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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Sources of information may include: | books, magazines, newspapers and other references statistical information internet relevant industry associations past and present staff members local experts descendents of deceased persons, especially historic figures own knowledge, memory and experiences videos and television. |
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Knowledge may include: | historical figures buried at the cemetery or crematorium history of the cemetery or crematorium. |
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Specialised requirements may include: | tour purpose theme access needs areas of special interest social, cultural and religious language. |
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Workplace policies and procedures may include: | allowable tour areas OHS dress and presentation standards staff code of conduct use, care and maintenance of equipment internet use dealing with inappropriate client behaviour client and staff feedback and review professional development policy. |
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Information materials may include: | brochures pamphlets business cards. |
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Relevant legislation, regulations and codes of practice may include: | Privacy Acts copyright OHS Public Health Act Environment Protection Act local government regulations funeral services industry code of practice cemetery Acts and by-laws Crematorium Acts. |
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Tour equipment may include: | microphone audiovisual equipment videos props equipment to meet specialised requirements, such as wheelchairs or use of interpreters. |
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Tour program may include: | purpose route timing. |
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Facilities may include: | toilets access ramps seats. |
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Health and safety requirements may include: | location of open gravesites cemetery or crematorium equipment movement emergency evacuation procedures procedures in case of separation from main group. |
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Specific restrictions may include: | unsafe areas funerals in progress. |
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Conflicts or difficulties may include: | personal conflict between clients dominant or disruptive clients negative clients subgroups or cliques within group perception of favouritism by guide dissatisfaction with tour ill or distressed clients. |
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Client feedback and review may include: | written evaluation sheet verbal. |
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Areas for improvement may include: | time management voice projection tour commentary verbal communication. |
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Appropriate strategies may include: | workplace mentoring specific courses. |