Assessor Resource

PSPINM013
Maintain and monitor service standards

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the skills required to maintain high-quality rehabilitation and injury management service and standards. It includes monitoring standards, improving service delivery, and developing and maintaining professional competence in injury management.

This unit applies to those working as house rehabilitation coordinators, with relevant professional background.

The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.

Those undertaking this unit would work independently while performing routine tasks in a range of familiar contexts.

No licensing, legislative or certification requirements apply to unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Monitor standards and improve service delivery

1.1 Monitor documentation, processes and practices.

1.2 Monitor service and standards and identify ways in which planning and operations could be improved using organisation’s systems and technologies.

1.3 Implement continuous improvement techniques to strengthen the standards.

1.4 Document work performance and use the information to identify opportunities for improvement to systems and processes.

1.5 Manage records, reports and recommendations for improvement.

1.6 Set, monitor and review service benchmarks.

2. Maintain and further develop professional competence in injury management

2.1 Maintain a knowledge of industry trends/changes and legislative updates.

2.2 Use feedback from clients and colleagues to identify and develop ways to improve personal competence.

2.3 Select and use professional development opportunities suited to personal learning style.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

applying legislation, regulations and policies relating to maintenance of rehabilitation injury management service and standards

using communication with diverse stakeholders including interviewing, gathering feedback

updating knowledge and skills through both formal and informal means

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

public sector legislation including work health and safety and environment, regulations, policies, procedures and guidelines relating to injury management

privacy legislation

procedures to ensure confidentiality and security of information

public sector management Acts

industry standards for rehabilitation

continuous improvement principles

professional development and its relationship to quality service delivery

This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Monitor standards and improve service delivery

1.1 Monitor documentation, processes and practices.

1.2 Monitor service and standards and identify ways in which planning and operations could be improved using organisation’s systems and technologies.

1.3 Implement continuous improvement techniques to strengthen the standards.

1.4 Document work performance and use the information to identify opportunities for improvement to systems and processes.

1.5 Manage records, reports and recommendations for improvement.

1.6 Set, monitor and review service benchmarks.

2. Maintain and further develop professional competence in injury management

2.1 Maintain a knowledge of industry trends/changes and legislative updates.

2.2 Use feedback from clients and colleagues to identify and develop ways to improve personal competence.

2.3 Select and use professional development opportunities suited to personal learning style.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

applying legislation, regulations and policies relating to maintenance of rehabilitation injury management service and standards

using communication with diverse stakeholders including interviewing, gathering feedback

updating knowledge and skills through both formal and informal means

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

public sector legislation including work health and safety and environment, regulations, policies, procedures and guidelines relating to injury management

privacy legislation

procedures to ensure confidentiality and security of information

public sector management Acts

industry standards for rehabilitation

continuous improvement principles

professional development and its relationship to quality service delivery

This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Monitor documentation, processes and practices. 
Monitor service and standards and identify ways in which planning and operations could be improved using organisation’s systems and technologies. 
Implement continuous improvement techniques to strengthen the standards. 
Document work performance and use the information to identify opportunities for improvement to systems and processes. 
Manage records, reports and recommendations for improvement. 
Set, monitor and review service benchmarks. 
Maintain a knowledge of industry trends/changes and legislative updates. 
Use feedback from clients and colleagues to identify and develop ways to improve personal competence. 
Select and use professional development opportunities suited to personal learning style. 
Monitor documentation, processes and practices. 
Monitor service and standards and identify ways in which planning and operations could be improved using organisation’s systems and technologies. 
Implement continuous improvement techniques to strengthen the standards. 
Document work performance and use the information to identify opportunities for improvement to systems and processes. 
Manage records, reports and recommendations for improvement. 
Set, monitor and review service benchmarks. 
Maintain a knowledge of industry trends/changes and legislative updates. 
Use feedback from clients and colleagues to identify and develop ways to improve personal competence. 
Select and use professional development opportunities suited to personal learning style. 

Forms

Assessment Cover Sheet

PSPINM013 - Maintain and monitor service standards
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

PSPINM013 - Maintain and monitor service standards

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: