Assessor Resource

SIFFNL008B
Coordinate funeral operations

Assessment tool

Version 1.0
Issue Date: April 2024


This unit applies to funeral coordinating staff and requires the application of communication, planning and problem-solving skills to liaise with clients and funeral and external personnel to identify, organise and schedule funerals. It involves working autonomously with a high level of responsibility and coordinating and supervising the work of others.

This unit describes the performance outcomes, skills and knowledge required to oversee and coordinate all funeral-related operations and scheduling.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Nil

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

ability to accurately interpret a schedule for a series of pre-determined funeral arrangements and coordinate operational details for multiple funerals that meet these requirements

ability to liaise with funeral and external personnel to organise required aspects of all scheduled funerals and to deal with contingencies in coordinating a series of safe and efficient funerals

effect vive coordination and management of staff and resources demonstrating leadership and decision making skills

coordinating funeral operations on multiple occasions to ensure consistency of performance and ability to respond to different situations.

Context of and specific resources for assessment

Assessment must ensure:

access to appropriate computers, communication technology and software programs to coordinate funeral operations

liaison with relevant personnel and monitoring of vehicle preparation

access to relevant documentation, such as staffing rosters and funeral schedules and rosters

access to funeral vehicle.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of candidate:

identifying procedures and resources required to coordinate and schedule funeral services

coordinating funeral staff and vehicle and equipment requirements

consulting staff and liaising with funeral and external personnel to identify, organise and confirm operation schedule

written or verbal questioning to assess knowledge and understanding of relevant procedures regarding funeral arranging

review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SIFFNL003A Arrange funerals.

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills, including clear and direct communication and active listening and questioning techniques to liaise with appropriate personnel, using language and concepts appropriate to cultural differences and using and interpreting non-verbal communication to display empathy, respect and courtesy to clients

organisational and self-management skills to complete required tasks according to client requirements and workplace policies and procedures and required timeframes

problem-solving skills to deal with contingencies when scheduling staff and using vehicles and equipment

teamwork skills to consult with staff and other funeral personnel to confirm schedules and identify and organise required resources

literacy and numeracy skills to interpret written documentation and instructions, check relevant documentation and develop funeral schedules

customer service skills, including ability to maintain confidentiality of client information.

Required knowledge

procedures for funeral operations

workplace policies and procedures regarding funeral operations

environmental impacts regarding funeral operations and minimal impact practices to reduce these

professional funeral services industry parameters in dealing with the deceased and the bereaved

social, religious and cultural differences and traditions.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Funeral staff may include:

funeral director

funeral arranger

transfer staff

transportation services

mortuary technician

embalmer

cemetery representatives

church or chapel coordinator.

Funeral requests and requirements may include:

time

date

location

viewings

transport requirements

special requirements

catering

audiovisual recording of funeral

music and visual presentations.

Relevant documentation may include:

funeral arranger's briefing notes

casket or coffin orders

application for burial or cremation

order for cremation

permit for cremation

celebrant's instructions

embalming form and details

prearrangement costing details.

Resourcing requirements may include:

staff

transfer vehicles

hearses

motorcycles

transfer equipment

lifting equipment.

Relevant personnel may include:

clergy or celebrant

organist

choir

florist

caterer

printer

hospital or nursing home staff

stonemason

legal representative

embassy officials

support groups

government regulators

registrar of births, deaths and marriages

treating doctor

coroner.

Workplace policies and procedures may include:

OHS

manual handling

personal presentation, such as:

company uniform

business unit

morning suit

communication protocols

authorisations and responsibilities of staff

contingency procedures

quality assurance procedures

emergency procedures, including fire and accident procedures

security procedures

workplace practices in regard to environmental considerations

reporting requirements.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Liaise with funeral staff to identify funeral requests and requirements and check relevant documentation. 
Identify resourcing requirements for individual funeral operations. 
Identify availability of resources by checking schedules and consulting with relevant personnel. 
Develop funeral schedules to accommodate funeral requirements and resource availability. 
Address any scheduling difficulties that may arise. 
Consult funeral arrangement staff to confirm funeral schedules according to workplace policies and procedures. 
Schedule and roster staff according to funeral schedules, staff availability and logistical practicalities. 
Inform staff members of rosters and schedules according to workplace policies and procedures. 
Address scheduling or availability difficulties identified by staff. 
Liaise with staff to identify specific operational resource requirements. 
Develop contingency plans to allow for unforeseen staffing issues and implement as required. 
Schedule vehicles and equipment for use according to funeral requirements, availability and logistical practicalities. 
Inform staff members of vehicle and equipment schedules according to workplace policies and procedures. 
Oversee vehicle and equipment preparation according to workplace policies and procedures. 
Develop contingency plans to allow for unforeseen vehicle and equipment issues and implement as required. 

Forms

Assessment Cover Sheet

SIFFNL008B - Coordinate funeral operations
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SIFFNL008B - Coordinate funeral operations

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: