Assessor Resource

PSPMNGT614A
Facilitate knowledge management

Assessment tool

Version 1.0
Issue Date: March 2024


Not applicable.

This unit covers management of knowledge and information in the business unit to improve productivity and organisational efficiency, promote innovation and meet business unit goals. It includes establishing the organisational context for knowledge management, developing capability, facilitating knowledge management, and integrating aspects of knowledge management with information/records management.

In practice, facilitation of knowledge management may overlap with other generalist or specialist public sector work activities such as acting ethically, complying with legislation, applying government systems, managing change, managing diversity, facilitating workforce effectiveness, etc.

Related units in the Information competency theme in the Working in Government Competency field are:

PSPGOV206B Handle workplace information

PSPGOV307B Organise workplace information

PSPGOV406B Gather and analyse information

PSPGOV504B Undertake research and analysis

This is a new unit of competency, added to the Management Competency field of the Training Package in 2004.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable.


Employability Skills

This unit contains employability skills.




Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole. It must be read in conjunction with the Unit descriptor, Performance Criteria, the Range Statement and the Assessment Guidelines for the Public Sector Training Package.

Units to be assessed together

Pre-requisite unitsthat must be achieved prior to this unit:Nil

Co-requisite unitsthat must be assessed with this unit:Nil

Co-assessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include, but are not limited to:

PSPETHC601B Maintain and enhance confidence in public service

PSPGOV601B Apply government systems

PSPGOV602B Establish and maintain strategic networks

PSPLEGN601B Manage compliance with legislation in the public sector

PSPMNGT615A Influence workforce effectiveness

PSPMNGT602B Manage resources

PSPMNGT604B Manage change

PSPMNGT605B Manage diversity

PSPMNGT608B Manage risk

Overview of evidence requirements

In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:

the knowledge requirements of this unit

the skill requirements of this unit

application of the Employability Skills as they relate to this unit (see Employability Summaries in Qualifications Framework)

management of knowledge and information in a range of (3 or more) contexts (or occasions, over time)

Resources required to carry out assessment

These resources include:

legislation, policy, procedures and protocols relating to knowledge management and information management

current theory and practice in knowledge management

Australian Standard AS 5037(Int)-2003 Knowledge management

case studies and workplace scenarios to capture the range of situations likely to be encountered when managing knowledge and information

Where and how to assess evidence

Valid assessment of this unit requires:

an environment that closely resembles normal work practice and replicates the range of conditions likely to be encountered when managing knowledge and information, including coping with difficulties, irregularities and breakdowns in routine

management of knowledge and information in a range of (3 or more) contexts (or occasions, over time)

Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:

people with disabilities

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people

women

young people

older people

people in rural and remote locations

Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of:

case studies

portfolios

projects

questioning

scenarios

authenticated evidence from the workplace and/or training courses

For consistency of assessment

Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This section describes the essential skills and knowledge and their level, required for this unit.

Skill requirements

Look for evidence that confirms skills in:

applying legislation, regulations and policies relating to knowledge management and information management

showing leadership and taking risks in the context of knowledge management

applying organisation and resource management techniques and methods

building strong and trusting networks

facilitating groups and learning

communicating with a diverse range of stakeholders to build knowledge management capacity

responding to diversity, including gender and disability

applying procedures relating to occupational health and safety and environment in the context of knowledge and information management

Knowledge requirements

Look for evidence that confirms knowledge and understanding of:

legislation, regulations, policies, procedures and guidelines relating to knowledge management and information management, such as privacy, freedom of information

principles of knowledge management

Australian Standard AS 5037(Int)-2003 Knowledge management

tools and techniques related to introduction of knowledge management initiatives

intersection of knowledge management with other disciplines, such as organisational learning, information management/technology, human resources management, communications

cultural aspects of knowledge and knowledge management

equal employment opportunity, equity and diversity principles

public sector legislation such as occupational health and safety and environment in the context of knowledge and information management

The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in italics in the Performance Criteria is explained here.

Knowledge is

a body of understanding and skills that is constructed by people

increased through interaction with information (typically from other people)

tacit - residing in the mind and may include aspects of culture or 'ways of doing things'

explicit - when recorded as information in a document, image, film clip or some other medium AS 5037(Int)-2003

also sometimes identified as 'expert' knowledge, or 'entrepreneurial' knowledge

affected by experience

Knowledge management is

a multi-disciplined approach to achieving organisational objectives by making best use of knowledge

involves the design, review and implementation of both social and technological processes to improve the application of knowledge in the collective interest of stakeholders AS 5037(Int)-2003

The organisation's current position in relation to knowledge management may include

low literacy in knowledge management and no trust or networks developed (new organisation)

low literacy in knowledge management but well-networked staff (existing organisation)

high literacy in knowledge management but no trust or networks developed (new organisation)

high literacy in knowledge management and well-networked staff (existing organisation)

Strengths and weaknesses may relate to

people

process

technology

content

Stakeholders may include

all those individuals and groups both inside and outside the organisation that have some direct interest in the organisation's behaviour, actions, products and services, including:

boards of management

clients

community organisations

contractors

employees at all levels of the organisation

government

Ministers

other public sector organisations

service providers

suppliers

the public

union and association representatives

volunteers

Knowledge management goals may include

new knowledge creation

improving knowledge utilisation

developing a community of practice in knowledge management with strong social networks

Benefits of knowledge management may include

improved decision making

improved performance

improved productivity and organisational efficiency

retaining corporate knowledge and organisational learning

improving networking, trust and morale

increased innovation

increased motivation

Knowledge management initiatives may include

development of knowledge management policy/strategy

knowledge management projects

mentoring in knowledge management

electronic collaboration

tools and approaches to remedy weaknesses in knowledge management or build on strengths

Methods for creating, discovering and acquiring knowledge may include

meetings to foster innovation

employing staff or consultants with knowledge/skills not currently in the organisation for the purpose of knowledge transfer

research outside the organisation

through publications

analysis of existing and archived information

auditing/mapping of information

consulting staff in similar organisations

Methods and systems for capturing and storing knowledge may include

traditional information management systems, such as:

files

books

journals

documentation and archives

intranets

portals

web sites

databases

electronic documents

ways of making tacit knowledge visible and available (without making it explicit and storing as above), such as advertising available expertise, providing help desk facilities

capturing learning from past activities

openness to change

drive for continual improvement

Legislation, policy and procedures may include

State/Territory and Commonwealth legislation, regulations and guidelines relating to knowledge management and information management, such as privacy, freedom of information, confidentiality, security, etc

public sector management acts

codes of ethics

codes of conduct

public sector standards, such as fraud control, security management, risk control

disaster recovery

Methods and systems for presenting, distributing and sharing knowledge may include

information management systems

intranets

files

databases

work processes where explicit knowledge is formally distributed

face-to-face meetings

providing leadership to encourage risk taking

development of trusted social networks for knowledge exchange

Activities for revising and disposing of knowledge may include

processes to authenticate and update knowledge

processes to ensure that out-of-date or incorrect knowledge (especially tacit knowledge) is not used

processes for destruction of explicit knowledge that follow records management standards for destruction of records and public sector/legal requirements

Information is

data in a context to which meaning has been attributed AS 5037(Int)-2003

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
The organisation's history, culture, functions, strategic direction, performance and knowledge resources are identified 
Organisational strategies and goals that may be assisted by the development of organisational capability in knowledge management are identified 
The current knowledge management position of the organisation is assessed and the strengths and weaknesses of its knowledge resources and activities are determined 
Consultation with stakeholders is undertaken to raise knowledge and awareness of knowledge management and to establish knowledge management goals for the business unit and/or the organisation 
The cultural aspects of knowledge and knowledge management are identified and explored in the context of the organisational environment 
The benefits of knowledge management are identified and promoted to build an environment where these benefits may be realised 
Knowledge management initiatives are developed and aligned with the overall organisational strategy and contribute to business unit goals 
Initiatives are developed to build long-term capability in knowledge management and a culture of sharing knowledge and creating new knowledge in the organisation 
Knowledge management initiatives are focused on the management and use of tacit knowledge in the business unit and creating new knowledge, as well as the capture and sharing of explicit knowledge 
Management and stakeholder support is built throughout knowledge management initiatives to ensure immediate successes are transformed into ongoing benefits 
Strategies are implemented to facilitate the development of strong and trusting culturally diverse networks where knowledge can be created and shared 
Methods for creating, discovering and acquiring knowledge are facilitated in the business unit 
Methods andsystems for capturing and storing knowledge are promoted in accordance with legislation, policy and procedures 
Methods and systems for presenting, distributing and sharing knowledge are promoted 
Activities for revising and disposing of knowledge are facilitated in accordance with legislation, policy and procedures 
Processes for the management of explicit knowledge are integrated with the organisation's information management processes/systems to ensure efficiency and to provide wide access to explicit knowledge 
Explicit knowledge is recorded and stored in accordance with organisational and public sector standards for information/records management 
Structuring, maintaining and linking of explicit knowledge to related organisational information is facilitated in accordance with organisational requirements 
Knowledge and information are managed to improve their integration and use to meet business unit goals 

Forms

Assessment Cover Sheet

PSPMNGT614A - Facilitate knowledge management
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

PSPMNGT614A - Facilitate knowledge management

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: