Assessor Resource
RIICCR601A
Manage customer relationships
Assessment tool
Version 1.0
Issue Date: April 2024
This unit is appropriate for those working in a management or supervisory role at worksites within:
Civil construction
Coal mining
Drilling
Extractive industries
Metalliferous mining
This unit covers management of client relationships in the resources and infrastructure industries. It includes planning to meet client requirements, identifying opportunities for product and service enhancement, exploring opportunities to improve client satisfaction, and monitoring marketing performance.
Licensing, legislative, regulatory and certification requirements that apply to this unit can vary between states, territories, and industry sectors. Relevant information must be sourced prior to application of the unit.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)