Assessor Resource

PSPGEN037
Monitor performance and provide feedback

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the skills required to monitor the work performance of another person and provide feedback.

This unit applies to those working in generalist and specialist roles within the public sector.

The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.

Those undertaking this unit would work independently, with supervisory responsibilities, performing complex tasks in a range of familiar and unfamiliar contexts.

No licensing, legislative or certification requirements apply to unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Plan for performance monitoring and feedback

1.1 Identify and agree upon standards for performance monitoring in consultation with stakeholders.

1.2 Provide agreed standards to the parties directly involved in the performance monitoring process.

1.3 Identify or develop performance monitoring processes and guidelines and provide to the parties directly involved.

2. Monitor performance and document outcomes

2.1 Gather evidence relating to performance from a range of sources.

2.2 Assess performance.

2.3 Discuss and document performance monitoring decisions.

3. Provide feedback and determine action

3.1 Provide feedback on the outcome of performance monitoring to the person monitored, and to other personnel as agreed in the relevant guidelines.

3.2 Negotiate agreement on follow-up required with the person monitored, and document an action plan.

3.3 Prepare reports and take further action if necessary where agreement cannot be reached.

3.4 Identify and include learning and development opportunities related to performance standards as required.

3.5 Use ongoing monitoring to ensure that follow-up occurs in accordance with agreement.

4. Review performance monitoring and feedback

4.1 Gather information related to the performance monitoring process from all stakeholders.

4.2 Review the performance monitoring process and amend if necessary to enhance its validity, reliability, efficiency and fairness.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

communicating with members of a diverse workforce, including negotiating, questioning, clarifying, understanding, active listening, evaluating the ideas and opinions of others

identifying learning and development opportunities

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

legislation, regulations, policies, procedures and guidelines relating to performance monitoring

organisation policies, practices and procedures

workplace performance requirements and issues

performance monitoring requirements

expertise in work being performance monitored

This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Plan for performance monitoring and feedback

1.1 Identify and agree upon standards for performance monitoring in consultation with stakeholders.

1.2 Provide agreed standards to the parties directly involved in the performance monitoring process.

1.3 Identify or develop performance monitoring processes and guidelines and provide to the parties directly involved.

2. Monitor performance and document outcomes

2.1 Gather evidence relating to performance from a range of sources.

2.2 Assess performance.

2.3 Discuss and document performance monitoring decisions.

3. Provide feedback and determine action

3.1 Provide feedback on the outcome of performance monitoring to the person monitored, and to other personnel as agreed in the relevant guidelines.

3.2 Negotiate agreement on follow-up required with the person monitored, and document an action plan.

3.3 Prepare reports and take further action if necessary where agreement cannot be reached.

3.4 Identify and include learning and development opportunities related to performance standards as required.

3.5 Use ongoing monitoring to ensure that follow-up occurs in accordance with agreement.

4. Review performance monitoring and feedback

4.1 Gather information related to the performance monitoring process from all stakeholders.

4.2 Review the performance monitoring process and amend if necessary to enhance its validity, reliability, efficiency and fairness.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

communicating with members of a diverse workforce, including negotiating, questioning, clarifying, understanding, active listening, evaluating the ideas and opinions of others

identifying learning and development opportunities

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

legislation, regulations, policies, procedures and guidelines relating to performance monitoring

organisation policies, practices and procedures

workplace performance requirements and issues

performance monitoring requirements

expertise in work being performance monitored

This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify and agree upon standards for performance monitoring in consultation with stakeholders. 
Provide agreed standards to the parties directly involved in the performance monitoring process. 
Identify or develop performance monitoring processes and guidelines and provide to the parties directly involved. 
Gather evidence relating to performance from a range of sources. 
Assess performance. 
Discuss and document performance monitoring decisions. 
Provide feedback on the outcome of performance monitoring to the person monitored, and to other personnel as agreed in the relevant guidelines. 
Negotiate agreement on follow-up required with the person monitored, and document an action plan. 
Prepare reports and take further action if necessary where agreement cannot be reached. 
Identify and include learning and development opportunities related to performance standards as required. 
Use ongoing monitoring to ensure that follow-up occurs in accordance with agreement. 
Gather information related to the performance monitoring process from all stakeholders. 
Review the performance monitoring process and amend if necessary to enhance its validity, reliability, efficiency and fairness. 
Identify and agree upon standards for performance monitoring in consultation with stakeholders. 
Provide agreed standards to the parties directly involved in the performance monitoring process. 
Identify or develop performance monitoring processes and guidelines and provide to the parties directly involved. 
Gather evidence relating to performance from a range of sources. 
Assess performance. 
Discuss and document performance monitoring decisions. 
Provide feedback on the outcome of performance monitoring to the person monitored, and to other personnel as agreed in the relevant guidelines. 
Negotiate agreement on follow-up required with the person monitored, and document an action plan. 
Prepare reports and take further action if necessary where agreement cannot be reached. 
Identify and include learning and development opportunities related to performance standards as required. 
Use ongoing monitoring to ensure that follow-up occurs in accordance with agreement. 
Gather information related to the performance monitoring process from all stakeholders. 
Review the performance monitoring process and amend if necessary to enhance its validity, reliability, efficiency and fairness. 

Forms

Assessment Cover Sheet

PSPGEN037 - Monitor performance and provide feedback
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

PSPGEN037 - Monitor performance and provide feedback

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: