List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes | Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section. |
1. Advise and assist clients to comply with legislation or standards | 1.1 Confirm client needs, expectations, attitudes and current level of knowledge. 1.2 Identify and manage risks related to possible confrontations. 1.3 Provide advice to client's that is current, prompt and meets the specific needs of clients in its range, depth and form of presentation. 1.4 Seek feedback on clients' levels of understanding and use additional information or explanation to clarify issues if required. 1.5 Provide information to promote the benefits of compliance and the consequences of non-compliance. 1.6 Advise clients of processes and timelines when interpretation and/or advice from others is needed for complex matters. |
2. Implement communication strategies to improve compliance | 2.1 Tailor communication strategies to the audience and the context. 2.2 Apply presentation standards in accordance with the needs of clients. 2.3 Highlight community rights and responsibilities and avenues for public redress under legislation or standards, when applicable. 2.4 Use conflict resolution techniques if necessary and protect the safety of self and others. 2.5 Adjust content and presentation of communication strategies in response to feedback gathered from a range of clients. |
Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.
providing advice and discussion involving exchanges of sometimes complex oral information
delivering presentations tailored to the needs of people from diverse backgrounds
reading and explaining complex and formal documents, including their application to clients' situations
using active listening and questioning strategies to clarify understanding
using information technology to access relevant legislation and guidelines
Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.
public sector legislation including
consequences of non-compliance
terminology used in legislation and procedures
organisational procedures, guidelines and protocols
delivery approaches to address diverse learning styles
industry knowledge
This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.
Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.