Assessor Resource

SIRCHCS302
Assist in managing Pharmacy Medicines and Pharmacist Only Medicines

Assessment tool

Version 1.0
Issue Date: April 2024


This unit applies to community pharmacy employees working as pharmacy assistants or dispensary assistants. Pharmacy assistants work directly with customers suggesting Pharmacy Medicines (S2) and unscheduled medicines. In situations where customers require referral to a pharmacist for therapeutic advice, or where the supply of Pharmacist Only Medicines or products is required, the pharmacy assistant gathers information, refers the customer on, and then supports the pharmacist by finalising the supply of medicines and products.

A person undertaking this role is required to work under the supervision of a pharmacist.

This unit describes the performance outcomes, skills and knowledge required to support the management of Pharmacy Medicines (S2) and Pharmacist Only Medicines (S3). It covers an understanding of pharmacy standards, protocols and procedures to ensure they are maintained to reflect scheduling changes and so that procedures are effectively implemented by staff.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

SIRCHCS201

Support the supply of Pharmacy Medicines and Pharmacist Only Medicines

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Evidence of the ability to:

source current advice on scheduled medicines and identify changes to the scheduling of Pharmacy Medicines and Pharmacist Only Medicines

update information systems, pharmacy protocols and procedures to reflect scheduling changes in a timely manner

maintain stock locations and shelf facings to support items schedule

inform and mentor staff to support implementation of revised schedules

act as a role model to others through implementation of appropriate procedures and behaviour

work within personal role boundaries and responsibilities to assist in managing the supply of Pharmacy Medicines and Pharmacist Only Medicines by collaborating with the pharmacist and other staff members.

Context of and specific resources for assessment

Assessment must ensure that competency is:

observed by the assessor or the technical expert working in partnership with the assessor as described in the assessment guidelines

demonstrated over sufficient time to include handling of a range of contingencies

demonstrated in a real or simulated pharmacy environment, which may include customer interruptions and involvement in other related activities normally expected in the pharmacy.

Assessment must ensure access to:

relevant pharmacy protocols and procedures

state or territory legislation and guidelines where appropriate

information management systems used to manage quality standards and procedures

typical pharmacy storage locations, shelf facings and signage for a community pharmacy, including unscheduled, Pharmacy Medicines and Pharmacist Only Medicines

staff training and development systems and procedures.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of the candidate in the workplace assisting the management of Pharmacy Medicines and Pharmacist Only Medicines

written or oral questions appropriate to the language and literacy level of the learner to test relevant underpinning knowledge

role plays to confirm communication and mentoring skills that support staff development and understanding of revised schedules and procedures

review of portfolios of evidence and third-party workplace reports of on-the-job performance.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills to:

refer to the pharmacist

convey information to other staff members

learning skills to identify and locate information on changes to scheduling of medicines

literacy skills to interpret changes to medicine schedules

planning and organising skills to:

identify and respond to staff training needs to support the supply of Pharmacy Medicines and Pharmacist Only Medicines as appropriate

oversee stock locations, shelf facing and other considerations appropriate to product schedule

self-management skills to work within personal role boundaries and responsibilities to assist the pharmacist in charge to manage the supply of Pharmacy Medicines and Pharmacist Only Medicines

teamwork skills to act as a mentor to others in order to support compliance with regulations relating to the sale of Pharmacy Medicines and Pharmacist Only Medicines

technology skills to access and update relevant information systems on Pharmacy Medicines and Pharmacist Only Medicin

Required knowledge

ethical sales principles relating to the supply of Pharmacy Medicines and Pharmacist Only Medicines

pharmacy protocols and procedures relating to Pharmacy Medicines and Pharmacist Only Medicines

pharmacy staff development and training options

regulations governing the supply of Pharmacy Medicines and Pharmacist Only Medicines and internal systems to ensure these requirements are met

regulations regarding the positioning and advertising of scheduled medicines within the pharmacy

sources of information on scheduled medicines

stock management responsibilities and procedures, including:

stock rotation

stock disposal

stock placement

merchandising and advertising requirements and restrictions

shelf facings and related product information

system for scheduling medicine, including:

role of the Therapeutic Goods Administration (TGA) in approving sale of new medicines

role of the Pharmacy Board of Australia in setting standards for the supply of Pharmacy Medicines and Pharmacist Only Medicines

broad factors taken into account when determining scheduling, such as quantities and concentration of active ingredients in packaged medicine

types of scheduled medicine

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Systemmay include:

a structured quality program, such as the Quality Care Pharmacy Program (QCPP), which includes specific Pharmacy Medicine and Pharmacist Only Medicine standards

other quality programs that address development of policies, protocols and procedures relating to the supply of Pharmacy Medicines and Pharmacist Only Medicines.

Standards for the Uniform Scheduling of Medicines and Poisons may include:

general sales medicines (unscheduled)

Pharmacy Medicine (S2)

Pharmacist Only Medicine (S3)

Prescription Only Medicine (S4)

Controlled Drug (S8).

Training needsmay include:

general training relating to Pharmacy Medicines and Pharmacist Only Medicines

training to support understanding of new medicines, or medicines that are down scheduled or up scheduled, and require a specific level of sales support.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify the system used to ensure the supply of Pharmacy Medicines and Pharmacist Only Medicines complies with current regulations and pharmacy protocols. 
Identify pharmacy medicines, storage locations and requirements according to the Standard for the Uniform Scheduling of Medicines and Poisons (SUSMP). 
Apply pharmacy protocols and procedures relating to the supply of Pharmacy Medicines and Pharmacist Only Medicines. 
Participate in updating protocols and procedures for the supply of Pharmacy Medicines and Pharmacist Only Medicines. 
Monitor location and shelf facings for Pharmacy Medicines and Pharmacist Only Medicines to meet scheduling requirements. 
Identify and address training needs to support the sale of Pharmacy Medicines and Pharmacist Only Medicines. 
Provide current information on pharmacist-approved protocols and procedures in formats accessible and appropriate to staff. 
Model the implementation of pharmacy protocols and procedures to demonstrate appropriate work behaviour and practice. 

Forms

Assessment Cover Sheet

SIRCHCS302 - Assist in managing Pharmacy Medicines and Pharmacist Only Medicines
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

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Assessment Record Sheet

SIRCHCS302 - Assist in managing Pharmacy Medicines and Pharmacist Only Medicines

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: