Assessor Resource
SIHHCCS303A
Respond to service related and technical problems
Assessment tool
Version 1.0
Issue Date: April 2024
This unit applies to hairdressers in hairdressing salons, who deal directly with clients to provide personal and technical services.
Hairdressers in this context operate within a salon service framework where they are required to follow prescribed procedures to respond to client service-related problems or solve individual client dissatisfaction regarding the outcomes of a technical service, provided by self or others. This may involve recommending remedial technical service, referring back to the initial operator, or to a technical leader in the team. A person undertaking this role applies discretion and judgement and accepts responsibility for outcomes of own work.
This unit describes the performance outcomes, skills and knowledge required to respond to service-related problems and client technical service dissatisfaction.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)