Assessor Resource

SIFMGT001A
Coordinate a team

Assessment tool

Version 1.0
Issue Date: December 2018


This unit applies to funeral home and cemetery and crematorium staff responsible for coordinating others as part of their role.

This unit describes the performance outcomes, skills and knowledge required to coordinate and facilitate team development and team performance, including motivating, mentoring, coaching and developing team members to achieve team cohesion.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Nil


Employability Skills

This unit contains employability skills.




Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

knowledge of leadership, motivation and teamwork principles

ability to build positive team spirit and effectively manage overall team performance within a specific workplace context

project or work activities conducted over a period of time to allow the candidate to play an ongoing team-leading role, to ensure consistency of performance and ability to respond to different situations.

Context of and specific resources for assessment

Assessment must ensure:

demonstration of skills in a team environment where coaching and team meetings can be conducted

interaction with a funeral services industry work team.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of candidate identifying and applying processes required to facilitate and develop team performance, including on-the-job coaching and supporting team members to identify and solve problems

written or verbal questioning to assess knowledge and understanding with regard to facilitating team development while applying relevant workplace policies and procedures

review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SIFMGT003A Supervise staff.

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills, including sharing information, listening and understanding, using language and concepts appropriate to cultural differences, and using and interpreting non-verbal communication to convey information to team members, conduct team meetings and coach team members

literacy and numeracy skills to interpret written documentation and develop team objectives

interpersonal skills to relate to people from a range of social, cultural, religious and ethnic backgrounds and with a range of physical and mental abilities

problem-solving skills to support the team in identifying and resolving problems and identifying strengths and weaknesses of team members

teamwork skills to coach team members and assist team members to monitor performance

planning and organisational skills to conduct team meetings.

Required knowledge

workplace policies and procedures

team dynamics

team facilitation processes

conflict resolution techniques.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Team members may include:

full-time

part-time

casual

subcontractors.

Workplace requirements may include:

standards of work and behaviour

roles and responsibilities

operations manuals

duty statements

induction documentation

training materials

policy and procedure documents

insurance policy agreements

verbal and written instructions

client and company confidentiality requirements

quality assurance documents.

Decisions may include:

prioritising tasks

applying workplace policies and procedures

reporting incidents.

Team communication processes may include:

verbal communication

written communication

communication protocols.

Workplace policies and procedures may include:

procedures relating to workplace change processes

disciplinary procedures

award procedures

pay procedures

company structures.

Performance may include:

general standard of work

completing assigned tasks within expected timeframes

preparing work plans

following work schedules

job planning

attitude to clients and team members

following administrative procedures.

Communication techniques may include:

explanation and demonstration

positive comments and feedback.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify team purpose and communicate to team members. 
Inform team members of workplace requirements. 
Support the team in making decisions. 
Assist team to develop team objectives and goals according to team purpose. 
Facilitate development of positive and constructive relationships with and between team members. 
Facilitate team communication processes. 
Create environment supportive of innovation and enterprise. 
Consult with team members to review and revise team objectives and goals according to workplace policies and procedures. 
Monitor team and individual performance against identified team goals according to workplace policies and procedures. 
Identify strengths and weaknesses of the team against current and expected workplace requirements. 
Assist team members to suggest improvements in team performance according to workplace policies and procedures. 
Assist team members to monitor their own performance and to identify professional development needs according to personal and workplace requirements. 
Conduct team meetings to review work operations and address issues according to workplace policies and procedures. 
Support team in identifying and resolving problems that may impede performance. 
Provide on-the-job coaching opportunities to staff to improve work performance. 
Identify and use appropriate communication techniques to coach team members. 
Provide staff with opportunities to give feedback and make suggestions to improve workplace operations. 

Forms

Assessment Cover Sheet

SIFMGT001A - Coordinate a team
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

SIFMGT001A - Coordinate a team

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: