The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below. |
Routine and emergency incident calls/enquiries may include: | administrative queries requests for general organisational information requests for help in critical situations requests for help in non-critical situations |
Related equipment may include: | computers (data transfer from other agencies) electronic indicators (such as fire alarms) paging systems radio telephonic services |
Organisational policies and procedures may include: | mutual aid, memorandum of understanding with other agency/s organisation's approach to environmental management and sustainability procedures which concern the operations of the organisation in an emergency situation procedures which are not of an emergency nature but may affect the organisation's operations in an emergency procedures which form part of the day-to-day running of the organisation procedures which concern the operations of other agencies, services and organisations which may be required to attend emergency situations |
Establishing relevant information of the caller/incident/enquiry may include: | active listening skills (such as clarifying, giving full attention to the caller, maintaining contact with the caller and prompts, summarising, using open questions) appropriately responding to cultural diversity and people with specific needs controlling the call effective communication skills, techniques and resources questioning techniques |
Factors which may affect the caller's ability to provide accurate information may include: | ability to speak age call difficulties such as call being disconnected impact of alcohol or drugs knowledge of the area (for example, a tourist may have limited knowledge) language spoken level of distress mental health |
Type of incident call/enquiry may include: | alarm HAZMAT motor vehicle accident rescue structure vegetation |
Details of the incident call/enquiry may include: | address caller name and phone number location: commonplace name cross streets distinguishing features landmarks latitude and longitude marine chart nearest intersection position in street rural addressing suburb, town, city street number type |
Logging incident calls/enquiries may include: | checking permit log and plotted fires creating incident file and verifying and saving details liaising with fire towers making appropriate records phoning alarmed premises |
Potential danger may include: | danger from animals, building debris or dangerous goods and hazardous substances factors associated with caller health or wellbeing such as being older or having a physical disability which may mean the caller is not able to evacuate; language difficulties; panic and shock factors which may impact on caller's ability to reach safety: ability to speak effects of alcohol and/or drugs age knowledge of the area/location language/s spoken level of distress mental health telephone difficulties such as call being disconnected smoke inhalation structural collapse vehicle ignition |
Safety information appropriate to the situation and caller's needs may include: | drop to floor to reach exit immediate evacuation in accordance with building evacuation plan leave area by recommended route stand in an identified location to wait for the appliance and fire crew use appropriate protective clothing |
Maps may include | books of maps computer-generated maps road maps street directories topographical maps tourist maps |
Concluding calls/enquires may include: | confirmation of response reassurance pre-arrival instructions |
Information may include: | environmental factors factors affecting agency's operational readiness risks associated with the incident topography weather conditions |
Summarising and communicating information may include: | informing other public safety agencies and relevant stakeholders about the response maintaining liaison with colleagues notifying senior management and other organisations as required providing information pre-arrival of the emergency service/s |
Equipment may include: | computer back-up systems computer hardware - other than the organisation's primary computer hardware system (such as portable computers) computer software - other than the organisation's primary computer software program/s (such as mapping programs, word processing, hazardous materials databases) facsimile landline, mobile and satellite telephones - other than the organisation's primary telephone system pager systems printers recording equipment remotely controlled fire station equipment security equipment signalling devices (such as alarm telemetry equipment) |