Assessor Resource

PSPTIS042
Manage discourses in general settings

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the skills required to manage the physical setting and pace of discourses in general settings. It requires knowledge of the nature and structure of general interpersonal and institutional dynamics and the ability to recognise personal and professional limitations and seek assistance from appropriate persons.

This unit applies to those working as interpreters in a range of general settings for a variety of purposes. General settings are those in which the context is broad and routine, the content or complexity of the situation can usually be predicted and planned for, and there are opportunities for error correction. There are typically few, or only two, participants, to whom the interpreter has physical and visual access. The physical elements of the setting permit the interpreter opportunities to manage the discourse to ensure that utterances are suitable for retention and recall. Miscommunication or consequences of errors in communicative intent that may occur in this setting are readily managed through consultation and preparation.

The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and industry codes and standards for ethical translating and interpreting adhered to.

Those undertaking this unit would work independently using support resources as required, while performing specific tasks in a range of familiar and unfamiliar contexts.

No licensing, legislative or certification requirements apply to unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Set up discourse

1.1 Establish assignment requirements with clients.

1.2 Identify factors that may compromise interpreter effectiveness.

1.3 Arrange work environment to assist performance and ensure interpreter safety, comfort and effectiveness.

2. Agree process

2.1 Confirm relationships between and with participants according to established interpreting protocols.

2.2 Explain the role of the interpreter and identify areas requiring further clarification.

3. Manage flow of communication

3.1 Assess participant attributes and use appropriate communication style.

3.2 Advise speakers on length, pace and mode of delivery in a professional and courteous manner.

3.3 Address problems affecting communication flow.

4. Monitor and maintain message transfer

4.1 Monitor and identify miscommunications

4.2 Seek and provide clarification where required.

4.3 Identify personal and professional limitations in managing discourses and take necessary steps to remediate these.

4.4 Seek assistance from appropriate persons in challenging situations to manage discourse breakdown and restore communication.

5. Evaluate discourse management

5.1 Seek and analyse feedback on discourse and evaluate effectiveness of performance.

5.2 Take advice on issues and solutions and explore and develop strategies to improve practice.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified, the candidate must demonstrate evidence of performance of the following on at least two occasions.

applying code of conduct to work processes

using problem solving skills to assess barriers to effective communication

supporting parties to understand and reach agreement on the interpreting process

deflecting pressure from other parties to perform duties other than interpreting

seeking debriefing and support where required

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified, the depth of knowledge demonstrated must be appropriate to the job context of the candidate

factors that may impact interpreting in general settings, including barriers to communication

communication techniques that facilitate communication flow and discourse management

culture-specific knowledge to arrange work environment and confirm relationships between and with parties

strategies and techniques for working with people with special communication needs

relevant professional standards and codes

limitations of work role, responsibility and professional abilities

nature and structure of interpersonal and institutional dynamics

WHS and risk management practices and procedures relevant to nature of assignment

Assessment of this unit of competency must include use of scenarios, case studies, experiences and examples of interactions with colleagues and clients that demonstrate diverse skills and strategies for managing discourses in general settings.

Consideration must be given to holistic assessment for this unit. Refer to advice in the Companion Volumes.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Set up discourse

1.1 Establish assignment requirements with clients.

1.2 Identify factors that may compromise interpreter effectiveness.

1.3 Arrange work environment to assist performance and ensure interpreter safety, comfort and effectiveness.

2. Agree process

2.1 Confirm relationships between and with participants according to established interpreting protocols.

2.2 Explain the role of the interpreter and identify areas requiring further clarification.

3. Manage flow of communication

3.1 Assess participant attributes and use appropriate communication style.

3.2 Advise speakers on length, pace and mode of delivery in a professional and courteous manner.

3.3 Address problems affecting communication flow.

4. Monitor and maintain message transfer

4.1 Monitor and identify miscommunications

4.2 Seek and provide clarification where required.

4.3 Identify personal and professional limitations in managing discourses and take necessary steps to remediate these.

4.4 Seek assistance from appropriate persons in challenging situations to manage discourse breakdown and restore communication.

5. Evaluate discourse management

5.1 Seek and analyse feedback on discourse and evaluate effectiveness of performance.

5.2 Take advice on issues and solutions and explore and develop strategies to improve practice.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified, the candidate must demonstrate evidence of performance of the following on at least two occasions.

applying code of conduct to work processes

using problem solving skills to assess barriers to effective communication

supporting parties to understand and reach agreement on the interpreting process

deflecting pressure from other parties to perform duties other than interpreting

seeking debriefing and support where required

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified, the depth of knowledge demonstrated must be appropriate to the job context of the candidate

factors that may impact interpreting in general settings, including barriers to communication

communication techniques that facilitate communication flow and discourse management

culture-specific knowledge to arrange work environment and confirm relationships between and with parties

strategies and techniques for working with people with special communication needs

relevant professional standards and codes

limitations of work role, responsibility and professional abilities

nature and structure of interpersonal and institutional dynamics

WHS and risk management practices and procedures relevant to nature of assignment

Assessment of this unit of competency must include use of scenarios, case studies, experiences and examples of interactions with colleagues and clients that demonstrate diverse skills and strategies for managing discourses in general settings.

Consideration must be given to holistic assessment for this unit. Refer to advice in the Companion Volumes.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Establish assignment requirements with clients. 
Identify factors that may compromise interpreter effectiveness. 
Arrange work environment to assist performance and ensure interpreter safety, comfort and effectiveness. 
Confirm relationships between and with participants according to established interpreting protocols. 
Explain the role of the interpreter and identify areas requiring further clarification. 
Assess participant attributes and use appropriate communication style. 
Advise speakers on length, pace and mode of delivery in a professional and courteous manner. 
Address problems affecting communication flow. 
Monitor and identify miscommunications 
Seek and provide clarification where required. 
Identify personal and professional limitations in managing discourses and take necessary steps to remediate these. 
Seek assistance from appropriate persons in challenging situations to manage discourse breakdown and restore communication. 
Seek and analyse feedback on discourse and evaluate effectiveness of performance. 
Take advice on issues and solutions and explore and develop strategies to improve practice. 
Establish assignment requirements with clients. 
Identify factors that may compromise interpreter effectiveness. 
Arrange work environment to assist performance and ensure interpreter safety, comfort and effectiveness. 
Confirm relationships between and with participants according to established interpreting protocols. 
Explain the role of the interpreter and identify areas requiring further clarification. 
Assess participant attributes and use appropriate communication style. 
Advise speakers on length, pace and mode of delivery in a professional and courteous manner. 
Address problems affecting communication flow. 
Monitor and identify miscommunications 
Seek and provide clarification where required. 
Identify personal and professional limitations in managing discourses and take necessary steps to remediate these. 
Seek assistance from appropriate persons in challenging situations to manage discourse breakdown and restore communication. 
Seek and analyse feedback on discourse and evaluate effectiveness of performance. 
Take advice on issues and solutions and explore and develop strategies to improve practice. 

Forms

Assessment Cover Sheet

PSPTIS042 - Manage discourses in general settings
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

PSPTIS042 - Manage discourses in general settings

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: