Assessor Resource

SIFFFNL010
Plan and conduct funeral ceremonies

Assessment tool

Version 1.0
Issue Date: March 2024


This unit describes the performance outcomes, skills and knowledge required to prepare and perform a funeral ceremony in the absence of clergy or a celebrant according to the needs of clients, including making a funeral ceremony address. The unit applies to funeral-conducting staff and involves working autonomously with a high level of responsibility and according to work health and safety, relevant legislation and workplace policies and procedures.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan funeral ceremonies.

1.1 Liaise with clients to plan and develop an appropriate funeral ceremony.

1.2 Collaborate with funeral personnel to identify and confirm funeral ceremony arrangements and requirements.

1.3 Liaise with ceremony participants to identify individual roles.

1.4 Identify and organise required resources.

2. Prepare ceremonial addresses.

2.1 Determine required length of address according to funeral arrangements and client requirements.

2.2 Review available information on the deceased.

2.3 Incorporate public speaking techniques to enhance quality of ceremonial address.

2.4 Prepare and review address with clients and colleagues.

3. Perform funeral ceremonies.

3.1 Deliver address according to appropriate public speaking strategies and agreed timeframe.

3.2 Take account of ceremony participants according to agreed funeral ceremony arrangements.

3.3 Close funeral ceremony according to agreed funeral ceremony arrangements.

4. Review funeral ceremonies.

4.1 Request client feedback and review responses.

4.2 Reflect on own performance and note areas for improvement and appropriate strategies.

4.3 Record and report evaluation.

Evidence of the ability to:

liaise with appropriate family members and friends of the deceased and funeral personnel to establish relevant information in order to prepare appropriate funeral ceremony

communicate with the bereaved according to funeral services industry protocols and parameters

identify and organise required resources

use effective public speaking techniques to sensitively deliver appropriate funeral speeches according to client requirements and required timeframes

evaluate ceremony based on client feedback.

Evidence of performance of planning and conducting funeral ceremonies of diverse client requests on five or more occasions is required to demonstrate consistency of performance and ability to respond to different situations.

Demonstrated knowledge of:

roles and responsibilities of the range of funeral services personnel and external contractors and agencies involved in funeral ceremonies

features of ceremony requirements, including but not restricted to:

committal style:

burial

inurnment

cremation

entombment

memorial service

selection of text readings or scriptures

public acknowledgment of deceased

choice of speakers or readers

inclusion of work and community colleagues

placing special personal effects with the deceased

use of music

audiovisual, such as videos or DVDs

use of lighting

placement of candles

choice and placement of flowers

photographs

special locations:

outdoors

private home

cemetery

crematorium

resources required conducting funeral ceremonies

processes for burial and inurnment

social, religious and cultural differences and traditions that impact on conducting a funeral ceremony

professional funeral services industry parameters and protocols in dealing with the bereaved and the deceased

workplace policies and procedures regarding performing funeral celebrancy

techniques that allows for effective public speaking, including:

methods for managing nerves:

centred breathing

practising material

checking environment and facilities

positive thinking

tone, pitch and volume of voice

pace of delivery

use of body language and eye contact

purpose and benefits of formal and informal client feedback mechanisms.

Skills must be demonstrated in a funeral home, cemetery or crematoria workplace where a funeral address can be delivered to an audience and where friends or family members of the deceased can participate:

using suitable equipment and resources, including:

a sound system

under industry conditions where there is:

integration of tasks with possible interruptions to work typical of the job role

interaction with clients and funeral personnel

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan funeral ceremonies.

1.1 Liaise with clients to plan and develop an appropriate funeral ceremony.

1.2 Collaborate with funeral personnel to identify and confirm funeral ceremony arrangements and requirements.

1.3 Liaise with ceremony participants to identify individual roles.

1.4 Identify and organise required resources.

2. Prepare ceremonial addresses.

2.1 Determine required length of address according to funeral arrangements and client requirements.

2.2 Review available information on the deceased.

2.3 Incorporate public speaking techniques to enhance quality of ceremonial address.

2.4 Prepare and review address with clients and colleagues.

3. Perform funeral ceremonies.

3.1 Deliver address according to appropriate public speaking strategies and agreed timeframe.

3.2 Take account of ceremony participants according to agreed funeral ceremony arrangements.

3.3 Close funeral ceremony according to agreed funeral ceremony arrangements.

4. Review funeral ceremonies.

4.1 Request client feedback and review responses.

4.2 Reflect on own performance and note areas for improvement and appropriate strategies.

4.3 Record and report evaluation.

Evidence of the ability to:

