Assessor Resource

PSPWPI007
Represent and promote the organisation

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the skills required to represent and promote the organisation in different settings by using a range of communication strategies to achieve desired outcomes.

This unit applies to those working as representatives for their organisation.

The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.

Those undertaking this unit would work independently while, performing complex tasks in a range of familiar contexts.

No licensing, legislative or certification requirements apply to unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Represent the organisation

1.1 Promote a professional image of the organisation.

1.2 Adapt information on issues, policies and practices for different audiences in terms of its range, depth and form of presentation, and communicate orally and in writing.

1.3 Develop and provide advice within the area of responsibility.

1.4 Seek feedback on clients’ levels of understanding and use additional information or explanation to clarify issues if required.

2. Use communication strategies to achieve desired outcomes

2.1 Tailor communication strategies to the audience and the context.

2.2 Adjust communication strategies and content in response to feedback from clients.

2.3 Brief additional personnel, as needed, to assist with a strategy, outlining the expected outcomes and their responsibilities in achieving them.

2.4 Advise clients of processes and timelines for receiving information when issues are referred to others for advice on complex matters.

3. Build and maintain networks and relationships

3.1 Allocate time to establish and maintain networks and work relationships.

3.2 Identify and access information, key people and networks to assist in achieving work outcomes.

3.3 Establish and maintain communication channels and exchange information and ideas to provide benefits for clients and the organisation.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

communicating with audiences, requiring adaptation of style and language

questioning to confirm understanding

interpreting complex written materials

presenting information

facilitating groups

using mediation

undertaking conflict resolution

representing and promoting of the organisation in 3 or more contexts or on 3 or more occasions.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

organisational policy, procedures and legislation

organisational code of conduct

This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Represent the organisation

1.1 Promote a professional image of the organisation.

1.2 Adapt information on issues, policies and practices for different audiences in terms of its range, depth and form of presentation, and communicate orally and in writing.

1.3 Develop and provide advice within the area of responsibility.

1.4 Seek feedback on clients’ levels of understanding and use additional information or explanation to clarify issues if required.

2. Use communication strategies to achieve desired outcomes

2.1 Tailor communication strategies to the audience and the context.

2.2 Adjust communication strategies and content in response to feedback from clients.

2.3 Brief additional personnel, as needed, to assist with a strategy, outlining the expected outcomes and their responsibilities in achieving them.

2.4 Advise clients of processes and timelines for receiving information when issues are referred to others for advice on complex matters.

3. Build and maintain networks and relationships

3.1 Allocate time to establish and maintain networks and work relationships.

3.2 Identify and access information, key people and networks to assist in achieving work outcomes.

3.3 Establish and maintain communication channels and exchange information and ideas to provide benefits for clients and the organisation.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

communicating with audiences, requiring adaptation of style and language

questioning to confirm understanding

interpreting complex written materials

presenting information

facilitating groups

using mediation

undertaking conflict resolution

representing and promoting of the organisation in 3 or more contexts or on 3 or more occasions.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

organisational policy, procedures and legislation

organisational code of conduct

This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Promote a professional image of the organisation. 
Adapt information on issues, policies and practices for different audiences in terms of its range, depth and form of presentation, and communicate orally and in writing. 
Develop and provide advice within the area of responsibility. 
Seek feedback on clients’ levels of understanding and use additional information or explanation to clarify issues if required. 
Tailor communication strategies to the audience and the context. 
Adjust communication strategies and content in response to feedback from clients. 
Brief additional personnel, as needed, to assist with a strategy, outlining the expected outcomes and their responsibilities in achieving them. 
Advise clients of processes and timelines for receiving information when issues are referred to others for advice on complex matters. 
Allocate time to establish and maintain networks and work relationships. 
Identify and access information, key people and networks to assist in achieving work outcomes. 
Establish and maintain communication channels and exchange information and ideas to provide benefits for clients and the organisation. 
Promote a professional image of the organisation. 
Adapt information on issues, policies and practices for different audiences in terms of its range, depth and form of presentation, and communicate orally and in writing. 
Develop and provide advice within the area of responsibility. 
Seek feedback on clients’ levels of understanding and use additional information or explanation to clarify issues if required. 
Tailor communication strategies to the audience and the context. 
Adjust communication strategies and content in response to feedback from clients. 
Brief additional personnel, as needed, to assist with a strategy, outlining the expected outcomes and their responsibilities in achieving them. 
Advise clients of processes and timelines for receiving information when issues are referred to others for advice on complex matters. 
Allocate time to establish and maintain networks and work relationships. 
Identify and access information, key people and networks to assist in achieving work outcomes. 
Establish and maintain communication channels and exchange information and ideas to provide benefits for clients and the organisation. 

Forms

Assessment Cover Sheet

PSPWPI007 - Represent and promote the organisation
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

PSPWPI007 - Represent and promote the organisation

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: