Assessor Resource

SIFXMGT004
Support people dealing with grief and trauma

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the performance outcomes, skills and knowledge required to develop strategies for providing support to those experiencing loss, grief and trauma. It applies to managers of funeral services organisations responsible for providing a healing response to their clients experiencing loss and grief and addressing workplace stress in dealing with grief situations according to work health and safety, relevant legislation and workplace policies and procedures.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Implement strategies to provide a healing response to grief and trauma.

1.1 Identify and respect specific approaches and cultural considerations in relation to loss, grief and trauma.

1.2 Determine appropriate healing responses for individuals, family and communities in relation to experiences of loss, grief and trauma.

1.3 Identify culturally appropriate strategies for responding to loss, grief and trauma at the individual, family and community level.

1.4 Provide appropriate support and available resources to assist individuals, families and communities to deal with their loss, grief and trauma.

1.5 Maintain duty of care, confidentiality and cultural protocols.

2. Provide welfare support for staff.

2.1 Identify complex demands of the workplace within the context of the funeral services industry.

2.2 Recognise symptoms of stress in staff.

2.3 Implement appropriate support, safety and welfare measures for staff.

3. Manage own stress.

3.1 Identify personal stress triggers and develop strategies to deal with them.

3.2 Recognise and respond appropriately to physical, behavioural, interpersonal and attitudinal symptoms of personal grief responses.

3.3 Identify, access and incorporate into daily routine relevant resources or activities to relieve stress.

Evidence of the ability to:

develop organisational strategies and support for clients experiencing loss, grief and trauma

develop strategies to provide support, safety and welfare measures for staff dealing with grief situations.

Evidence of performance developing at least one set of strategies for clients and staff is required to demonstrate consistency of performance and ability to respond to different situations.

Demonstrated knowledge of:

concepts of loss and grief

nature and effects of psychological, spiritual and transgenerational trauma

effects of grief on the physical, emotional, cognitive, behavioural, social and spiritual domains of a person’s experience

effective strategies that may assist in providing a healing response to grief and trauma, including but not restricted to:

individual and family counselling

community action

print or audio-visual resources

narrative approach

funeral services industry codes of conduct and ethical codes

negative effects of stress/stress indicators

community and professional support systems for reducing occupational stress, including referrals to specialist services

workplace policies and procedures in relation to client service, human resources including duty of care requirements.

Skills must be demonstrated in a funeral services workplace:

using suitable equipment and resources, including:

information resources related to grief and trauma

under industry conditions where there is:

integration of tasks with possible interruptions to work typical of the job role

interaction with grieving clients and team members

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Implement strategies to provide a healing response to grief and trauma.

1.1 Identify and respect specific approaches and cultural considerations in relation to loss, grief and trauma.

1.2 Determine appropriate healing responses for individuals, family and communities in relation to experiences of loss, grief and trauma.

1.3 Identify culturally appropriate strategies for responding to loss, grief and trauma at the individual, family and community level.

1.4 Provide appropriate support and available resources to assist individuals, families and communities to deal with their loss, grief and trauma.

1.5 Maintain duty of care, confidentiality and cultural protocols.

2. Provide welfare support for staff.

2.1 Identify complex demands of the workplace within the context of the funeral services industry.

2.2 Recognise symptoms of stress in staff.

2.3 Implement appropriate support, safety and welfare measures for staff.

3. Manage own stress.

3.1 Identify personal stress triggers and develop strategies to deal with them.

3.2 Recognise and respond appropriately to physical, behavioural, interpersonal and attitudinal symptoms of personal grief responses.

3.3 Identify, access and incorporate into daily routine relevant resources or activities to relieve stress.

Evidence of the ability to:

develop organisational strategies and support for clients experiencing loss, grief and trauma

develop strategies to provide support, safety and welfare measures for staff dealing with grief situations.

Evidence of performance developing at least one set of strategies for clients and staff is required to demonstrate consistency of performance and ability to respond to different situations.

Demonstrated knowledge of:

concepts of loss and grief

nature and effects of psychological, spiritual and transgenerational trauma

effects of grief on the physical, emotional, cognitive, behavioural, social and spiritual domains of a person’s experience

effective strategies that may assist in providing a healing response to grief and trauma, including but not restricted to:

individual and family counselling

community action

print or audio-visual resources

narrative approach

funeral services industry codes of conduct and ethical codes

negative effects of stress/stress indicators

community and professional support systems for reducing occupational stress, including referrals to specialist services

workplace policies and procedures in relation to client service, human resources including duty of care requirements.

Skills must be demonstrated in a funeral services workplace:

using suitable equipment and resources, including:

information resources related to grief and trauma

under industry conditions where there is:

integration of tasks with possible interruptions to work typical of the job role

interaction with grieving clients and team members

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify and respect specific approaches and cultural considerations in relation to loss, grief and trauma. 
Determine appropriate healing responses for individuals, family and communities in relation to experiences of loss, grief and trauma. 
Identify culturally appropriate strategies for responding to loss, grief and trauma at the individual, family and community level. 
Provide appropriate support and available resources to assist individuals, families and communities to deal with their loss, grief and trauma. 
Maintain duty of care, confidentiality and cultural protocols. 
Identify complex demands of the workplace within the context of the funeral services industry. 
Recognise symptoms of stress in staff. 
Implement appropriate support, safety and welfare measures for staff. 
Identify personal stress triggers and develop strategies to deal with them. 
Recognise and respond appropriately to physical, behavioural, interpersonal and attitudinal symptoms of personal grief responses. 
Identify, access and incorporate into daily routine relevant resources or activities to relieve stress. 
Identify and respect specific approaches and cultural considerations in relation to loss, grief and trauma. 
Determine appropriate healing responses for individuals, family and communities in relation to experiences of loss, grief and trauma. 
Identify culturally appropriate strategies for responding to loss, grief and trauma at the individual, family and community level. 
Provide appropriate support and available resources to assist individuals, families and communities to deal with their loss, grief and trauma. 
Maintain duty of care, confidentiality and cultural protocols. 
Identify complex demands of the workplace within the context of the funeral services industry. 
Recognise symptoms of stress in staff. 
Implement appropriate support, safety and welfare measures for staff. 
Identify personal stress triggers and develop strategies to deal with them. 
Recognise and respond appropriately to physical, behavioural, interpersonal and attitudinal symptoms of personal grief responses. 
Identify, access and incorporate into daily routine relevant resources or activities to relieve stress. 

Forms

Assessment Cover Sheet

SIFXMGT004 - Support people dealing with grief and trauma
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

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Result: Competent Not yet competent

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Assessment Record Sheet

SIFXMGT004 - Support people dealing with grief and trauma

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

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Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

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