liaise with appropriate family members and friends of the deceased and funeral personnel to establish relevant information in order to prepare appropriate funeral ceremony

communicate with the bereaved according to funeral services industry protocols and parameters

identify and organise required resources

use effective public speaking techniques to sensitively deliver appropriate funeral speeches according to client requirements and required timeframes

evaluate ceremony based on client feedback.

Evidence of performance of planning and conducting funeral ceremonies of diverse client requests on five or more occasions is required to demonstrate consistency of performance and ability to respond to different situations.

Demonstrated knowledge of:

roles and responsibilities of the range of funeral services personnel and external contractors and agencies involved in funeral ceremonies

features of ceremony requirements, including but not restricted to:

committal style:

burial

inurnment

cremation

entombment

memorial service

selection of text readings or scriptures

public acknowledgment of deceased

choice of speakers or readers

inclusion of work and community colleagues

placing special personal effects with the deceased

use of music

audiovisual, such as videos or DVDs

use of lighting

placement of candles

choice and placement of flowers

photographs

special locations:

outdoors

private home

cemetery

crematorium

resources required conducting funeral ceremonies

processes for burial and inurnment

social, religious and cultural differences and traditions that impact on conducting a funeral ceremony

professional funeral services industry parameters and protocols in dealing with the bereaved and the deceased

workplace policies and procedures regarding performing funeral celebrancy

techniques that allows for effective public speaking, including:

methods for managing nerves:

centred breathing

practising material

checking environment and facilities

positive thinking

tone, pitch and volume of voice

pace of delivery

use of body language and eye contact

purpose and benefits of formal and informal client feedback mechanisms.

Skills must be demonstrated in a funeral home, cemetery or crematoria workplace where a funeral address can be delivered to an audience and where friends or family members of the deceased can participate:

using suitable equipment and resources, including:

a sound system

under industry conditions where there is:

integration of tasks with possible interruptions to work typical of the job role

interaction with clients and funeral personnel

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Liaise with clients to plan and develop an appropriate funeral ceremony. 
Collaborate with funeral personnel to identify and confirm funeral ceremony arrangements and requirements. 
Liaise with ceremony participants to identify individual roles. 
Identify and organise required resources. 
Determine required length of address according to funeral arrangements and client requirements. 
Review available information on the deceased. 
Incorporate public speaking techniques to enhance quality of ceremonial address. 
Prepare and review address with clients and colleagues. 
Deliver address according to appropriate public speaking strategies and agreed timeframe. 
Take account of ceremony participants according to agreed funeral ceremony arrangements. 
Close funeral ceremony according to agreed funeral ceremony arrangements. 
Request client feedback and review responses. 
Reflect on own performance and note areas for improvement and appropriate strategies. 
Record and report evaluation. 
Liaise with clients to plan and develop an appropriate funeral ceremony. 
Collaborate with funeral personnel to identify and confirm funeral ceremony arrangements and requirements. 
Liaise with ceremony participants to identify individual roles. 
Identify and organise required resources. 
Determine required length of address according to funeral arrangements and client requirements. 
Review available information on the deceased. 
Incorporate public speaking techniques to enhance quality of ceremonial address. 
Prepare and review address with clients and colleagues. 
Deliver address according to appropriate public speaking strategies and agreed timeframe. 
Take account of ceremony participants according to agreed funeral ceremony arrangements. 
Close funeral ceremony according to agreed funeral ceremony arrangements. 
Request client feedback and review responses. 
Reflect on own performance and note areas for improvement and appropriate strategies. 
Record and report evaluation. 

Forms

Assessment Cover Sheet

SIFFFNL010 - Plan and conduct funeral ceremonies
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

SIFFFNL010 - Plan and conduct funeral ceremonies

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: