List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Plan staffing needs of the pharmacy. | 1.1.Interpret and use organisational information and pharmacy health-care standards, values and goals to inform own understanding of staffing requirements. 1.2.Analyse current and projected volume and type of work. 1.3.Assess existing team skills, knowledge and attitude to ensure access to required mix and level of skills. 1.4.Identify and document the need for additional staff to meet pharmacy human resource requirements based on analysis. 1.5.Ensure availability of appropriate human resource policies to support effective operation of staff and pharmacy. |
2. Positively influence individuals and teams. | 2.1.Encourage, value and reward individual and team contributions. 2.2.Develop rapport and nurture ongoing positive relationships with team members. 2.3.Communicate roles, responsibilities and expectations and promote individual and team work accountability. 2.4.Gain positive acceptance and support of information and ideas from team. |
3. Make informed decisions. | 3.1.Gather and analyse information relevant to issues under consideration. 3.2.Seek and consider feedback and new ideas from team members. 3.3.Encourage individuals and teams to actively participate in decision-making process. 3.4.Examine and assess risks and options and determine preferred course of action. 3.5.Communicate decisions to individuals and teams clearly and promptly. 3.6.Prepare plans to implement decisions after agreement by relevant individuals and teams. 3.7.Monitor implementation and impact of decisions using reliable feedback processes. |
4. Review and respond to staff development needs. | 4.1.Identify and document current and future staff development needs. 4.2.Provide ongoing personal advice, coaching and mentoring to build team skill base and performance. 4.3.Provide opportunities for staff development of skills and knowledge according to organisational policies. 4.4.Document and include cost of staff training and development in budgets and operational plans. 4.5.Provide staff feedback and direction on professional development needs. |
5. Enhance the image of the business. | 5.1.Conduct business in a way consistent with pharmacy health-care standards and values. 5.2.Identify any inappropriate values, standards and behaviour and promptly discuss with staff in a professional and constructive manner. 5.3.Act as a positive role model through high standards of personal performance. |
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the contexts of the job role, and:
take responsibility for leading a pharmacy team over a period of two months
analyse and plan for staffing levels and skill mix to meet workload, for the forthcoming twelve month trading period
plan and budget for staff skill development needs for a twelve month trading period
provide information to staff about roles, responsibilities and goals for two specific sales and service activities
actively involve team members in decision-making processes and develop and communicate clear outcomes and plans for two sales and service issues
conduct a counselling discussion in response to inappropriate workplace behaviour.
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
key features of pharmacy operational environments:
different job roles and boundaries of responsibility, including managerial roles
skills, knowledge and attitude required to fulfil pharmacy job roles
typical volume of work and staffing levels
key features of pharmacy industry health-care standards and values
format, content and use of:
human resource policies
job descriptions
staffing budgets
operational plans
different leadership styles and characteristics of effective leadership
techniques for motivating team members and building a team-oriented environment:
affirming respect for individual behaviour and differences
involving individuals and teams in decision making processes
providing encouragement and opportunities for skill development
recognising abilities, achievements and positive workplace behaviour
rewarding individuals and teams
methods for assessing staff skills, knowledge and behaviour
techniques for
decision making and their application to typical workplace issues
conflict resolution and staff counselling.
Skills must be demonstrated in a pharmacy with designated front of pharmacy and dispensary areas. This can be:
an industry workplace
a simulated industry environment.
Assessment must ensure use of:
the following documents which can be:
organisational human resource policies
pharmacy job descriptions
staffing budgets
operational plans
a team whose overall performance is the responsibility of the individual; this can be:
staff in an industry workplace; or
individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.
Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors, and:
have worked in the pharmacy sector for at least two years.