Assessor Resource
PSPGOV508A
Manage conflict
Assessment tool
Version 1.0
Issue Date: March 2024
Not applicable.
This unit covers the requirements for managing conflict in the workplace. It includes identifying and assessing conflict situations, implementing strategies to resolve conflict and monitoring the situation. It does not include formal negotiation, counselling or conducting mediation.
In practice, managing conflict may overlap with other generalist or specialist public sector work activities such as acting ethically, complying with legislation, providing leadership, facilitating change, negotiating, maintaining workplace safety, coordinating employment relations, etc.
This is one of 4 units of competency in the Working in Government and Human Resource Management Competency Fields that deal with conflict. Related units are:
PSPGOV314A Contribute to conflict management
PSPGOV411A Deal with conflict
PSPHR603B Provide advisory and mediation services
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication
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