Assessor Resource

SIFBCR012A
Arrange and oversee viewings of cremations

Assessment tool

Version 1.0
Issue Date: April 2024


This unit applies to crematorium staff and involves working autonomously with a high level of responsibility and liaising with other staff.

This unit describes the performance outcomes, skills and knowledge required to deal with enquiries from families and oversee the viewing of cremations.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Nil

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

ability to sensitively liaise with and determine family's viewing requirements and arrange viewing in keeping with these requirements

use of sensitive and empathetic verbal and non-verbal communication with the bereaved before and during viewing and clear and accurate communication with colleagues

arranging and overseeing viewings of cremations on multiple occasions to ensure consistency of performance and ability to respond to different situations.

Context of and specific resources for assessment

Assessment must ensure:

demonstration of skills within an environment where client reactions to viewings can be monitored and addressed and a range of liaison activities required to arrange viewings can be performed

access to first aid facilities.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of candidate arranging and overseeing viewings of cremations while applying relevant policies and procedures

written or verbal questioning to assess knowledge and understanding of relevant legislation and workplace policies and procedures with regard to arranging and overseeing viewings of cremations

review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SIFBCR015A Memorialise cremated remains.

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills, including active listening and questioning techniques and using and interpreting non-verbal communication to identify and confirm client requirements, liaise with relevant parties and explain proceedings to clients

problem-solving skills to accommodate additional family requests where required

customer service skills, including ability to maintain confidentiality of client information

organisational and time management skills to complete tasks according to client requirements and workplace policies and procedures

literacy and numeracy skills to understand written documentation and to accurately complete required documentation

teamwork skills to liaise with other staff.

Required knowledge

crematorium operating procedures

social, religious and cultural differences and traditions in relation to viewing of cremations

workplace policies and procedures regarding viewing of cremations

broad working knowledge of relevant federal, state or territory, and local government legislation and regulations relating to OHS, conduct of cremations and associated documentation

first aid procedures

professional funeral services industry parameters and protocols for dealing with the deceased and the bereaved.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Family may include:

immediate family

extended family

designated people, including friends.

Workplace policies and procedures may include:

standard operating policies and procedures

dress standards

standards and certification requirements

quality assurance procedures

OHS procedures

emergency procedures, including fire and accident procedures

security procedures.

Appropriate personnel may include:

leading hand

supervisor

manager

crematorium operator.

Social, cultural and religious requirements may include:

dress standards

cultural rituals to assist grieving

funeral rites according to religious denomination

taboos regarding death.

First aid facilities may include:

first aid kit

seating

blankets

pillows

cushions.

Relevant legislation and regulations may include:

OHS

cemetery Acts and by-laws

Crematorium Acts

local government regulations

Privacy Acts.

Contingencies may include:

time restraints

additional requests.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Liaise with family to identify viewing requests and special needs. 
Assess request for viewing and respond to family according to workplace policies and procedures. 
Liaise with appropriate personnel to identify and arrange viewing requirements, including social, cultural and religious requirements. 
Communicate viewing schedule and relevant information to family according to workplace policies and procedures. 
Arrange viewing area, including first aid facilities according to family's needs, relevant legislation and workplace policies and procedures. 
Escort family to viewing area at appropriate time. 
Explain proceedings to family using clear, sensitive and empathetic language. 
Monitor viewing of cremation according to workplace policies and procedures, and relevant legislation. 
Deal with contingencies according to workplace policies and procedures. 
Escort family from viewing area at appropriate time. 
Check and complete relevant documentation according to relevant legislation and workplace policies and procedures. 

Forms

Assessment Cover Sheet

SIFBCR012A - Arrange and oversee viewings of cremations
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SIFBCR012A - Arrange and oversee viewings of cremations

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: