Assessor Resource

SIRCDIS404
Assist in dispensary stock control

Assessment tool

Version 1.0
Issue Date: March 2024


This unit applies to dispensary assistants working in the dispensary area of a community pharmacy.

A person undertaking this role is required to work under the direct supervision of a pharmacist.

This unit describes the performance outcomes, skills and knowledge required to maintain a dispensary stock control system.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

SIRCDIS303

Assist in dispensing prescriptions


Employability Skills

This unit contains employability skills.




Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

plan and carry out work to meet dispensary stock control requirements

apply pharmacy procedures and codes of practice in regard to dispensary stock control

follow contingency control procedures, including procedures for returning pharmacy products to supplier or manufacturer and procedures for returning unwanted medicines from customer to pharmacy

recognise and act on situations requiring referral to a pharmacist

maintain housekeeping standards in the dispensary stores area.

Context of and specific resources for assessment

Assessment must ensure that competency is:

consistently demonstrated over a period of time and observed by the assessor or the technical expert working in partnership with the assessor as described in the assessment

demonstrated in a real workplace environment that meets Pharmacy Board of Australia and relevant industry standards for dispensary operations, which may include interruptions and involvement in other related activities normally expected in the pharmacy dispensary area.

Assessment must ensure access to:

relevant pharmacy procedures

relevant codes of practice or guidelines

dispensary stock control recordkeeping systems

relevant documentation, such as:

purchase orders

invoices and statements

packing slips

credit slips

standing orders

electronic data interchange (EDI) forms

a range of medicines and related equipment

storage capacity appropriate to a dispensary.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of the learner:

performing a range of dispensary stock control tasks over sufficient time to demonstrate handling of a range of contingencies

storing and handling a range of items, including scheduled items requiring storage in secure areas and items with special handling and storage requirements

using dispensary information systems

written or oral questions appropriate to the language and literacy level of the learner to test relevant underpinning knowledge

review of portfolios of evidence and third-party workplace reports.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, salon and job role is recommended.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills to:

seek pharmacist approval for stock orders and confirm working stock levels

alert pharmacist to the delivery of controlled drugs

report discrepancies, unacceptable quality and expired, damaged and returned stock through clear and direct communication

ask questions to identify and confirm requirements

initiative and enterprise skills to follow environmental protection practices, such as:

identifying and handling products, including:

damaged, contaminated or deteriorated stock

routine handling of products

special handling as required

disposing rejected dispensary items according to dispensary procedures

minimising waste

literacy skills to:

check order and delivery documentation

record and maintain stock information

numeracy skills to:

count and reconcile stock levels

calculate stock necessary to maintain required levels

review and compare information on stock cost

planning and organising skills to:

receive and store stock in a timely manner

conduct dispensary stocktakes

maintain storage areas to meet good housekeeping requirements

plan and organise own work to meet dispensary stock control requirements

organise product return and recall

problem-solving skills to:

maintain stock levels

handle and dispose of unused or returned dispensary stock

technology skills to use dispensary databases and information systems

Required knowledge

dispensary databases and information systems to support management of supplier information and process for ordering goods

dispensary layout and storage locations for dispensary items, including requirements for storing scheduled medicines

dispensary procedures relating to stock control

financial implications of stock level control

personal role boundaries and responsibilities for maintaining and controlling dispensary stock

purpose of batch numbering and expiry dates on pharmaceutical products

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Dispensary stock may include:

scheduled products

products requiring special handling, e.g.refrigerated stock

raw materials for compounding.

Dispensary procedures may include:

cold chain requirements

dispensary access

dispensary housekeeping checklist and personal responsibilities

identification and handling of products

maintaining security of dispensary stock

ordering and receiving dispensary stock

work health and safety (WHS) in the dispensary

performing dispensary stocktakes

product return and recall

waste handling, sorting and disposal.

Storage conditions may include:

location

cold chain requirements

temperature, humidity, light and security

ventilation

storage of hazardous substances.

Dispensary stock control procedures may include:

maintaining storage conditions

rotating dispensary stock

keeping dispensary stock undamaged

monitoring expiry dates

assisting in dispensary stock selection

maintaining current shelf labels

maintaining stock levels within budget.

Dispose may include:

returning to supplier

safe destruction according to pharmacy policy, legislative requirements and environmental protection guidelines

disposal service.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify dispensary stock requirements. 
Obtain information on stock availability, cost and delivery capacity. 
Seek pharmacist approval for stock orders to meet stock maintenance requirements. 
Place orders for dispensary items within required timelines. 
Check that cold chain items have maintained their optimum temperature during transport and report unacceptable quality to the pharmacist. 
Follow dispensary procedures when handling and storing received dispensary stock. 
Inspect stock quantities and quality against order and identify and report order discrepancies or unacceptable quality to pharmacist. 
Record and maintain dispensary stock control information. 
Label or ticket dispensary stock as required. 
Alert a pharmacist to the delivery of controlled drugs. 
Identify and follow dispensary product layout when placing stock on shelves or storage locations. 
Monitor and maintain storage conditions to ensure product integrity and to meet legal requirements. 
Apply product security procedures. 
Identify and confirm working stock levels with pharmacist. 
Implement dispensary stock control procedures. 
Implement stocktaking procedures. 
Investigate, resolve and report on stock discrepancies. 
Label and report expired, damaged or returned stock to a pharmacist. 
Sort waste and seek pharmacist approval to reject out-of-date, damaged or excess dispensary stock items, according to dispensary procedures. 
Handle and dispose of dispensary stock and waste under pharmacist supervision and according to dispensary procedures. 
Update dispensary stock records following disposal. 

Forms

Assessment Cover Sheet

SIRCDIS404 - Assist in dispensary stock control
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

SIRCDIS404 - Assist in dispensary stock control

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: