Assessor Resource

PUACOM001B
Communicate in the workplace

Assessment tool

Version 1.0
Issue Date: April 2024


This unit covers the competency for interacting with people internally and externally through verbal, nonverbal and written communications in the workplace and the ability to follow verbal and written workplace instructions

This unit covers the competency for interacting with people internally and externally through verbal, nonverbal and written communications in the workplace and the ability to follow verbal and written workplace instruction

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Critical aspects of evidence

It is essential for this unit that competence be demonstrated in effectively interacting with clients and communicate verbally and non verbally

Interdependent assessment of units

Pre-requisite units: Nil

Co-requisite units: Nil

Underpinning knowledge

effective verbal communication techniques

effective non verbal communication techniques

group communication techniques

written communication skills

small group dynamics

Underpinning skills

follow written instructions

give and receive verbal instructions

interact with clients

communicate in group setting

use information technology effectively

Resource implications

No special requirements

Consistency in performance

Evidence should be gathered over a period of time in a range of actual or simulated workplace environments

Context of assessment

A combination of oral or written presentations

observations

on the job and/or in a simulated workplace environment

Critical aspects of evidence

It is essential for this unit that competence be demonstrated in effectively interacting with clients and communicate verbally and non verbally

Interdependent assessment of units

Pre-requisite units: Nil

Co-requisite units: Nil

Underpinning knowledge

effective verbal communication techniques

effective non verbal communication techniques

group communication techniques

written communication skills

small group dynamics

Underpinning skills

follow written instructions

give and receive verbal instructions

interact with clients

communicate in group setting

use information technology effectively

Resource implications

No special requirements

Consistency in performance

Evidence should be gathered over a period of time in a range of actual or simulated workplace environments

Context of assessment

A combination of oral or written presentations

observations

on the job and/or in a simulated workplace environment

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Clients may include

external

internal

representatives of other organisations

representatives of non government organisations

contractors

members of the public

persons from culturally and linguistically diverse backgrounds

people with hearing/vision impairments

Instructions may be

verbal

non verbal

written and may include requests

directions

Modes of communication may include

written

face to face

radio

mobile telephone

land line telephone

facsimile

information technology systems

signalling systems

pamphlets translated in other languages for persons from culturally and linguistically diverse backgrounds

Auslan gestures

use of interpreters

signals

visual signalling re vessels

helicopter signals

fixed plane signals

signalling to vessel skipper re anchoring, towing etc.

Client needs may include

information

advice

directions

assistance

Workplace may include

office

in the field

workshop

operational area

surf or ocean environment

blue water coastal areas, barrier reef

bars and bar crossings

Non verbal communication may include

body language

gestures and signals

Routine correspondence may include

brief notes

documents

number of themes covered in document would be simple and limited

Clients may include

external

internal

representatives of other organisations

representatives of non government organisations

contractors

members of the public

persons from culturally and linguistically diverse backgrounds

people with hearing/vision impairments

Instructions may be

verbal

non verbal

written and may include requests

directions

Modes of communication may include

written

face to face

radio

mobile telephone

land line telephone

facsimile

information technology systems

signalling systems

pamphlets translated in other languages for persons from culturally and linguistically diverse backgrounds

Auslan gestures

use of interpreters

signals

visual signalling re vessels

helicopter signals

fixed plane signals

signalling to vessel skipper re anchoring, towing etc.

Client needs may include

information

advice

directions

assistance

Workplace may include

office

in the field

workshop

operational area

surf or ocean environment

blue water coastal areas, barrier reef

bars and bar crossings

Non verbal communication may include

body language

gestures and signals

Routine correspondence may include

brief notes

documents

number of themes covered in document would be simple and limited
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Language used in all communications is clear concise and appropriate to client, assignment and organisation's requirements 
Active listening skills and questioning techniques are used to clarify issues 
Established communication pathways are used for routine and non-routine communication 
Non verbal communication is positive, culturally appropriate and tailored to the audience 
Non verbal communication is consistent with verbal communication 
Questioning, learning and summarising skills are used to establish client needs 
The needs of clients are addressed in line with organisation's policy and procedures 
Confidentiality is observed in accordance with organisation's policies and procedures 
Instructions received are acted upon within an agreed time frame and to meet organisation needs 
Difficulties/problem areas are identified and communicated to the appropriate person in a timely manner 
Clarification of instructions is sought from the appropriate person 
Instructions are relayed clearly, concisely and accurately and confirmation of understanding obtained 
Contributions are made in small informal group activities and meetings to facilitate outcomes 
Responses are sought from, and provided to, other group members in a constructive way 
Views and opinions of individuals or a group are understood, acknowledged and accurately represented to others where required 
Information and ideas are presented in a format, language and timeframe to meet organisation's requirements 
Presentation of written documents meets organisation's standards of style and accuracy 
Documents are processed to comply with legislative requirements and organisation's policy and procedures 

Forms

Assessment Cover Sheet

PUACOM001B - Communicate in the workplace
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

PUACOM001B - Communicate in the workplace

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: