Assessor Resource

PSPGSD009
Deal with incorrect payments and debts

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the skills required to detect and investigate incorrect payments and debts, and to develop strategies to deal with them. It includes preventing or minimising debt and negotiating repayments.

This unit applies to those working in public sector roles but may be applied to anyone working in a similar organisational context.

The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.

Those undertaking this unit would work autonomously in consultation with others, performing complex tasks in a range of familiar contexts.

No licensing, legislative or certification requirements apply to unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Prevent or minimise debt

1.1 Implement systems and procedures to prevent or minimise the impact of incorrect payments on those in receipt of government benefits, and the organisation.

1.2 Investigate sources of incorrect payments or causes of debt and review processes or procedures.

1.3 Communicate risks and penalties associated with fraud and default, to the team and service recipients, to deter overpayments.

2. Investigate payments and debts

2.1 Identify incorrect payments and recoverable debts and record corrective actions.

2.2 Research legislation to guarantee its correct application to outstanding debts.

2.3 Review service delivery records to identify under- and over-payments.

3. Instigate recovery action

3.1 Confirm personal details and relevant information about recipients’ circumstances and environment.

3.2 Negotiate repayment strategies that are mutually acceptable and meet legislative and policy requirements.

3.3 Monitor repayments to ensure compliance with the strategy and allow early intervention and negotiation on non-compliance.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

applying legislation, regulations and policies relating to payments, benefits, debt recovery and fraud control

applying mathematical techniques for developing payment strategies

communicating with diverse clients including consulting, negotiating, interviewing and dealing with conflict

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

legislation, regulations, policies, procedures and guidelines relating to benefits, payments and debt recovery

recoverable debts

payment strategy options

fraud control principles

equal employment opportunity, equity and diversity principles

public sector legislation including work health and safety and environmental requirements, in the context of dealing with incorrect payments and debts

This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Prevent or minimise debt

1.1 Implement systems and procedures to prevent or minimise the impact of incorrect payments on those in receipt of government benefits, and the organisation.

1.2 Investigate sources of incorrect payments or causes of debt and review processes or procedures.

1.3 Communicate risks and penalties associated with fraud and default, to the team and service recipients, to deter overpayments.

2. Investigate payments and debts

2.1 Identify incorrect payments and recoverable debts and record corrective actions.

2.2 Research legislation to guarantee its correct application to outstanding debts.

2.3 Review service delivery records to identify under- and over-payments.

3. Instigate recovery action

3.1 Confirm personal details and relevant information about recipients’ circumstances and environment.

3.2 Negotiate repayment strategies that are mutually acceptable and meet legislative and policy requirements.

3.3 Monitor repayments to ensure compliance with the strategy and allow early intervention and negotiation on non-compliance.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

applying legislation, regulations and policies relating to payments, benefits, debt recovery and fraud control

applying mathematical techniques for developing payment strategies

communicating with diverse clients including consulting, negotiating, interviewing and dealing with conflict

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

legislation, regulations, policies, procedures and guidelines relating to benefits, payments and debt recovery

recoverable debts

payment strategy options

fraud control principles

equal employment opportunity, equity and diversity principles

public sector legislation including work health and safety and environmental requirements, in the context of dealing with incorrect payments and debts

This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Implement systems and procedures to prevent or minimise the impact of incorrect payments on those in receipt of government benefits, and the organisation. 
Investigate sources of incorrect payments or causes of debt and review processes or procedures. 
Communicate risks and penalties associated with fraud and default, to the team and service recipients, to deter overpayments. 
Identify incorrect payments and recoverable debts and record corrective actions. 
Research legislation to guarantee its correct application to outstanding debts. 
Review service delivery records to identify under- and over-payments. 
Confirm personal details and relevant information about recipients’ circumstances and environment. 
Negotiate repayment strategies that are mutually acceptable and meet legislative and policy requirements. 
Monitor repayments to ensure compliance with the strategy and allow early intervention and negotiation on non-compliance. 
Implement systems and procedures to prevent or minimise the impact of incorrect payments on those in receipt of government benefits, and the organisation. 
Investigate sources of incorrect payments or causes of debt and review processes or procedures. 
Communicate risks and penalties associated with fraud and default, to the team and service recipients, to deter overpayments. 
Identify incorrect payments and recoverable debts and record corrective actions. 
Research legislation to guarantee its correct application to outstanding debts. 
Review service delivery records to identify under- and over-payments. 
Confirm personal details and relevant information about recipients’ circumstances and environment. 
Negotiate repayment strategies that are mutually acceptable and meet legislative and policy requirements. 
Monitor repayments to ensure compliance with the strategy and allow early intervention and negotiation on non-compliance. 

Forms

Assessment Cover Sheet

PSPGSD009 - Deal with incorrect payments and debts
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

PSPGSD009 - Deal with incorrect payments and debts

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: