Assessor Resource

PSPLND011
Handle compensation claims

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the skills required to determine eligibility of compensation claims. It includes responding to and settling claims by analysing legislation and applying it to the received claims.

This unit applies to those working in administration roles processing compensation claims.

The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.

Those undertaking this unit would work independently while performing complex tasks within a range of familiar contexts.

No licensing, legislative or certification requirements apply to unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Respond to claims for compensation

1.1 Assess and respond to claims within statutory timeframes.

1.2 Serve compensation claims in the required format within the specified time period.

1.3 Determine whether a claimant is entitled to compensation.

2. Determine compensation

2.1 Determine settlement terms.

2.2 Seek advice as necessary to deal with any non-routine aspects of claims.

2.3 Negotiate agreement with the claimant.

2.4 Prepare and process an action through court or compensation court if agreement cannot be reached.

2.5 Prepare settlement documents in accordance with the compensation determination containing information that is technically correct.

3. Settle compensation

3.1 Pay compensation, once a settlement is reached, within the required timeframe in accordance with agreements or court determination.

3.2 Obtain settlement release from client and/or third party, as applicable.

3.3 Store, maintain and secure records of finalised compensation claims.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

interpreting and applying legislation relating to Crown/State land administration and compensation

communicating with diverse stakeholders including effective negotiation

generating documentation to organisational standards

writing reports requiring formality of language and structure

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

public sector legislation, including work health and safety and environment, policies and procedures relating to Crown/State land administration and compensation

organisational processes and protocols relating to the handling of compensation claims

court procedures

This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Respond to claims for compensation

1.1 Assess and respond to claims within statutory timeframes.

1.2 Serve compensation claims in the required format within the specified time period.

1.3 Determine whether a claimant is entitled to compensation.

2. Determine compensation

2.1 Determine settlement terms.

2.2 Seek advice as necessary to deal with any non-routine aspects of claims.

2.3 Negotiate agreement with the claimant.

2.4 Prepare and process an action through court or compensation court if agreement cannot be reached.

2.5 Prepare settlement documents in accordance with the compensation determination containing information that is technically correct.

3. Settle compensation

3.1 Pay compensation, once a settlement is reached, within the required timeframe in accordance with agreements or court determination.

3.2 Obtain settlement release from client and/or third party, as applicable.

3.3 Store, maintain and secure records of finalised compensation claims.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

interpreting and applying legislation relating to Crown/State land administration and compensation

communicating with diverse stakeholders including effective negotiation

generating documentation to organisational standards

writing reports requiring formality of language and structure

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

public sector legislation, including work health and safety and environment, policies and procedures relating to Crown/State land administration and compensation

organisational processes and protocols relating to the handling of compensation claims

court procedures

This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Assess and respond to claims within statutory timeframes. 
Serve compensation claims in the required format within the specified time period. 
Determine whether a claimant is entitled to compensation. 
Determine settlement terms. 
Seek advice as necessary to deal with any non-routine aspects of claims. 
Negotiate agreement with the claimant. 
Prepare and process an action through court or compensation court if agreement cannot be reached. 
Prepare settlement documents in accordance with the compensation determination containing information that is technically correct. 
Pay compensation, once a settlement is reached, within the required timeframe in accordance with agreements or court determination. 
Obtain settlement release from client and/or third party, as applicable. 
Store, maintain and secure records of finalised compensation claims. 
Assess and respond to claims within statutory timeframes. 
Serve compensation claims in the required format within the specified time period. 
Determine whether a claimant is entitled to compensation. 
Determine settlement terms. 
Seek advice as necessary to deal with any non-routine aspects of claims. 
Negotiate agreement with the claimant. 
Prepare and process an action through court or compensation court if agreement cannot be reached. 
Prepare settlement documents in accordance with the compensation determination containing information that is technically correct. 
Pay compensation, once a settlement is reached, within the required timeframe in accordance with agreements or court determination. 
Obtain settlement release from client and/or third party, as applicable. 
Store, maintain and secure records of finalised compensation claims. 

Forms

Assessment Cover Sheet

PSPLND011 - Handle compensation claims
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

PSPLND011 - Handle compensation claims

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: