Specific skills are required to achieve the performance criteria in this unit, particularly for the application in the various circumstances in which this unit may be applied. This includes the ability to carry out the following as required to demonstrate leadership in the supervision of Indigenous employees: Communication: use a range of strategies including active listening, questioning, determining comprehension, giving and receiving feedback use direct, indirect and searching questions use visual representations and plain English strategies to overcome literacy and numeracy issues use stories and case studies to increase understanding and empathy adapt to different communication styles, tone of voice and language code switching (where different languages are mixed) support team members in developing their communication skills interpret and use body language and culturally determined gestures Teamwork: establish the role of supervision and leadership in a culturally diverse team select appropriate strategies to influence and motivate individual performance and workplace outcomes negotiate development plans with individual team members to promote team and autonomous work practices seek advice from experienced team members and cultural experts build relationships including building trust, inclusiveness and maintaining confidence in team members respond to cultural diversity in the community and workplace Problem solving: accommodate, address or resolve differences in areas of complex and sensitive cultural requirements and expectations demonstrate cross cultural negotiation and conflict resolution support team members to address and resolve their issues and problems Initiative and enterprise: provide flexible and adaptable role modelling and mentoring advocate with colleagues and management interpret and respond to the cultural basis for different behaviour and responses Planning and organising: plan performance feedback and development opportunities select the right time and place for personal feedback network, consult and facilitate with relevant stakeholders network, consult and facilitate in different cultural contexts monitor, review and record management plans Self management: develop cultural empathy and respect develop self awareness and reflection on your own personal cultural identity and values Learning: confirm workplace policies and practices reflect on supervision, role model and mentoring practice assist and coach others meet the training needs of team members using appropriate training strategies, depending on the skill needs of individuals increase cultural knowledge and experiences take advice from experts inside and outside the workplace Technology: maintain current information on the impact of new technologies on team members use appropriate technology to enhance the development of team members |