Assessor Resource

PSPMGT013
Provide strategic direction

Assessment tool

Version 1.0
Issue Date: March 2024


This unit describes the skills required to provide strategic direction within the organisation. It includes analysing factors in the operating environment, developing and coordinating a strategy for determining strategic priorities, and formulating and communicating strategic priorities.

This unit applies to those working in roles involved in the strategic direction of the organisation.

The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.

Those undertaking this unit would work independently, performing sophisticated tasks in a range of familiar contexts.

No licensing, legislative or certification requirements apply to unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Analyse factors in the operating environment

1.1 Analyse the organisation’s purpose and direction within the overall government strategy, and its integration with other government service providers, with a view to determining key factors and issues.

1.2 Analyse the organisation’s culture, values and strategic priorities with a view to determining key factors and issues.

1.3 Monitor and analyse internal and external factors likely to impact upon the organisation.

1.4 Explore best practice models related to the nature of the organisation’s core business.

1.5 Identify and analyse client needs and preferences.

1.6 Identify and analyse legislation and organisational policies and practices that may impact upon organisation’s operations.

2. Develop and coordinate a strategy for determining strategic priorities

2.1 Consult with key stakeholders.

2.2 Find constructive solutions where stakeholders are in conflict.

2.3 Use analysis and evaluation of information gained from a variety of sources, to identify strategic options for prioritisation.

2.4 Undertake benchmarking with other organisations or best practice standards to inform development of strategic priorities.

2.5 Consider priorities of other government service providers to ensure duplication will be avoided and services integrated for the benefit of clients.

3. Formulate and communicate strategic priorities

3.1 Develop strategic priorities that support overall government strategy.

3.2 Develop strategic priorities that embody the organisation’s values, beliefs and philosophy.

3.3 Use strategic priorities to draw together and reflect the suggestions and interests of stakeholders.

3.4 Develop strategic priorities that embody a shared vision for the future and set out objectives that encourage staff to be creative and innovative in their approach to attaining objectives.

3.5 Communicate strategic priorities to stakeholders.

3.6 Monitor implementation to ensure strategic priorities are addressed through related business unit and individual objectives.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

delegating work to others

counselling and resolving conflict in teams

using team building strategies

using facilitation, negotiation and consultation requiring exchanges of complex oral information

using consensual decision making skills

keeping check of emotions when challenges arise, maintaining composure, perceiving the emotional motivators that drive individuals and groups in the workplace and engaging those motivators, where appropriate, to optimise organisational performance

explaining complex ideas to different audiences

interpreting and explaining complex, formal documents and assisting others to apply them in the workplace

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

organisational goals, policies and procedures

the relationship between effective human resource functions and the attainment of business unit objectives

human resource policies and practices

environmental and sustainability practices

emotional intelligence principles and strategies

group processes and facilitation techniques

team building strategies

the organisation’s career and human resource development strategies, programs and plans

conflict resolution strategies

jurisdictional legislation applicable to management and human resource management functions

This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Analyse factors in the operating environment

1.1 Analyse the organisation’s purpose and direction within the overall government strategy, and its integration with other government service providers, with a view to determining key factors and issues.

1.2 Analyse the organisation’s culture, values and strategic priorities with a view to determining key factors and issues.

1.3 Monitor and analyse internal and external factors likely to impact upon the organisation.

1.4 Explore best practice models related to the nature of the organisation’s core business.

1.5 Identify and analyse client needs and preferences.

1.6 Identify and analyse legislation and organisational policies and practices that may impact upon organisation’s operations.

2. Develop and coordinate a strategy for determining strategic priorities

2.1 Consult with key stakeholders.

2.2 Find constructive solutions where stakeholders are in conflict.

2.3 Use analysis and evaluation of information gained from a variety of sources, to identify strategic options for prioritisation.

2.4 Undertake benchmarking with other organisations or best practice standards to inform development of strategic priorities.

2.5 Consider priorities of other government service providers to ensure duplication will be avoided and services integrated for the benefit of clients.

3. Formulate and communicate strategic priorities

3.1 Develop strategic priorities that support overall government strategy.

3.2 Develop strategic priorities that embody the organisation’s values, beliefs and philosophy.

3.3 Use strategic priorities to draw together and reflect the suggestions and interests of stakeholders.

3.4 Develop strategic priorities that embody a shared vision for the future and set out objectives that encourage staff to be creative and innovative in their approach to attaining objectives.

3.5 Communicate strategic priorities to stakeholders.

3.6 Monitor implementation to ensure strategic priorities are addressed through related business unit and individual objectives.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

delegating work to others

counselling and resolving conflict in teams

using team building strategies

using facilitation, negotiation and consultation requiring exchanges of complex oral information

using consensual decision making skills

keeping check of emotions when challenges arise, maintaining composure, perceiving the emotional motivators that drive individuals and groups in the workplace and engaging those motivators, where appropriate, to optimise organisational performance

explaining complex ideas to different audiences

interpreting and explaining complex, formal documents and assisting others to apply them in the workplace

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

organisational goals, policies and procedures

the relationship between effective human resource functions and the attainment of business unit objectives

human resource policies and practices

environmental and sustainability practices

emotional intelligence principles and strategies

group processes and facilitation techniques

team building strategies

the organisation’s career and human resource development strategies, programs and plans

conflict resolution strategies

jurisdictional legislation applicable to management and human resource management functions

This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Analyse the organisation’s purpose and direction within the overall government strategy, and its integration with other government service providers, with a view to determining key factors and issues. 
Analyse the organisation’s culture, values and strategic priorities with a view to determining key factors and issues. 
Monitor and analyse internal and external factors likely to impact upon the organisation. 
Explore best practice models related to the nature of the organisation’s core business. 
Identify and analyse client needs and preferences. 
Identify and analyse legislation and organisational policies and practices that may impact upon organisation’s operations. 
Consult with key stakeholders. 
Find constructive solutions where stakeholders are in conflict. 
Use analysis and evaluation of information gained from a variety of sources, to identify strategic options for prioritisation. 
Undertake benchmarking with other organisations or best practice standards to inform development of strategic priorities. 
Consider priorities of other government service providers to ensure duplication will be avoided and services integrated for the benefit of clients. 
Develop strategic priorities that support overall government strategy. 
Develop strategic priorities that embody the organisation’s values, beliefs and philosophy. 
Use strategic priorities to draw together and reflect the suggestions and interests of stakeholders. 
Develop strategic priorities that embody a shared vision for the future and set out objectives that encourage staff to be creative and innovative in their approach to attaining objectives. 
Communicate strategic priorities to stakeholders. 
Monitor implementation to ensure strategic priorities are addressed through related business unit and individual objectives. 
Analyse the organisation’s purpose and direction within the overall government strategy, and its integration with other government service providers, with a view to determining key factors and issues. 
Analyse the organisation’s culture, values and strategic priorities with a view to determining key factors and issues. 
Monitor and analyse internal and external factors likely to impact upon the organisation. 
Explore best practice models related to the nature of the organisation’s core business. 
Identify and analyse client needs and preferences. 
Identify and analyse legislation and organisational policies and practices that may impact upon organisation’s operations. 
Consult with key stakeholders. 
Find constructive solutions where stakeholders are in conflict. 
Use analysis and evaluation of information gained from a variety of sources, to identify strategic options for prioritisation. 
Undertake benchmarking with other organisations or best practice standards to inform development of strategic priorities. 
Consider priorities of other government service providers to ensure duplication will be avoided and services integrated for the benefit of clients. 
Develop strategic priorities that support overall government strategy. 
Develop strategic priorities that embody the organisation’s values, beliefs and philosophy. 
Use strategic priorities to draw together and reflect the suggestions and interests of stakeholders. 
Develop strategic priorities that embody a shared vision for the future and set out objectives that encourage staff to be creative and innovative in their approach to attaining objectives. 
Communicate strategic priorities to stakeholders. 
Monitor implementation to ensure strategic priorities are addressed through related business unit and individual objectives. 

Forms

Assessment Cover Sheet

PSPMGT013 - Provide strategic direction
Assessment task 1: [title]

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I declare that the assessment tasks submitted for this unit are my own work.

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Result: Competent Not yet competent

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Assessment Record Sheet

PSPMGT013 - Provide strategic direction

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Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

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Overall assessment result: Competent Not yet competent

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