List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes | Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section. |
1. Undertake interviews | 1.1 Prepare for interview. 1.2 Discuss and adhere to meeting structures, timeframes and protocols. 1.3 Employ a range of communication strategies and questioning techniques. 1.4 Use problem-solving skills to test and confirm the reliability of the information as it is provided, and review and clarify information to ensure its relevance and sufficiency. 1.5 Communicate outcomes of interactions with interviewees. |
2. Ensure compliance | 2.1 Identify and explain legislation requirements and entitlements. 2.2 Explain consequences of noncompliance. 2.3 Check interviewees’ understanding of compliance requirements and the consequences of noncompliance and clarify any issues as required. 2.4 Refer to more senior staff if interviewees do not accept and comply with legislative requirements. 2.5 Maintain records of interviews. |
Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.
reading complex, formal documents including legislation and guidelines and explaining them to people from diverse backgrounds
gathering and analysing information using communication strategies and questioning techniques
applying workplace safety procedures in the context of government service delivery interviews
identifying and explaining legislation requirements and entitlements using language, materials and support to suit the needs of interviewees
Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.
the range of applicant circumstances and complexity of needs in the context of government service delivery
legal requirements relating to interviewing in a government service delivery context
legislation requirements and entitlements
legislation, policy, procedures and protocols relating to government service delivery, including work health and safety and environment
principles of equal employment opportunity and diversity
This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.
Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.