Assessor Resource

RIICOM301B
Communicate information

Assessment tool

Version 1.0
Issue Date: March 2024


This unit is appropriate for those working in operational roles or as members of committees, at worksites within:

Civil construction

Coal mining

Drilling

Extractive industries

Metalliferous mining

This unit covers the communication of information in resources and infrastructure industries. It includes: communicating information orally and in writing; achieving meeting outcomes; making presentations, and participating in negotiations.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable.


Co-Requisites

Not applicable.


Employability Skills

This unit contains employability skills.




Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to worksite operations and satisfy all of the requirements of the performance criteria, required skills and knowledge and the range statement of this unit and include evidence of the following:

knowledge of the requirements, procedures and instructions to communicate information

implementation of requirements, procedures and techniques for the safe, effective and efficient completion of the communication of information

working with others to undertake and complete the communication of information that meets all of the required outcomes

consistent timely completion of the communication of information that safely, effectively and efficiently meets the required outcomes

Context of and specific resources for assessment

This unit must be assessed in the context of the work environment. Where personal safety or environmental damage are limiting factors, assessment may occur in a simulated environment provided it is realistic and sufficiently rigorous to cover all aspects of workplace performance, including task skills, task management skills, contingency management skills and job role environment skills.

Evidence for assessment is best gathered using the outcomes of products and processes of the workplace context.

The assessment environment should not disadvantage the participant. For example, language, literacy and numeracy demands of assessment should not be greater than those required on the job.

Customisation of assessment and delivery environment to sensitively accommodate cultural diversity.

Aboriginal people and other people from a non English speaking background may have second language issues.

Assessment of this competency requires typical resources normally used in the work environment. Selection and use of resources for particular worksites may differ due to site circumstances.

Where applicable, physical resources should include equipment modified for people with disabilities.

Access must be provided to appropriate learning and/or assessment support when required.

Method of assessment

This unit may be assessed in a holistic way with other units of competency. The assessment strategy for this unit must verify required knowledge and skill and practical application using more than one of the following assessment methods:

written and/or oral assessment of the candidate's required knowledge

observed, documented and/or first hand testimonial evidence of the candidate's:

implementation of appropriate requirement, procedures and techniques for the safe, effective and efficient achievement of required outcomes

consistently achieving the required outcomes

first hand testimonial evidence of the candidate's:

working with others to undertake and complete the communication of information

Guidance information for assessment

Consult the SkillsDMC User Guide for further information on assessment including access and equity issues.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

Specific skills are required to achieve the performance criteria in this unit, particularly for the application in the various circumstances in which this unit may be applied. This includes the ability to carry out the following as required to communicate information in the workplace:

apply legislative, organisation and site requirements and procedures

apply research and interpretative skills to locate, interpret and apply relevant operational information

apply technical literacy and communication skills sufficient to interpret and apply common industry terminology, and interpret work procedures and processes

apply plain English speaking and communication skills in relation to oral communications with supervisors and other employees both informally and in making formal presentations

apply questioning and active listening skills, for example when obtaining information on technical working practices

apply writing skills to allow effective written communications in the workplace

apply effective listening and interpersonal skills to enable effective communication in meetings and negotiations

apply planning and organising skills sufficient to prepare and manage communication processes covered in this unit

apply teamwork skills sufficient to involve and engage the employers/supervisors in the communication processes

apply problem solving skills to assess technical industry issues

Required knowledge

Specific knowledge is required to achieve the performance criteria of this unit, particularly its application in a variety of circumstances in which the unit may be used. This includes knowledge of the following as required to communicate information in the workplace:

legislation and regulations

the theory of industry based communication requirements and systems

the topic or subject area which is the target for the communication

the factors for effective oral communication

the site conventions and requirements for written communications including report writing

meeting procedures and follow-up requirements

preparing for and conducting a presentation

basic negotiating techniques and their application

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Relevant compliance documentation may include:

legislative, organisation and site requirements and procedures

manufacturer's guidelines and specifications

Australian standards

code of practice

Employment and Workplace Relations legislation

Equal Employment Opportunity and Disability Discrimination legislation

Communication may be:

face to face

in writing

by telephone

by electronic means

formal

informal

Written communication may be prepared and stored in hard copy or electronic form and may include:

memos

letters

reports

Meeting preparation may include:

arrangements for the venue

issue of the notice of meeting to attendees and other interested parties

circulation of agenda and other papers

arrangements for visiting speakers

venue set up on the day

Meeting conduct may include:

the handling of apologies

minutes

motions

discussion

voting

recording of outcomes according to industry

mine site conventions and rules of procedure

Media resources may include:

the hardware aspects of projectors

computers

screens

telecommunications equipment

audio/visual equipment

Presentation aids may include:

overhead transparencies

slides

computer software materials

presentation notes

hand-outs

computer disks

videos

Negotiation preparation may include:

full consideration of the subject matter

the significance of the outcomes for the parties involved

the facts

the issues and options

the perceived/anticipated positions of the parties involved

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Access, interpret and apply compliance documentation relevant to the work activity 
Analyse and clarify the purpose of the oral communication with the other parties 
Adopt a suitable oral communication style to match the communication purpose and audience 
Deliver oral information to others that is clear, succinct and unambiguous 
Check the received information with the listener(s) to ensure it has been received accurately and understood 
Listen carefully and intently to oral information that is received from others 
Check the meaning with the speaker to ensure that the information has been received accurately and understood 
Analyse and confirm the purpose or objective of the written communication 
Format and present the document according to current industry and enterprise practice 
Organise the document logically so it is structured and balanced according to the purpose, audience and context 
Ensure the written language is applicable to the communication purpose and audience 
Ensure the written information is clear, succinct and unambiguous 
Ensure conclusions reached are logically justified and reflect the purpose of the written communication 
Complete preparation and the communication process within any specified time frame and to industry and worksite requirements 
Prepare for the meeting to cover all requirements in a timely and effective manner 
Clarify the purpose of a meeting with all of those participating 
Conduct the meeting effectively in accordance with standard procedures 
Record accurately the outcomes of an official meeting and promptly provide minutes of the meeting to all participants 
Document accurately all required action flowing from decisions reached at a meeting 
Notify promptly persons responsible for implementing action from decisions at a meeting and confirm in writing details of the required action 
Take appropriate follow-up action to ensure that all decisions of a meeting are acted upon as required 
Identify and clarify the purpose of a presentation and, where appropriate, confirm with the intended audience 
Organise the information to be communicated in a presentation and structure it in accordance with contemporary presentation techniques and practice 
Identify, evaluate and select the media resources available to use for the presentation 
Organise and prepare presentation aids in advance, in accordance with recognised standards of good practice 
Check resources and presentation aids where possible prior to the presentation to ensure that they are functioning properly 
Make the presentation as planned with appropriate response to the reactions and feedback provided by the audience 
Evaluate the outcomes of the presentation and act upon the findings 
Make adequate preparation for the negotiation 
Select a suitable negotiation strategy in accordance with the relevant requirements, including the location, time and approach to be taken 
Conduct negotiations in accordance with the planned approach 
Review negotiation outcomes in terms of desired outcomes of the parties and initiate suitable further action, if required 
Carry out all required follow-up action to the negotiations, including further discussions with the parties, if necessary 
Document outcomes of the negotiation 

Forms

Assessment Cover Sheet

RIICOM301B - Communicate information
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

RIICOM301B - Communicate information

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: