This unit applies to salon assistants and hairdressers in training, who work at the basin area, preparing clients for hairdressers in the salon team. They perform pre-service shampoo treatments and post-treatment removal of colour and lightening treatment products from the hair.
A person undertaking this role works under supervision and guidance from others.
This unit describes the performance outcomes, skills and knowledge required to perform a range of shampoo and basin services.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)
Prerequisites
Nil
Employability Skills
This unit contains employability skills.
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
interacting with clients, to take into account any cultural or physical requirements, and to ensure client comfort and safety throughout the services required
interpreting and following verbal instructions from supervising hairdressers
interpreting and consistently applying product instructions for the application of shampoo and treatment products
applying salon procedures and safe work practices regarding gowning clients and performing:
pre-service shampoo services and treatments
removing processed tint from hair
consistently applying a range of shampoo and scalp massage movements, including petrissage and rotary movements to the satisfaction of clients.
Context of and specific resources for assessment
Assessment must ensure access to:
a salon or a simulated salon environment that includes a range of work situations such as client interruptions and involvement in other related activities normally expected in the salon
a fully equipped basin services area which includes as a minimum:
shampoo basins
client shampoo chairs
adjustable water temperature and shampoo spray attachments
a professional shampoo range
a professional hair and scalp treatments range
a plentiful supply of clean towels
clean client gowns
documented salon procedures, such as:
methods for gowning clients for shampoo services
procedures that ensure client comfort and safety at the basin
operator comfort and safety
procedures that respond to state or territory and local government health regulations relevant to providing services at the basin
environmental protection practices, such as:
waste minimisation
resource management
recycling
energy efficiency, e.g. gas or electricity saving practices
water efficiency
a range of clients with different shampoo services and after shampoo treatments requirements
product labels and other sources of product information and product safety data.
For further guidance on the use of an appropriate simulated environment, refer to the Assessment Guidelines in this Training Package.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of the learner providing a range of shampoo and conditioning services
written or verbal questions appropriate to the language and literacy level of the learner to test knowledge which may include:
relevant health regulations
salon procedures
review of portfolios of evidence and third-party reports of on-the-job performance.
Guidance information for assessment
A unit of competency describes an individual skill but people rarely perform one skill at a time. Many skills are combined on a day-to-day basis in the workplace as part of work processes. This does not mean that each skill described by a unit of competency is pre-requisite to another— they are related skills.
Holistic assessment with other units relevant to the industry sector, salon and job role is recommended, for example:
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
communication skills to:
liaise with other team members
seek direction and act on verbal advice from supervising hairdressers
interact with clients throughout the service
technical skills to:
apply wraps and towels for a range of services
perform a range of hair and scalp massage movements
apply salon hygiene and infection-control procedures
apply salon safety procedures at the basin
remove processed colour and bleach products from hair
remove processed foils from hair
literacy skills to:
interpret product information and manufacturer instructions
interpret relevant health regulations and associated salon procedures
numeracy skills to:
measure and apply shampoo and conditioning products to minimise waste
manage service time effectively
Required knowledge
relevant health regulations regarding hygiene and infection control at the basin area
salon health and hygiene procedures
the appearance of normal and abnormal hair and scalp conditions
salon environmental controls relating to:
waste minimisation
water efficiency
recycling
energy efficiency, e.g. gas or electricity saving practices
salon policies and procedures regarding shampoo services
salon basin products and treatments range
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Service may include:
pre-service shampoo and conditioning
colour product removal
bleach product removal
removing foils.
Clients may include:
women
men
children
people from a range of social, cultural or ethnic backgrounds and with a range of physical and mental abilities.
Supervising hairdresser may include:
qualified hairdresser
more experienced apprentice or trainee.
Salon procedures may include:
methods for gowning clients for shampoo services
ensuring client comfort and safety at the basin
operator comfort and safety
complying with state or territory and local government health regulations relevant to providing services at the basin
environmental protection practices, such as:
waste minimisation
resource management
recycling
energy efficiency, e.g. gas or electricity saving practices
water efficiency.
Towels may include:
washable
disposable.
Relevant health regulations may include:
state or territory health regulations
local council health regulations.
Condition of hair may include:
dry
normal
oily
coloured or lightened
chemically reformed
chemically treated.
Enhancements may include:
hair extensions
hair ornaments.
Unusual scalp conditions may include:
dry, scaly areas
oily crust
sores and lesions
swelling
scabs.
Shampoo and treatment products may include:
shampoo products for:
dry hair and scalp
oily hair and scalp
chemically treated hair
conditioning products for:
dry hair and scalp
oily hair and scalp
chemically damaged hair
post-colour service treatments
abnormal skin conditions, including:
dry and oily dandruff
psoriasis
seborrhoea.
Massage techniques may include:
petrissage
rotary
scrubbing.
Processed products may include:
tint
bleach.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice
Yes
No
Comments/feedback
Confirm service to be provided with the client or supervising hairdresser, according to salon procedures.
Select and apply clean gown or wrap and towels to suit the planned service, salon procedures and relevant health regulations.
Brush or comb through hair and visually examine hair and scalp condition.
Note hair condition and length and check for enhancements.
Observe scalp and tactfully seek direction from supervising hairdresser where unusual scalp conditions are present.
Select shampoo and treatment products, according to hair and scalp type and condition, product information, and as directed by supervising hairdresser.
Position client’s neck and head to ensure operator access to the hair, scalp, forehead and nape area, whilst ensuring client comfort and safety.
Adapt water temperature, flow and direction to suit the client’s hair and the stage in the service.
Follow salon procedures to minimise water and product waste and negative environmental impacts throughout the service.
Ensure massage techniques achieve an even distribution of shampoo over the hair and scalp.
Rinse thoroughly to leave client’s hair free of shampoo and squeeze out excess water.
Apply, process and remove treatment products as directed by supervising hairdresser and product instructions.
Apply towels to absorb excess water and gently untangle hair from underneath and from ends to roots using a large wide-tooth comb.
Position client’s neck and head to ensure access to processed product on the hair, scalp, forehead and nape of hairline.
Ensure client comfort and protection throughout product removal and follow salon procedures to minimise water and product waste.
Apply tepid water and emulsify processed product over the entire hair, scalp, forehead and nape hairline applying massage techniques as directed by supervising hairdresser and product instructions.
Rinse excess product thoroughly from hair and scalp, applying and rinsing off a second shampoo where directed by supervising hairdresser and product instructions.
Apply and remove post-treatment products according to product or supervising hairdresser or product instructions.
Gently absorb excess water using a towel and apply salon products and procedures to remove forehead, nape or hairline colour stain when required.
Gently detangle hair from underneath and from ends to root using a large wide-tooth comb.
Confirm the order and method of foils removal with supervising hairdresser.
Position client to ensure access to product and foils on the hair, scalp, forehead and nape hairline, ensuring client comfort and protection throughout product removal.
Follow salon procedures to minimise water and product waste.
Apply tepid water and gently emulsify and rinse coloured hair not placed in foil with minimal disturbance to position of foils, all over hair, scalp, forehead and nape of hairline.
Loosen foils, or plastic cap, and gently rinse and remove product in foil using tepid running water and avoiding stretch or damage to the hair.
Apply and remove post-treatment products, according to product or supervising hairdresser or product instructions.
Gently absorb excess water using a towel and apply salon products and procedures to remove forehead, nape or hairline colour stain when required.
Gently detangle hair from underneath and from ends to root using a large wide-toothed comb.
Forms
Assessment Cover Sheet
SIHHBAS201A - Perform shampoo and basin services
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
SIHHBAS201A - Perform shampoo and basin services
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent