Assessor Resource

SIFCCAC002
Schedule burials or cremations

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the performance outcomes, skills and knowledge required to handle enquiries from funeral homes and schedule burials or cremations in a manner that meets all parties’ needs. It applies to cemetery and crematorium staff working under the direction of a manager or supervisor and according to work health and safety, relevant legislation and workplace policies and procedures.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Respond to enquiries.

1.1 Respond to enquiries regarding burials, cremations and services from funeral home personnel.

1.2 Confirm details of burial or cremation and service requirements, including social, cultural and religious requirements.

2. Schedule burials or cremations.

2.1 Consult with relevant personnel to schedule burials, cremations and services.

2.2 Enter scheduling data and records into workplace information systems.

2.3 Communicate schedules to relevant personnel.

2.4 Complete bookings correctly.

2.5 Check and complete relevant documentation.

Evidence of the ability to:

handle enquiries and communicate with funeral home personnel to schedule burials or cremations in a manner that meets all parties’ needs

identify details of burial or cremation and service requirements, including social, cultural and religious requirements

communicate scheduling information to relevant personnel.

Evidence of performance of scheduling burials or cremations on two or more occasions is required to demonstrate consistency of performance and ability to respond to different situations.

Demonstrated knowledge of:

roles and responsibilities of funeral home and cemetery and crematoria personnel

burial or cremation procedures

workplace information systems used to schedule burial or cremations, including electronic and manual

documentation in relation to scheduling burials or cremations, including:

Death Certificate

standard operating procedures

work orders

burial documentation

cremation documentation

council permits

schedule running sheets

site identification details

cemetery plan or map

social, religious and cultural differences and traditions in relation to burials or cremations

workplace policies and procedures regarding scheduling burials or cremations

federal, state or territory, and local government legislation and regulations relating to documentation and confidentiality requirements for burials and cremations

professional funeral services industry parameters when dealing with the bereaved.

Skills must be demonstrated in the workplace or in a simulated environment that is as industry realistic as possible. In a simulated environment, it is essential that assessment is conducted:

using suitable facilities, equipment and resources, including:

a cemeteries or crematoria office environment

communication equipment, computers, printers, information programs, record systems and software programs to control scheduling of burials and cremations

under industry conditions where there is:

integration of tasks with possible interruptions to work typical of the job role

speed and timing requirements that reflect commercial operating conditions

interaction with team members and relevant personnel

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Respond to enquiries.

1.1 Respond to enquiries regarding burials, cremations and services from funeral home personnel.

1.2 Confirm details of burial or cremation and service requirements, including social, cultural and religious requirements.

2. Schedule burials or cremations.

2.1 Consult with relevant personnel to schedule burials, cremations and services.

2.2 Enter scheduling data and records into workplace information systems.

2.3 Communicate schedules to relevant personnel.

2.4 Complete bookings correctly.

2.5 Check and complete relevant documentation.

Evidence of the ability to:

handle enquiries and communicate with funeral home personnel to schedule burials or cremations in a manner that meets all parties’ needs

identify details of burial or cremation and service requirements, including social, cultural and religious requirements

communicate scheduling information to relevant personnel.

Evidence of performance of scheduling burials or cremations on two or more occasions is required to demonstrate consistency of performance and ability to respond to different situations.

Demonstrated knowledge of:

roles and responsibilities of funeral home and cemetery and crematoria personnel

burial or cremation procedures

workplace information systems used to schedule burial or cremations, including electronic and manual

documentation in relation to scheduling burials or cremations, including:

Death Certificate

standard operating procedures

work orders

burial documentation

cremation documentation

council permits

schedule running sheets

site identification details

cemetery plan or map

social, religious and cultural differences and traditions in relation to burials or cremations

workplace policies and procedures regarding scheduling burials or cremations

federal, state or territory, and local government legislation and regulations relating to documentation and confidentiality requirements for burials and cremations

professional funeral services industry parameters when dealing with the bereaved.

Skills must be demonstrated in the workplace or in a simulated environment that is as industry realistic as possible. In a simulated environment, it is essential that assessment is conducted:

using suitable facilities, equipment and resources, including:

a cemeteries or crematoria office environment

communication equipment, computers, printers, information programs, record systems and software programs to control scheduling of burials and cremations

under industry conditions where there is:

integration of tasks with possible interruptions to work typical of the job role

speed and timing requirements that reflect commercial operating conditions

interaction with team members and relevant personnel

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Respond to enquiries regarding burials, cremations and services from funeral home personnel. 
Confirm details of burial or cremation and service requirements, including social, cultural and religious requirements. 
Consult with relevant personnel to schedule burials, cremations and services. 
Enter scheduling data and records into workplace information systems. 
Communicate schedules to relevant personnel. 
Complete bookings correctly. 
Check and complete relevant documentation. 
Respond to enquiries regarding burials, cremations and services from funeral home personnel. 
Confirm details of burial or cremation and service requirements, including social, cultural and religious requirements. 
Consult with relevant personnel to schedule burials, cremations and services. 
Enter scheduling data and records into workplace information systems. 
Communicate schedules to relevant personnel. 
Complete bookings correctly. 
Check and complete relevant documentation. 

Forms

Assessment Cover Sheet

SIFCCAC002 - Schedule burials or cremations
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SIFCCAC002 - Schedule burials or cremations

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: