List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
Elements describe the essential outcomes
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.
1. Prevent or minimise debt
1.1 Implement systems and procedures to prevent or minimise the impact of incorrect payments on those in receipt of government benefits, and the organisation.
1.2 Investigate sources of incorrect payments or causes of debt and review processes or procedures.
1.3 Communicate risks and penalties associated with fraud and default, to the team and service recipients, to deter overpayments.
2. Investigate payments and debts
2.1 Identify incorrect payments and recoverable debts and record corrective actions.
2.2 Research legislation to guarantee its correct application to outstanding debts.
2.3 Review service delivery records to identify under- and over-payments.
3. Instigate recovery action
3.1 Confirm personal details and relevant information about recipientsâ€™ circumstances and environment.
3.2 Negotiate repayment strategies that are mutually acceptable and meet legislative and policy requirements.
3.3 Monitor repayments to ensure compliance with the strategy and allow early intervention and negotiation on non-compliance.
Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.
applying legislation, regulations and policies relating to payments, benefits, debt recovery and fraud control
applying mathematical techniques for developing payment strategies
communicating with diverse clients including consulting, negotiating, interviewing and dealing with conflict
Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.
legislation, regulations, policies, procedures and guidelines relating to benefits, payments and debt recovery
payment strategy options
fraud control principles
equal employment opportunity, equity and diversity principles
public sector legislation including work health and safety and environmental requirements, in the context of dealing with incorrect payments and debts
This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.
Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.