Assessor Resource

PSPPCM008
Manage contract performance

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the skills required to implement strategies that ensure effective contract performance. It includes managing the business relationship, performance of the contract, and contract issues; and implementing a communication strategy.

This unit applies to those working in roles involved in procurement contract maintenance.

The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.

Those undertaking this unit would work independently seeking advice as required, performing complex tasks in a range of familiar and unfamiliar contexts.

No licensing, legislative or certification requirements apply to unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Manage the business relationship

1.1 Manage probity.

1.2 Meet obligations to the contractor.

1.3 Record consideration of conflicts of interest and their resolution.

1.4 Manage business relationship with contractor in the public interest through formal and informal mechanisms.

2. Manage performance of the contract

2.1 Implement start-up or transition arrangements.

2.2 Monitor and update contract management plan for effectiveness regularly.

2.3 Monitor performance of contract against key performance indicators and track milestones to ensure obligations under the agreement are being met.

2.4 Manage e-procurement, financial and other resources.

2.5 Identify and manage emerging and potential risks.

3. Manage contract issues

3.1 Manage contract variations.

3.2 Identify early signs of under-performance, and take action to improve performance.

3.3 Investigate and resolve or refer disputes and complaints.

3.4 Conduct negotiation of contract issues.

3.5 Address and resolve or refer conflict.

3.6 Deal with non-compliance with codes of conduct, codes of practice and standards of behaviour.

4. Implement communication and information strategy

4.1 Maintain communication on the performance of the contract with all stakeholders.

4.2 Carry out management reporting.

4.3 Maintain contract information for organisational purposes.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

networking with contractors and stakeholders

reading and applying complex documents, including contracts, legislation and guidelines

writing management reports and keeping records of meetings, liaison, notes and follow-up actions

building effective working relationships with contractors and stakeholders

modelling effective team management approaches

referring issues to the correct person

resolving disputes, conflict and complaints

making judgements about when to refer disputes, conflict and complaints to others

applying understanding of supplier issues/supply chain management in the context of contract management

managing contract documentation

planning and organising contract meetings, reports and reviews

maintaining currency of best practice examples in procurement practice and relevant procurement legislation, policies and procedures

use electronic procurement templates

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

Commonwealth, state or territory, and local government legislation, policies, practices and guidelines relating to contract management, including environmental purchasing and corporate social responsibility guidance

organisational procurement policies, practices and approval processes

contract management for diverse contractual situations

privacy and confidentiality issues

codes of conduct, codes of practice and standards of individual behaviour relating to management of contracts and relationships with contractors

financial and accounting issues relevant to the contract

legal aspects of negotiation

aspects of law of contracts, trade practices law and commercial law relevant to the management of contracts relating to complex procurement

This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Manage the business relationship

1.1 Manage probity.

1.2 Meet obligations to the contractor.

1.3 Record consideration of conflicts of interest and their resolution.

1.4 Manage business relationship with contractor in the public interest through formal and informal mechanisms.

2. Manage performance of the contract

2.1 Implement start-up or transition arrangements.

2.2 Monitor and update contract management plan for effectiveness regularly.

2.3 Monitor performance of contract against key performance indicators and track milestones to ensure obligations under the agreement are being met.

2.4 Manage e-procurement, financial and other resources.

2.5 Identify and manage emerging and potential risks.

3. Manage contract issues

3.1 Manage contract variations.

3.2 Identify early signs of under-performance, and take action to improve performance.

3.3 Investigate and resolve or refer disputes and complaints.

3.4 Conduct negotiation of contract issues.

3.5 Address and resolve or refer conflict.

3.6 Deal with non-compliance with codes of conduct, codes of practice and standards of behaviour.

4. Implement communication and information strategy

4.1 Maintain communication on the performance of the contract with all stakeholders.

4.2 Carry out management reporting.

4.3 Maintain contract information for organisational purposes.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

networking with contractors and stakeholders

reading and applying complex documents, including contracts, legislation and guidelines

writing management reports and keeping records of meetings, liaison, notes and follow-up actions

building effective working relationships with contractors and stakeholders

modelling effective team management approaches

referring issues to the correct person

resolving disputes, conflict and complaints

making judgements about when to refer disputes, conflict and complaints to others

applying understanding of supplier issues/supply chain management in the context of contract management

managing contract documentation

planning and organising contract meetings, reports and reviews

maintaining currency of best practice examples in procurement practice and relevant procurement legislation, policies and procedures

use electronic procurement templates

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

Commonwealth, state or territory, and local government legislation, policies, practices and guidelines relating to contract management, including environmental purchasing and corporate social responsibility guidance

organisational procurement policies, practices and approval processes

contract management for diverse contractual situations

privacy and confidentiality issues

codes of conduct, codes of practice and standards of individual behaviour relating to management of contracts and relationships with contractors

financial and accounting issues relevant to the contract

legal aspects of negotiation

aspects of law of contracts, trade practices law and commercial law relevant to the management of contracts relating to complex procurement

This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Manage probity. 
Meet obligations to the contractor. 
Record consideration of conflicts of interest and their resolution. 
Manage business relationship with contractor in the public interest through formal and informal mechanisms. 
Implement start-up or transition arrangements. 
Monitor and update contract management plan for effectiveness regularly. 
Monitor performance of contract against key performance indicators and track milestones to ensure obligations under the agreement are being met. 
Manage e-procurement, financial and other resources. 
Identify and manage emerging and potential risks. 
Manage contract variations. 
Identify early signs of under-performance, and take action to improve performance. 
Investigate and resolve or refer disputes and complaints. 
Conduct negotiation of contract issues. 
Address and resolve or refer conflict. 
Deal with non-compliance with codes of conduct, codes of practice and standards of behaviour. 
Maintain communication on the performance of the contract with all stakeholders. 
Carry out management reporting. 
Maintain contract information for organisational purposes. 
Manage probity. 
Meet obligations to the contractor. 
Record consideration of conflicts of interest and their resolution. 
Manage business relationship with contractor in the public interest through formal and informal mechanisms. 
Implement start-up or transition arrangements. 
Monitor and update contract management plan for effectiveness regularly. 
Monitor performance of contract against key performance indicators and track milestones to ensure obligations under the agreement are being met. 
Manage e-procurement, financial and other resources. 
Identify and manage emerging and potential risks. 
Manage contract variations. 
Identify early signs of under-performance, and take action to improve performance. 
Investigate and resolve or refer disputes and complaints. 
Conduct negotiation of contract issues. 
Address and resolve or refer conflict. 
Deal with non-compliance with codes of conduct, codes of practice and standards of behaviour. 
Maintain communication on the performance of the contract with all stakeholders. 
Carry out management reporting. 
Maintain contract information for organisational purposes. 

Forms

Assessment Cover Sheet

PSPPCM008 - Manage contract performance
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

PSPPCM008 - Manage contract performance

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: