List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes | Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section. |
1. Identify employee support needs | 1.1 Consult with key stakeholders to identify support needs. 1.2 Analyse organisational information to identify trends that may be addressed through employee support services. 1.3 Prioritise employee support needs. |
2. Coordinate employee support | 2.1 Provide employee support to meet the specific present and future needs of individuals, occupational groups and the organisation. 2.2 Base support services on good practice models and contemporary theories and practices and integrate with other key human resource services. 2.3 Use the principles of natural justice, equity and fairness as the basis for determining access to employee support. 2.4 Promote the availability of employment support within the organisation, and provide advice on employee eligibility. 2.5 Develop and implement systems to monitor the effectiveness of employment support in consultation with managers. |
Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.
explaining ideas to different audiences
interpreting and explaining formal documents and assisting others to apply them in the workplace
preparing written advice and reports requiring reasoning and precision of expression
Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.
human resource policies and practices relating to employee support
concept of employee welfare, employee wellbeing, employee rehabilitation and work health and safety
importance of psychological and physical fitness
range of workrelated illnesses
stress and its impact on individual and organisational effectiveness
range of assistance and support programs
responsibilities of organisations in supporting employees
role of external agencies in supporting employees
privacy legislation and its application
jurisdictional legislation applying to human resources including work health and safety and environment
national and/or international models of good practice in employee support
This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.
Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.