Assessor Resource

SIFCCAC011
Supervise cremations

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the performance outcomes, skills and knowledge required to identify and communicate cremation procedures to staff, other personnel, clients and the general public and to oversee the conduct of cremations. It applies to crematorium staff who ensure that all work is carried according to work health and safety, relevant legislation and workplace policies and procedures.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Confirm and advise cremation requirements.

1.1 Liaise with appropriate personnel to confirm cremation requirements.

1.2 Advise relevant staff of relevant legislation and workplace policies and procedures for carrying out cremations as required.

1.3 Review and communicate cremation schedules to appropriate personnel.

1.4 Advise appropriate personnel of special requirements and cremation procedures as required.

1.5 Advise relevant staff of cremation equipment operations.

2. Supervise conduct of cremations.

2.1 Monitor cremation schedules to assist with efficient operations.

2.2 Assist staff to resolve scheduling difficulties and deal with contingencies.

2.3 Monitor conduct of cremations.

2.4 Address general and technical problems that arise during and after cremation and assist staff in their resolution as appropriate.

2.5 Identify potential or actual breaches of relevant legislation or workplace policies and procedures and take appropriate action.

2.6 Monitor relevant documentation and take corrective action as required.

2.7 Evaluate cremations to inform continuous improvement processes.

Evidence of the ability to:

communicate legislative and cremation requirements and schedules to appropriate personnel

coordinate required personnel, tools, equipment and machinery and monitor operations to ensure all cremations are conducted safely and efficiently and in accordance with work requirements and burial schedules.

Evidence of performance of supervising staff on the conduct of five or more cremations is required to demonstrate consistency of performance and ability to respond to different situations.

Demonstrated knowledge of:

roles and duties of cemetery and crematorium personnel

regulatory requirements and methods for cremations and ability to deal with contingencies

federal, state or territory, and local government legislation and regulations relating to work health and safety/occupational health and safety and conduct of cremations

workplace policies and procedures regarding conduct of cremations

crematorium operation procedures, including procedures for operating and maintaining cremation equipment

social, religious and cultural differences and traditions in relation to cremations

professional funeral services industry parameters and protocols in dealing with the deceased and the bereaved

effective strategies for dealing with breaches in relation to:

inappropriate staff behaviour

inappropriate response to client behaviour

inefficient work performance

documentation in relation to supervising cremations, including but not restricted to:

cremation documentation

council permits

schedule running sheets.

Skills must be demonstrated in a crematoria workplace:

using suitable equipment and resources, including:

cremation schedules

under industry operating conditions where there is:

integration of tasks with possible interruptions to work typical of the job role

speed and timing requirements that reflect commercial operating conditions

interaction with relevant personnel

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Confirm and advise cremation requirements.

1.1 Liaise with appropriate personnel to confirm cremation requirements.

1.2 Advise relevant staff of relevant legislation and workplace policies and procedures for carrying out cremations as required.

1.3 Review and communicate cremation schedules to appropriate personnel.

1.4 Advise appropriate personnel of special requirements and cremation procedures as required.

1.5 Advise relevant staff of cremation equipment operations.

2. Supervise conduct of cremations.

2.1 Monitor cremation schedules to assist with efficient operations.

2.2 Assist staff to resolve scheduling difficulties and deal with contingencies.

2.3 Monitor conduct of cremations.

2.4 Address general and technical problems that arise during and after cremation and assist staff in their resolution as appropriate.

2.5 Identify potential or actual breaches of relevant legislation or workplace policies and procedures and take appropriate action.

2.6 Monitor relevant documentation and take corrective action as required.

2.7 Evaluate cremations to inform continuous improvement processes.

Evidence of the ability to:

communicate legislative and cremation requirements and schedules to appropriate personnel

coordinate required personnel, tools, equipment and machinery and monitor operations to ensure all cremations are conducted safely and efficiently and in accordance with work requirements and burial schedules.

Evidence of performance of supervising staff on the conduct of five or more cremations is required to demonstrate consistency of performance and ability to respond to different situations.

Demonstrated knowledge of:

roles and duties of cemetery and crematorium personnel

regulatory requirements and methods for cremations and ability to deal with contingencies

federal, state or territory, and local government legislation and regulations relating to work health and safety/occupational health and safety and conduct of cremations

workplace policies and procedures regarding conduct of cremations

crematorium operation procedures, including procedures for operating and maintaining cremation equipment

social, religious and cultural differences and traditions in relation to cremations

professional funeral services industry parameters and protocols in dealing with the deceased and the bereaved

effective strategies for dealing with breaches in relation to:

inappropriate staff behaviour

inappropriate response to client behaviour

inefficient work performance

documentation in relation to supervising cremations, including but not restricted to:

cremation documentation

council permits

schedule running sheets.

Skills must be demonstrated in a crematoria workplace:

using suitable equipment and resources, including:

cremation schedules

under industry operating conditions where there is:

integration of tasks with possible interruptions to work typical of the job role

speed and timing requirements that reflect commercial operating conditions

interaction with relevant personnel

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Liaise with appropriate personnel to confirm cremation requirements. 
Advise relevant staff of relevant legislation and workplace policies and procedures for carrying out cremations as required. 
Review and communicate cremation schedules to appropriate personnel. 
Advise appropriate personnel of special requirements and cremation procedures as required. 
Advise relevant staff of cremation equipment operations. 
Monitor cremation schedules to assist with efficient operations. 
Assist staff to resolve scheduling difficulties and deal with contingencies. 
Monitor conduct of cremations. 
Address general and technical problems that arise during and after cremation and assist staff in their resolution as appropriate. 
Identify potential or actual breaches of relevant legislation or workplace policies and procedures and take appropriate action. 
Monitor relevant documentation and take corrective action as required. 
Evaluate cremations to inform continuous improvement processes. 
Liaise with appropriate personnel to confirm cremation requirements. 
Advise relevant staff of relevant legislation and workplace policies and procedures for carrying out cremations as required. 
Review and communicate cremation schedules to appropriate personnel. 
Advise appropriate personnel of special requirements and cremation procedures as required. 
Advise relevant staff of cremation equipment operations. 
Monitor cremation schedules to assist with efficient operations. 
Assist staff to resolve scheduling difficulties and deal with contingencies. 
Monitor conduct of cremations. 
Address general and technical problems that arise during and after cremation and assist staff in their resolution as appropriate. 
Identify potential or actual breaches of relevant legislation or workplace policies and procedures and take appropriate action. 
Monitor relevant documentation and take corrective action as required. 
Evaluate cremations to inform continuous improvement processes. 

Forms

Assessment Cover Sheet

SIFCCAC011 - Supervise cremations
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SIFCCAC011 - Supervise cremations

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: