Assessor Resource

PSPGEN056
Facilitate change

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the skills required to facilitate workplace change in public sector environments where role ambiguity and uncertainty often accompany the change process. It includes planning for the introduction of change, dealing with emerging challenges and opportunities and handling ambiguity in the change process.

This unit applies to those working in generalist and specialist roles within the public sector.

The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.

Those undertaking this unit would work independently performing complex tasks in a range of familiar and unfamiliar contexts.

No licensing, legislative or certification requirements apply to unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Plan for the introduction of change

1.1 Research for the introduction of change in order to consider the broader context of the organisation and emerging and future trends in the public sector.

1.2 Develop own knowledge and understanding through advice from and consultation with others.

1.3 Recognise the interconnectedness of people, systems and structures and take into account in planning for change.

1.4 Make plans in consultation with stakeholders.

1.5 Communicate the organisation’s rationale for introducing change.

1.6 Anticipate and facilitate information needs of all stakeholders as part of change management.

2. Deal with emerging challenges and opportunities

2.1 Develop and implement strategies to engage stakeholders in the change process.

2.2 Inform internal and external clients about the change process, possible inconveniences and the benefits intended from the change.

2.3 Identify, monitor and address risk factors affecting change in accordance with the organisation’s risk management plan.

2.4 Demonstrate understanding to people’s individual responses to change and provide a range of support mechanisms in line with specific needs.

2.5 Identify and share learning from the implementation of change with others.

3. Handle ambiguity in the change process

3.1 Identify ambiguity in the change process and communicate the need to work with issues that cannot be resolved immediately to others as part of any change process.

3.2 Develop and implement strategies to assist others to cope with apparent ambiguities.

3.3 Identify, evaluate and negotiate recommendations for improving the techniques to manage change.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

communicating with a diverse range of individuals at different levels in the organisation

problem solving in the context of managing ambiguity and change

giving and receiving feedback, including ‘managing up’

influencing others

coaching and mentoring others in the change process

managing the effects of change in the workplace, including work health and safety issues

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

legislation, policy and procedures relating to public sector workplaces

change management models and tools and the application of these in the workplace

organisational structure and culture

group dynamics

emotional intelligence

This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Plan for the introduction of change

1.1 Research for the introduction of change in order to consider the broader context of the organisation and emerging and future trends in the public sector.

1.2 Develop own knowledge and understanding through advice from and consultation with others.

1.3 Recognise the interconnectedness of people, systems and structures and take into account in planning for change.

1.4 Make plans in consultation with stakeholders.

1.5 Communicate the organisation’s rationale for introducing change.

1.6 Anticipate and facilitate information needs of all stakeholders as part of change management.

2. Deal with emerging challenges and opportunities

2.1 Develop and implement strategies to engage stakeholders in the change process.

2.2 Inform internal and external clients about the change process, possible inconveniences and the benefits intended from the change.

2.3 Identify, monitor and address risk factors affecting change in accordance with the organisation’s risk management plan.

2.4 Demonstrate understanding to people’s individual responses to change and provide a range of support mechanisms in line with specific needs.

2.5 Identify and share learning from the implementation of change with others.

3. Handle ambiguity in the change process

3.1 Identify ambiguity in the change process and communicate the need to work with issues that cannot be resolved immediately to others as part of any change process.

3.2 Develop and implement strategies to assist others to cope with apparent ambiguities.

3.3 Identify, evaluate and negotiate recommendations for improving the techniques to manage change.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

communicating with a diverse range of individuals at different levels in the organisation

problem solving in the context of managing ambiguity and change

giving and receiving feedback, including ‘managing up’

influencing others

coaching and mentoring others in the change process

managing the effects of change in the workplace, including work health and safety issues

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

legislation, policy and procedures relating to public sector workplaces

change management models and tools and the application of these in the workplace

organisational structure and culture

group dynamics

emotional intelligence

This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Research for the introduction of change in order to consider the broader context of the organisation and emerging and future trends in the public sector. 
Develop own knowledge and understanding through advice from and consultation with others. 
Recognise the interconnectedness of people, systems and structures and take into account in planning for change. 
Make plans in consultation with stakeholders. 
Communicate the organisation’s rationale for introducing change. 
Anticipate and facilitate information needs of all stakeholders as part of change management. 
Develop and implement strategies to engage stakeholders in the change process. 
Inform internal and external clients about the change process, possible inconveniences and the benefits intended from the change. 
Identify, monitor and address risk factors affecting change in accordance with the organisation’s risk management plan. 
Demonstrate understanding to people’s individual responses to change and provide a range of support mechanisms in line with specific needs. 
Identify and share learning from the implementation of change with others. 
Identify ambiguity in the change process and communicate the need to work with issues that cannot be resolved immediately to others as part of any change process. 
Develop and implement strategies to assist others to cope with apparent ambiguities. 
Identify, evaluate and negotiate recommendations for improving the techniques to manage change. 
Research for the introduction of change in order to consider the broader context of the organisation and emerging and future trends in the public sector. 
Develop own knowledge and understanding through advice from and consultation with others. 
Recognise the interconnectedness of people, systems and structures and take into account in planning for change. 
Make plans in consultation with stakeholders. 
Communicate the organisation’s rationale for introducing change. 
Anticipate and facilitate information needs of all stakeholders as part of change management. 
Develop and implement strategies to engage stakeholders in the change process. 
Inform internal and external clients about the change process, possible inconveniences and the benefits intended from the change. 
Identify, monitor and address risk factors affecting change in accordance with the organisation’s risk management plan. 
Demonstrate understanding to people’s individual responses to change and provide a range of support mechanisms in line with specific needs. 
Identify and share learning from the implementation of change with others. 
Identify ambiguity in the change process and communicate the need to work with issues that cannot be resolved immediately to others as part of any change process. 
Develop and implement strategies to assist others to cope with apparent ambiguities. 
Identify, evaluate and negotiate recommendations for improving the techniques to manage change. 

Forms

Assessment Cover Sheet

PSPGEN056 - Facilitate change
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

PSPGEN056 - Facilitate change

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: