Assessor Resource

SIBBSPA502A
Plan spa programs

Assessment tool

Version 1.0
Issue Date: March 2024


Spa programs are designed in day spas, destination spas and other facilities offering a range of spa therapies. This unit applies to spa staff who would have initial contact with prospective clients seeking a spa experience, which includes wet room therapies and may also include dry room therapies or specialised treatments offered by the business.

The unit applies to beauty therapists exercising judgement in planning and selecting appropriate products, services, equipment and techniques.

This unit describes the performance outcomes, skills and knowledge required to identify a client's general spa treatment requirements and plan a treatment program.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Employability Skills

This unit contains employability skills.




Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

applying workplace policies and procedures and industry codes of practice in regard to customer service and advising on and selling spa services

developing, maintaining and conveying service and product knowledge to customers

applying detailed and specialised service and product knowledge to provide accurate advice that reflects client needs

applying workplace policies and procedures in selecting and sequencing spa treatments.

Context of and specific resources for assessment

Assessment must ensure:

that competency is consistently demonstrated over a period of time and observed by the assessor or the technical expert working in partnership with the assessor as described in the Assessment Guidelines

that competency is demonstrated in the workplace or a simulated workplace environment in a range of real work situations which may include client interruptions and involvement in other related activities normally expected in the workplace.

Assessment must ensure access to:

indivudal client workstations

a range of professional spa treatments and services

relevant text and online resources

relevant workplace documentation including:

manufacturer's equipment instructions

product instructions

manufacturer safety data sheets

workplace policies and procedures manuals

a range of clients seeking and experiencing spa treatments, including wet room and dry room therapies requiring the use of products, treatments and equipment from a professional spa range.

For further guidance on the use of an appropriate simulated environment, refer to the Assessment Guidelines in this Training Package.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of learners performing a range of spa tasks in a simulated work environment, over sufficient time to demonstrate handling of a range of contingencies, including:

identifying and recommending spa treatments and products according to client requirements

developing a treatment plan

sequencing spa treatments to meet client needs and make efficient use of staff and equipment

written and oral questioning appropriate to the language and literacy level of the learner, to assess the required skills and knowledge of this unit

completion of self-paced learning materials, including personal reflection and feedback from a trainer or supervisor

third-party reports from experienced spa professionals in the workplace.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SIBBSPA501A Work in a spa therapies framework

SIBBSPA503A Provide spa therapies

SIBBSPA504A Provide stone therapy massage

SIBBSPA505A Provide Indian head massage for relaxation.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

The following skills must be assessed as part of this unit:

interpersonal and communication skills to:

develop a rapport with clients when conveying and explaining service and product advice, including the features and benefits of services and products from the workplace range

ask questions to identify and confirm requirements

use language and concepts appropriate to cultural differences

use and interpret non-verbal communication

problem-solving skills to sequence spa treatments that meet client needs and make efficient use of staff and equipment

literacy skills to:

read and understand relevant workplace documents and product ingredient or treatment information

prepare individual client treatment plans

numeracy skills to calculate the times required for recommended treatment programs and the likely total cost of recommended spa services.

Required knowledge

The following knowledge must be assessed as part of this unit:

detailed knowledge of the features and benefits of wet and dry room therapies in the workplace range

workplace policies and procedures in regard to selecting and sequencing spa treatments

ingredients in relevant spa treatment products, particularly in regard to their likely effects on the skin

factors likely to affect the suitability of each spa treatment to client needs and the effects and benefits of each step in the spa treatment sequence

appearance and management of contraindications and adverse effects

pre-treatment and post-treatment requirements for recommended spa treatments

anatomy and physiology of the skin and skin structures as they relate to spa treatments

basic nutrition and relationship between nutrition and healthy skin, particularly foods which may:

have an effect on the skin

be contraindicated in combination with relevant skin conditions or products used in a spa treatment procedure.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Relevant information may include:

previous treatments

physical attributes

lifestyle

time constraints

budgetary constraints.

Clients may include:

new or regular clients with routine or special needs

female or male clients of varying ages

people from a range of social, cultural and ethnic backgrounds and with varying physical and mental abilities.

Expectations and requirements may include:

improved relaxation

improved sense of wellbeing

improved skin condition

stress reduction.

Workplace spa therapies must include:

wet room therapies

dry room therapies.

Spa treatments must include:

steam

hydro tub

vichy shower or wet table or spa capsule.

Spa treatments may include:

flotation

underwater massage

sauna

herbal therapy

body exfoliants

dry body brushing

hot oil wraps and massage

mud, clay and algae wraps.

Products may include:

pre-blended aromatic plant oils

exfoliants

mud or clays

algae.

Contraindications may include:

bacterial, viral or fungal infections

impetigo

scabies

boils and carbuncles

candidiasis

allergies

sunburn

biological changes, including premature ageing, anorexia, anaemia, pregnancy, and breastfeeding

lesions

skin trauma

pacemakers and metal implants

heart conditions

circulatory disorders

intoxication

conditions requiring consent from a medical practitioner.

Lifestyle may include:

occupation

dietary and fluid intake

hobbies, interests and means of relaxation

exercise habits

smoking habits

sleep patterns.

Special needs may include:

mobility assistance

cultural requirements.

Recommendations may include:

types of treatments

sequencing of treatments

duration and intensity of treatments

post-treatment advice.

Pre-treatment advice may include:

abstaining from alcohol

avoiding vigorous exercise.

Post-treatment advice may include:

hydration

thermoregulation.

Spa program plan may include:

single or multiple treatments

wet room treatments

dry room treatments

sequencing of treatments

duration of treatments

products

equipment

contraindications

special needs

post-treatment care.

Workplace policies and procedures may include:

health and hygiene legislation and regulations

methods of sequencing treatments

privacy of client information

environmental protection practices, such as:

water management and water hygiene procedures

waste minimisation

recycling

reuse

energy efficiency, e.g. electricity saving devices and practices

water disposal

resource management

occupational health and safety.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Establish rapport with and obtain relevant information from client to determine client expectations and requirements through questioning and active listening. 
Maximise client interest by explaining the features and benefits of relevant workplace spa therapies and spa treatments and products. 
Inform client of available services and pricing structure, including special offers or promotions relevant to client requirements. 
Establish client's medical history, contraindications, physical condition and lifestyle. 
 
Identify any client special needs relevant to client comfort and safety during treatments. 
Discuss recommendations with client. 
Confirm agreed treatment program with client and ensure timing of treatments falls within commercially viable and cost-effective time limits. 
Provide client with pre-treatment advice and post-treatment advice in line with the agreed spa program. 
Record spa program plan according to workplace policies and procedures. 
Book the client for the spa program. 

Forms

Assessment Cover Sheet

SIBBSPA502A - Plan spa programs
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

SIBBSPA502A - Plan spa programs

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: