Assessor Resource
PSPGEN023
Deliver and monitor service to clients
Assessment tool
Version 1.0
Issue Date: June 2024
This unit describes the skills required to identify client needs, deliver a service, monitor through feedback and then review the service.
This unit applies to those working in public sector roles but may be applied to anyone working in a similar organisational context.
The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.
Those undertaking this unit would be working under supervision, performing routine tasks in a range of familiar contexts.
No licensing, legislative or certification requirements apply to unit at the time of publication.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)