Assessor Resource

SIHHCCS302A
Perform a full client consultation

Assessment tool

Version 1.0
Issue Date: April 2024


This unit applies to hairdressers who offer full client consultations as a core salon service. This service is offered in order to establish and also to build on client relationships. It assists the hairdresser to develop a detailed understanding of client wants and needs and provides a platform for suggesting products and planning services to achieve the best outcomes for the client. Full client consultations help to maintain and build salon income. They are offered to new clients and also to returning clients at regular intervals and may lead to the suggestion of any service or combination of services or products from the salon range.

A person undertaking this role applies discretion and judgement and accepts responsibility for outcomes of own work.

This unit describes the performance outcomes, skills and knowledge required to provide a full consultation service in order to recommend new or changed services and products to clients.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Nil

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

engaging with clients

conducting client analysis

discussing and confirming visualised hair colour and design options to clients

developing and confirming a service plan with clients

recommending and demonstrating home care tools and products.

Context of and specific resources for assessment

Assessment must ensure access to:

a salon or a simulated salon environment that includes a range of work situations such as client interruptions and involvement in other related activities normally expected in the salon

a fully equipped salon which includes as a minimum:

a fully functional client reception area

workstations suitable for the conduct of client consultation

a broad range of hairdressing services, including:

hair design

haircutting

hair colouring

hair lightening

chemical reformation

chemical relaxation

hair and scalp treatments

a retail product range

relevant documentation, such as salon health and safety procedures

a range of clients for a variety of hairdressing services.

For further guidance on the use of an appropriate simulated environment, refer to the Assessment Guidelines in this Training Package.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of the candidate:

conducting client analysis

recommending services and products from the salon range

consulting with clients

written or verbal questions appropriate to the language and literacy level of the learner to test knowledge which may include :

the range of services and products offered by the salon

the range of products offered by the salon

review of portfolios of evidence and third-party reports of on-the-job performance.

Guidance information for assessment

A unit of competency describes an individual skill but people rarely perform one skill at a time. Many skills are combined on a day-to-day basis in the workplace as part of work processes. This does not mean that each skill described by a unit of competency is prerequisite to another— they are related skills.

Holistic assessment with other units relevant to the industry sector, salon and job role is recommended, for example:

SIHHCCS304A Plan services for special events

SIHHIND304A Develop and expand a client base

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills to:

develop a rapport with clients

interact with and engage clients in discussion regarding their requirements

use open-ended questions to establish client needs

listen and interpret verbal clues from clients regarding their hair, including:

objectives

problems

challenges

suggest services and products from the salon range

explain home hair maintenance techniques and products

design skills, including:

the elements of:

form

texture

colour

the design principles of:

repetition

alternation

progression

contrast

literacy skills to interpret product information

numeracy skills to:

predict timeframes for services

calculate service and product costs for clients

technical skills to:

analyse client's hair design, colour and condition

recognise, recommend and plan the provision of suitable services from the salon range

recommend home care products from the salon range

Required knowledge

available salon services

salon professional products range

salon home care products range

current and classic hair colour and design looks

home maintenance requirements following a range of hairdressing services

the price structure for the full range of salon services and products

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Client may include:

women

men

children

people from a range of social, cultural or ethnic backgrounds and with a range of physical and mental abilities.

Factors and interests may include:

age group

level of interest in and ability to manage own hair

time availability

lifestyle factors such as involvement in sport

personal style which may be:

classic

current hair fashion

more creative or alternative.

Client history may include:

details of previous services

home hair care products purchased.

Design principles may include:

repetition

alternation

progression

contrast.

Hairdressing services may include:

conditioning treatments

scalp treatments

porosity treatments

hair colour

hair lightening

relaxing or straightening

chemical curling or volumising

haircuts

design finishes

hair extensions.

Visual aids may include:

magazine shots

photographs

sketches

a staff member with a particular colour or hair design

product colour charts

product information.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Use an opening statement that helps to build a relationship with the client to encourage trust and two-way communication. 
Engage the client in an overall discussion of current factors and interests that may impact on personal style preferences. 
Discuss recent hairdressing services and home care with the client, referring to client history where available. 
Examine and feel hair to analyse hair type, design, colour and the effects of previous services on the condition of the hair. 
Use open-ended questions to establish client level of satisfaction with current colour and look. 
Summarise understanding and repeat back to confirm what the client is seeking. 
Consider the elements of form, texture, colour and the interplay of design principles to visualise new or different colours and designs for each client. 
Discuss hairdressing services from the salon range, based on previous client analysis and visualisation andusing visual aids if required. 
Confirm client preferences. 
Explain the initial service proposed and new or additional services that will be required to achieve and maintain the client's preferred colour or design outcome. 
Select and inform clients regarding the features of appropriate home care tools and products and the benefits to their hair. 
Demonstrate or recommend how home care tools and products should be used. 
Respond to client questions regarding service timeframes and cost of services or products. 
Obtain client agreement to proceed with recommended services or to purchase home care product proposed. 
Identify and organise relevant operators for different components of services identified as required. 
Set up a new client card or update client history with services and products recommended. 

Forms

Assessment Cover Sheet

SIHHCCS302A - Perform a full client consultation
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SIHHCCS302A - Perform a full client consultation

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: