unit applies to those working in a role where they are required to have an understanding of the business and human requirements of small or isolated organisations.

The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.

Those undertaking this unit would generally work independently, performing routine tasks in a range of familiar and unfamiliar contexts.

No licensing, legislative or certification requirements apply to unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Establish organisational parameters

1.1 Identify the roles of key organisations and stakeholders within those organisations.

1.2 Identify the relationships between organisations and stakeholders.

1.3 Identify types and general features of services available.

2. Operate effectively

2.1 Develop knowledge of current and emerging issues affecting the locality.

2.2 Apply an understanding of challenges facing principal client groups to work activities.

2.3 Apply an understanding of cross-cultural issues in work practices.

2.4 Recognise and promote the value of diversity in the community.

3. Observe protocols

3.1 Apply knowledge of different models of work and current issues impacting on work practices.

3.2 Demonstrate consideration and understanding of the values and philosophy underpinning work undertaken by the organisation.

3.3 Observe cultural protocols, legislation, policies and procedures of the community.

4. Deal with difficult situations

4.1 Identify issues which may cause conflict or misunderstanding between own and other organisations.

4.2 Address difficulties or misunderstandings by considering possible cultural differences and seek assistance if required.

4.3 Refer unresolved issues and problems for follow-up.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

applying legislation, regulations and policies relating to the public sector

consulting, negotiating and resolving conflicts with diverse stakeholders

building relationships

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

public sector legislation including work health and safety and environment

regulations, policies, procedures and guidelines relating to the public sector

organisational protocols and practices

people management practices and procedures

internal and external sources of information

cultural awareness

This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Establish organisational parameters

1.1 Identify the roles of key organisations and stakeholders within those organisations.

1.2 Identify the relationships between organisations and stakeholders.

1.3 Identify types and general features of services available.

2. Operate effectively

2.1 Develop knowledge of current and emerging issues affecting the locality.

2.2 Apply an understanding of challenges facing principal client groups to work activities.

2.3 Apply an understanding of cross-cultural issues in work practices.

2.4 Recognise and promote the value of diversity in the community.

3. Observe protocols

3.1 Apply knowledge of different models of work and current issues impacting on work practices.

3.2 Demonstrate consideration and understanding of the values and philosophy underpinning work undertaken by the organisation.

3.3 Observe cultural protocols, legislation, policies and procedures of the community.

4. Deal with difficult situations

4.1 Identify issues which may cause conflict or misunderstanding between own and other organisations.

4.2 Address difficulties or misunderstandings by considering possible cultural differences and seek assistance if required.

4.3 Refer unresolved issues and problems for follow-up.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

applying legislation, regulations and policies relating to the public sector

consulting, negotiating and resolving conflicts with diverse stakeholders

building relationships

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

public sector legislation including work health and safety and environment

regulations, policies, procedures and guidelines relating to the public sector

organisational protocols and practices

people management practices and procedures

internal and external sources of information

cultural awareness

This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify the roles of key organisations and stakeholders within those organisations. 
Identify the relationships between organisations and stakeholders. 
Identify types and general features of services available. 
Develop knowledge of current and emerging issues affecting the locality. 
Apply an understanding of challenges facing principal client groups to work activities. 
Apply an understanding of cross-cultural issues in work practices. 
Recognise and promote the value of diversity in the community. 
Apply knowledge of different models of work and current issues impacting on work practices. 
Demonstrate consideration and understanding of the values and philosophy underpinning work undertaken by the organisation. 
Observe cultural protocols, legislation, policies and procedures of the community. 
Identify issues which may cause conflict or misunderstanding between own and other organisations. 
Address difficulties or misunderstandings by considering possible cultural differences and seek assistance if required. 
Refer unresolved issues and problems for follow-up. 
Identify the roles of key organisations and stakeholders within those organisations. 
Identify the relationships between organisations and stakeholders. 
Identify types and general features of services available. 
Develop knowledge of current and emerging issues affecting the locality. 
Apply an understanding of challenges facing principal client groups to work activities. 
Apply an understanding of cross-cultural issues in work practices. 
Recognise and promote the value of diversity in the community. 
Apply knowledge of different models of work and current issues impacting on work practices. 
Demonstrate consideration and understanding of the values and philosophy underpinning work undertaken by the organisation. 
Observe cultural protocols, legislation, policies and procedures of the community. 
Identify issues which may cause conflict or misunderstanding between own and other organisations. 
Address difficulties or misunderstandings by considering possible cultural differences and seek assistance if required. 
Refer unresolved issues and problems for follow-up. 

Forms

Assessment Cover Sheet

PSPGEN017 - Work in and with small, regional and remote organisations
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

PSPGEN017 - Work in and with small, regional and remote organisations

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: