Assessor Resource

PSPGEN022
Give and receive workplace feedback

Assessment tool

Version 1.0
Issue Date: March 2024


This unit describes the skills required to give and receive feedback in the workplace. It includes seeking and acting on workplace feedback, and providing informal as well as formal feedback in the workplace.

This unit applies to those working in generalist and specialist roles within the public sector.

The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.

Those undertaking this unit would work under supervision, performing routine tasks in a range of familiar and unfamiliar contexts.

No licensing, legislative or certification requirements apply to unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Seek and act on workplace feedback

1.1 Seek feedback on performance and other workplace issues from others.

1.2 Discuss feedback asking questions to clarify understanding, and listening actively to ensure understanding of the issues and any constructive suggestions.

1.3 Consider diversity issues when evaluating feedback to ensure correct interpretation.

1.4 Consider and implement suggestions for improvements made by other workgroup members where appropriate.

2. Provide informal feedback in the workplace

2.1 Consider evidence from a range of sources in providing feedback in the workplace.

2.2 Evaluate performance of self and others and confirm with workgroup members.

2.3 Plan and implement strategies for continuous improvement in consultation with the workgroup, and recognise performance.

3. Provide formal feedback in the workplace

3.1 Identify and clarify standards and criteria for feedback.

3.2 Prepare written or verbal feedback to address required criteria and purpose.

3.3 Consider opinions and ideas where others disagree with feedback provided, amend or support feedback in line with organisational procedures.

3.4 Negotiate and agree upon actions and/or follow-up resulting from formal feedback.

3.5 Report where agreement cannot be reached and take further action if necessary.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

using techniques for maintaining objectivity while giving and receiving feedback

using communication techniques within a diverse workforce, including negotiating, questioning, clarifying, understanding, active listening, evaluating ideas and opinions

evaluating workplace performance and issues affecting clients and others

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

public sector legislation, regulations, policies, procedures and guidelines relating to giving and receiving feedback

organisation policies, practices and procedures relating to feedback

workplace performance requirements and issues

This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Seek and act on workplace feedback

1.1 Seek feedback on performance and other workplace issues from others.

1.2 Discuss feedback asking questions to clarify understanding, and listening actively to ensure understanding of the issues and any constructive suggestions.

1.3 Consider diversity issues when evaluating feedback to ensure correct interpretation.

1.4 Consider and implement suggestions for improvements made by other workgroup members where appropriate.

2. Provide informal feedback in the workplace

2.1 Consider evidence from a range of sources in providing feedback in the workplace.

2.2 Evaluate performance of self and others and confirm with workgroup members.

2.3 Plan and implement strategies for continuous improvement in consultation with the workgroup, and recognise performance.

3. Provide formal feedback in the workplace

3.1 Identify and clarify standards and criteria for feedback.

3.2 Prepare written or verbal feedback to address required criteria and purpose.

3.3 Consider opinions and ideas where others disagree with feedback provided, amend or support feedback in line with organisational procedures.

3.4 Negotiate and agree upon actions and/or follow-up resulting from formal feedback.

3.5 Report where agreement cannot be reached and take further action if necessary.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

using techniques for maintaining objectivity while giving and receiving feedback

using communication techniques within a diverse workforce, including negotiating, questioning, clarifying, understanding, active listening, evaluating ideas and opinions

evaluating workplace performance and issues affecting clients and others

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

public sector legislation, regulations, policies, procedures and guidelines relating to giving and receiving feedback

organisation policies, practices and procedures relating to feedback

workplace performance requirements and issues

This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Seek feedback on performance and other workplace issues from others. 
Discuss feedback asking questions to clarify understanding, and listening actively to ensure understanding of the issues and any constructive suggestions. 
Consider diversity issues when evaluating feedback to ensure correct interpretation. 
Consider and implement suggestions for improvements made by other workgroup members where appropriate. 
Consider evidence from a range of sources in providing feedback in the workplace. 
Evaluate performance of self and others and confirm with workgroup members. 
Plan and implement strategies for continuous improvement in consultation with the workgroup, and recognise performance. 
Identify and clarify standards and criteria for feedback. 
Prepare written or verbal feedback to address required criteria and purpose. 
Consider opinions and ideas where others disagree with feedback provided, amend or support feedback in line with organisational procedures. 
Negotiate and agree upon actions and/or follow-up resulting from formal feedback. 
Report where agreement cannot be reached and take further action if necessary. 
Seek feedback on performance and other workplace issues from others. 
Discuss feedback asking questions to clarify understanding, and listening actively to ensure understanding of the issues and any constructive suggestions. 
Consider diversity issues when evaluating feedback to ensure correct interpretation. 
Consider and implement suggestions for improvements made by other workgroup members where appropriate. 
Consider evidence from a range of sources in providing feedback in the workplace. 
Evaluate performance of self and others and confirm with workgroup members. 
Plan and implement strategies for continuous improvement in consultation with the workgroup, and recognise performance. 
Identify and clarify standards and criteria for feedback. 
Prepare written or verbal feedback to address required criteria and purpose. 
Consider opinions and ideas where others disagree with feedback provided, amend or support feedback in line with organisational procedures. 
Negotiate and agree upon actions and/or follow-up resulting from formal feedback. 
Report where agreement cannot be reached and take further action if necessary. 

Forms

Assessment Cover Sheet

PSPGEN022 - Give and receive workplace feedback
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

PSPGEN022 - Give and receive workplace feedback

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: