Assessor Resource

SIFMGT002A
Coordinate staff

Assessment tool

Version 1.0
Issue Date: April 2024


This unit applies to funeral home and cemetery and crematorium staff responsible for coordinating others as part of their role.

This unit describes the performance outcomes, skills and knowledge required to coordinate staff work schedules, rosters and completion of tasks. It involves developing and communicating work schedules and tasks to staff and monitoring progress of task completion.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Nil

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

ability to monitor effectively and respond to a range of common operational and service issues in the workplace

understanding of the differing roles of staff

knowledge of quality assurance, workflow planning, delegation and problem-solving required in a frontline management role

project or work activities conducted over a period of time so that the planning, evaluation and monitoring aspects of this unit can be assessed, to ensure consistency of performance and ability to respond to different situations.

Context of and specific resources for assessment

Assessment must ensure:

demonstration of skills in an environment where staff members' expertise can be assessed and tasks can be allocated and monitored

interaction with a funeral services industry work team

access to workplace policies and procedures relevant to personnel and rostering

access to relevant awards and workplace agreements.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of candidate developing and communicating work schedules to staff, monitoring completion of tasks and resolving problems in relation to completion of tasks

written or verbal questioning to assess knowledge and understanding of staff coordination issues

review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SIFMGT001A Coordinate a team.

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills, including clear and direct communication to convey roster and schedule information to staff, answer staff questions about task completion and liaise with supervisor

literacy and numeracy skills to understand written documentation, prepare rosters and schedules, and follow supervisor instructions

interpersonal skills to relate to people from a range of social, cultural, religious and ethnic backgrounds and with a range of physical and mental abilities

problem-solving skills to identify staff problems in completing tasks and suggest solutions

teamwork skills to coordinate staff and match tasks to staff areas of expertise

planning and organisational skills to organise work schedules, and allocate and delegate tasks.

Required knowledge

workplace policies and procedures

workplace job roles and work requirements

staff skills and areas of expertise in relation to required tasks.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Work requirements may include:

tasks to be completed

timelines

number of staff.

Information may include:

verbal instructions

written instructions, such as memos

notices.

Staff may include:

full-time

part-time

casual

subcontractors.

Corrective action may include:

calling in additional staff

seeking advice from supervisor.

Workplace policies and procedures may include:

human resources

privacy

code of conduct

equal employment opportunity (EEO)

anti-discrimination

authorities and responsibilities of staff.

Communication techniques may include:

encouraging questions

providing prompt feedback

providing clarification.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify work requirements in consultation with supervisor. 
Develop work schedules and rosters to meet work requirements in consultation with supervisor. 
Provide information to staff on work schedules and rosters. 
Monitor work schedules and rosters and identify problems or difficulties. 
Take corrective action to address problems and difficulties according to workplace policies and procedures. 
Allocate tasks to staff members according to supervisor instructions and individual's areas of expertise. 
Use appropriate communication techniques to communicate task requirements to staff members. 
Monitor staff progress in completing tasks according to work requirements. 
Identify staff problems or difficulties in completing tasks and assist staff to find solutions. 
Seek advice from supervisor where required. 

Forms

Assessment Cover Sheet

SIFMGT002A - Coordinate staff
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SIFMGT002A - Coordinate staff

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: